David Mada Jr.
Surprise,AZ
Summary
Proven Parts Salesman at Inland Kenworth, adept in order fulfillment and customer service, enhanced inventory management by optimizing warehouse layout, significantly boosting order efficiency. Skilled in problem-solving and team collaboration, I excel in driving customer satisfaction and operational improvements. Demonstrated adaptability and expertise in vehicle operations, contributing to a seamless service experience.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Parts Salesman
Inland Kenworth
04.2014 - Current
- Ordered parts from various distributors to fulfill demands.
- Assisted customers in finding appropriate parts promptly.
- Stocked and managed stock of parts.
- Organized parts storage and stocked inventory according to established guidelines.
- Researched vehicles and parts via physical catalogs and electronic means.
- Maintained clean and neat parts counter and sales floor.
- Reached out to vendors outside usual network to find parts not available from traditional sources.
- Trained and mentored junior employees on regulations, best practices, and performance strategies.
- Collaborated with service department to ensure seamless communication and faster turnaround times for repairs.
- Optimized warehouse layout for easier access to high-demand items, resulting in quicker order fulfillment times.
- Demonstrated adaptability during periods of change within the organization, including new product introductions, policy updates, or staff turnover.
Education
Diploma -
Dysart High School
El Mirage, AZ05.2005
Skills
- Ordering parts
- Customer Service
- Problem-solving skills
- Improving customer satisfaction
- Vehicle operations knowledge
- Verbal and written communication
- Clean Driving Record
- Team Collaboration
- Email Communication
- Forklift Operation
- Operations Management
- Invoice Processing
- Training and coaching
- Goal Setting
- Staff Training
- Inventory Management
- Order Fulfillment
- Shipping coordination
- Supply orders
- Delivery Coordination
- Cycle counting
- Vendor Relations
- Returns processing
- Proficient in Software
- Up-selling strategies
- Problem-Solving
- Time Management
- Attention to Detail
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent Communication
- Organizational Skills
- Active Listening
- Effective Communication
- Adaptability and Flexibility
- Decision-Making
- Relationship Building
- Customer relationship development
- Team building
- Task Prioritization
- Self Motivation
- Interpersonal Skills
- Analytical Thinking
- Complaint Handling
- Professionalism
- Problem-solving aptitude
- Analytical Skills
- Order documentation
Accomplishments
I created a fully detailed Driver's Manual that was promptly distributed throughout our 3 branches once approved by Regional Management.
Certification
Certified Forklift Trainer with Crown Lifts
CPR and First Aid certified.
Timeline
Parts Salesman
Inland Kenworth
04.2014 - Current
Diploma -
Dysart High School
Certified Forklift Trainer with Crown Lifts
CPR and First Aid certified.
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