David Mackey
New Bern,NC
Summary
Proactive and detail-oriented, honed skills in dough handling and customer service during tenure at Publix Bakery. Excelled in enhancing product quality and efficiency, evidenced by streamlining baking processes and fostering team collaboration. Demonstrated proficiency in kitchen safety and sanitation, contributing to a positive customer experience and operational excellence. Customer-savvy, accustomed to demanding work with little downtime. Dedicated team player with demonstrated training and problem-solving abilities. Excellent interpersonal and time management skills.
Overview
7
7
years of professional experience
Work History
Baker Apprentice
Publix Bakery
09.2017 - Current
- Served customers promptly and professionally at the counter, addressing questions about bakery offerings while promoting current specials or seasonal items.
- Followed food safety standards when handling ingredients.
- Increased efficiency by effectively multitasking during periods of high demand or limited staff availability.
- Streamlined baking processes by conducting regular equipment maintenance checks and reporting any malfunctions promptly.
- Helped maintain a positive working atmosphere through effective communication and teamwork with fellow staff members.
- Participated in promotional events and demonstrations to showcase bakery products, driving increased interest and sales.
- Collaborated with the baking team to meet daily production goals and ensure timely order fulfillment.
- Received feedback from head baker on performance improvements, applying suggestions for continuous growth within the role.
- Developed strong time management skills to efficiently produce high-quality baked goods under tight deadlines.
- Supported inventory management tasks, including ordering supplies and rotating stock for optimal freshness.
- Improved recipe consistency through accurate weighing of ingredients using digital scales.
- Contributed to positive customer experiences by providing exceptional service during bakery transactions.
- Gained hands-on experience with various baking techniques, such as kneading dough and monitoring oven temperatures.
- Fostered a collaborative work environment by sharing knowledge of advanced baking techniques with other team members.
- Enhanced product quality by consistently following established recipes and maintaining proper ingredient measurements.
- Operated and maintained bakery equipment, including ovens and mixers.
- Complied with health and safety codes to protect staff and customers.
- Produced consistently high-quality baked goods for customers.
- Collaborated with team members to complete tasks and maintain smooth running of bakery.
- Maintained accurate inventory of baking supplies and ingredients.
- Managed customer service operations, including taking orders and resolving complaints.
- Operated cash registers and processed payments accurately.
- Trained and supervised new employees on bakery operations and procedures.
- Created appealing displays to showcase products in bakery.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Prepared all pastry items in accordance with standards of quality, quantity control, taste, and presentation.
Education
High School Diploma -
Hagerty High School
Oviedo, FL2017
Skills
- Cleanliness
- Chocolate work
- Kitchen Organization
- Knife Skills
- Dough handling
- Hand-Eye Coordination
- Sanitation Practices
- Bread Making
- Product presentation
- Ingredient measuring
- Order Fulfillment
- Consistency
- Temperature Control
- Customer Service
- Team Player
- Active listener
- Food Safety
- Kitchen Safety
- Opening and closing duties
- Stock Rotation
- Quality Control
- Kitchen Equipment Operation
- Food safety and sanitation
Affiliations
- Participated in every ROTC volunteer stadium cleanup, Recognition from Publix for helping complete tasks (doing extra work, staying late, coming in to cover a callout)
Additional Information
Worked with my dad prior to Publix for his lawn maintenance company, Mackey's lawn care
Timeline
Baker Apprentice
Publix Bakery
09.2017 - Current
High School Diploma -
Hagerty High School