DAVID MACSUARAY

Dynamic and results-driven professional with extensive management skills, quality assurance expertise, and program development experience. Committed to fostering continuous improvement and driving organizational success through effective training and development initiatives. Eager to contribute to a forward-thinking team while addressing areas for growth and enhancing overall performance. Passionate about creating impactful solutions that align with company goals and elevate operational efficiency.

• Designed a company-wide safety awareness program, resulting in a 100% reduction in reported injuries.
• Improved customer satisfaction ratings by 100% .
• Designed and launched multiple United Nations Development Program Projects, resulting in a huge% increase inprofit for the company.
• Increased company revenue by huge amounts by negotiating different contracts from UNDP, Commercial Banks to World Bank funded Projects.
• Completed all the Projects on time and amounting huge profits .

• Project Management Institute

• CISA - Certified Information Systems Auditor

• Investigates and resolves computer software and hardware problems of users: Receives telephone calls from users having problems using computer software and hardware or inquiring how to use specific software, such as statistical, graphics, data base, printing, word processing, programming languages, electronic mail, and operating systems.
• Find the careers that match your Personality Type
• Talks to user to learn procedures followed and source of error. Answers questions, applying knowledge of computer software, hardware, and procedures. Asks user with problem to use telephone and participate in diagnostic procedures, using diagnostic software, or by listening to and following instructions. Determines whether problem is caused by hardware, such as modem, printer, cables, or telephone. Talks with coworkers to research problem and find solution. Talks to programmers to explain software errors or to recommend changes to programs. Calls software and hardware vendors to request service regarding defective products. Reads trade magazines and attends computer trade shows to obtain current information about computers. May test software and hardware to evaluate ease of use and whether product will aid user in performing work. May write software and hardware evaluation and recommendation for management review. May write or revise user training manuals and procedures. May develop training materials, such as exercises and visual displays. May train users on software and hardware on-site or in classroom, or recommend outside contractors to provide training. May install microcomputers, software, and peripheral equipment, following procedures and using handtools [MICROCOMPUTER SUPPORT SPECIALIST (profess & kin.) 039.264-010]. May work as in-house consultant and research alternate approaches to existing software and hardware when standardized approaches cannot be applied. May conduct office automation feasibility studies, including work flow analysis, space design, and cost comparison analysis. May specialize by type of software, computer language, or computer operating system.
• Find and apply for: "USER SUPPORT ANALYST" Jobs
• Job Duties and Tasks for: "Computer Support Specialist"
• Install and perform minor repairs to hardware, software, and peripheral equipment, following design or installation specifications.
• Oversee the daily performance of computer systems.
• Set up equipment for employee use, performing or ensuring proper installation of cable, operating systems, and appropriate software.
• Maintain record of daily data communication transactions, problems and remedial action taken, and installation activities.
• Read technical manuals, confer with users, and conduct computer diagnostics to investigate and resolve problems and to provide technical assistance and support.
• Confer with staff, users, and management to establish requirements for new systems or modifications.
• Develop training materials and procedures, and/or train users in the proper use of hardware and software.
• Refer major hardware or software problems or defective products to vendors or technicians for service.
• Prepare evaluations of software or hardware, and recommend improvements or upgrades.
• Read trade magazines and technical manuals, and attend conferences and seminars to maintain knowledge of hardware and software.
• Supervise and coordinate workers engaged in problem-solving, monitoring, and installing data communication equipment and software.
• Inspect equipment and read order sheets to prepare for delivery to users.
• Modify and customize commercial programs for internal needs.
• Answer users' inquiries regarding computer software and hardware operation to resolve problems.
• Enter commands and observe system functioning to verify correct operations and detect errors.
• Conduct office automation feasibility studies, including workflow analysis, space design, and cost comparison analysis.

• Knowledge of:
• 1. network design concepts.
• 2. troubleshooting techniques on hardware and software.
• Provide technical guidance for directing and monitoring information systems operations.
• Design, build, and implement network systems.
• Direct compilation of records and reports concerning network operations and maintenance.
• Troubleshoot network performance issues.
• Analyze network traffic and provides capacity planning solutions.
• Monitor and respond to complex technical control facility hardware and software problems.
• Interface with vendor support service groups to ensure proper escalation during outages or periods of degraded system performance.
• Manage the purchase, testing, installation, and support of network communications, including LAN/MAN/WAN systems.
• Perform system-level design and configuration of products including determination of hardware, OS, and other platform specifications.
• Plan large-scale systems projects through vendor comparison and cost studies.
• Perform a variety of systems engineering tasks and activities that are broad in nature and are concerned with major systems design, integration, and implementation, including personnel, hardware, software, budgetary, and support facilities and/or equipment.
• Provide quality assurance review and the evaluation of new and existing software products.
• Provide assistance and oversight for all information systems operations activities, including computer and telecommunications/communications operations, data entry, data control, LAN/MAN/WAN administration and operations support, operating systems programming, system security policy procedures, and/or web strategy and operations.
• Provide input to policy level discussions regarding standards and budget constraints.
• Supervise all personnel engaged in the operation and support of network facilities, including all communications equipment on various platforms in large scale or multi-shift operations.
• Supervise complex operations that involve two or more additional functions such as, but not limited to, network operations, systems security, systems software support, and production support activities.
• Monitor and respond to hardware, software, and network problems.
• Provide the routine testing and analysis of all elements of the network facilities (including power, software, communications machinery, lines, modems, and terminals).
• Make effective use of software and hardware tools to identify and diagnose complex problems and factors affecting network performance.
• Troubleshoot network systems when necessary and makes improvements to the network.

• Administers service contracts for the purpose of ensuring availability of services as required with least cost.
• Assists Field Services Program Administrator with the planning and design of new initiatives for the purpose of contributing technical expertise on existing LAN.
• Assists in the development, configuration, installation and maintenance of network systems to include the LAN/WAN for the purpose of providing input for present and future network modalities.
• Conducts analyses and testing of network systems for the purpose of documenting findings and ensuring efficiency and compliance with district program requirements.
• Coordinates LAN installation, maintenance, and troubleshooting for the purpose of evaluating components such as hubs, switches, and routers to achieve peak efficiency within the overall network connectivity.
• Coordinates the installation, maintenance, troubleshooting of IP telephony system including switches, servers and phones for the purpose of ensuring the system meets the needs of the District.
• Creates utilities for the purpose of automating repetitive and daily routines.
• Designs and implements new network hardware infrastructures for the purpose of ensuring efficient network usage, security, and management.
• Identifies malfunctioning hardware and/or software for the purpose of implementing necessary corrective actions, resolving technical problems and providing ongoing support to the Field Services Technician for the resolution of complex network/server issues.
• Implements new network operating systems and application software for the purpose of ensuring compliance with licensing, patches and updates and/or that the district meets state educational requirements.
• Installs, configures, troubleshoots and maintains network and application server hardware, network operating system software and peripheral network equipment for the purpose of providing access to local applications at main site.
• Maintains field service parts and network equipment inventories for the purpose of ensuring system continuity and life expectancy.
• Monitors LAN/WAN for the purpose of measuring performance and/or ensuring the secure and reliable operation of district LANs.
• Provides cost analyses and purchasing recommendations for the purpose of ensuring district objectives are achieved within budget.
• Provides technical assistance, customer service and training for new network systems for the purpose of ensuring the efficient use of network systems.
• Sets-up and maintains account restrictions, assigned users, groups and domains in a Microsoft environment for the purpose of ensuring system security and/or ensuring appropriate access.
• 1. Designs, acquires, installs, maintains, configures, and upgrades communications systems and network hardware (e.g. hubs, routers, switches, cabling, servers, backup systems, interface cards, printers, modems, etc.) and software (e.g. operating systems, utility systems, security systems, etc.) to ensure the network is running at optimal performance levels.
• 2. Provides technical assistance and information to clients.
• 3. Monitors LAN/WAN data traffic to ensure that all data packets are being delivered to correct destinations.
• 4. Configures hubs, routers, and switches to maintain optimal performance levels.
• 5. Serves as the network communications administrator.
• 6. Researches, develops, implements, and enforces data communications security.
• 7. Advises management on in-house and industry trends in data communications networks.
• 8. Contracts with, and supervises, contracted network specialists and consultants.
• 9. Evaluates network communications hardware and software to ensure the products can accomplish specific tasks using a personal computer, appropriate hardware and software, and utility and development tools.
• 10. Remains current on job-specific knowledge and trends through training courses, workshops, seminars, and professional associations/publications.
• 11. Prepares informational and technical reports.
• 12. Serves as a liaison between the Department, Unit and other agencies, and associations to investigate and resolve communications network problems.
• 13. Researches and evaluates new and/or upgraded communications and network hardware and software for current or long range needs, and recommends acquisitions.
• 14. Works with network support specialists to ensure network backup procedures are completed properly.
• 15. Responds to 24-hour calls for emergency technical assistance to return network communications programs and systems to operational mode.
• 16. Serves as a technical advisor on boards of national, state, and local project planning committees for law enforcement information resources.
• 17. Serves on committees and tasks forces for the Department.
• 18. Implements data wiring from punch downs to hubs to distribute activity loads using LAN management soft-ware to analyze activity per segment.
• 19. Maintains an accurate inventory of all network communications components to ensure inventory levels are maintained, and appropriate transfers are filed with the Department.