Summary
Overview
Work History
Education
Skills
Languages
Interests
Timeline
Generic

David Magana-Rojas JR

Idaho Falls,ID

Summary

Dynamic and adaptable professional with experience at Arby's, showcasing strong customer service and problem-solving skills. Fluent in Spanish and English, excelled in enhancing customer satisfaction and team efficiency. Proven ability in cash handling and fostering positive workplace relationships. Committed to continuous development and innovative solutions.

Overview

4
4
years of professional experience

Work History

Arby's Team Member

Arby's
06.2021 - Current
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Developed strong cooperative relationships with coworkers and managers.
  • Operated register to process payments and collect cash payment for order totals.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
  • Addressed and resolved customer complaints in polite and professional manner.
  • Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
  • Assisted customers in selecting merchandise best suited to needs.
  • Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Monitored and verified merchandise for proper prices and labels.
  • Improved customer satisfaction by quickly helping each person find desired items.
  • Participated in community events, strengthening store's local engagement and reputation.
  • Reduced wait times for customers by implementing more efficient checkout process.
  • Self-motivated, with a strong sense of personal responsibility.

Roofing Assistant

Metal Man Construction LLC
10.2020 - 11.2020
  • Enhanced safety measures by maintaining a clean and orderly work environment, reducing job site accidents.
  • Improved job site efficiency by organizing materials and tools for the roofing team.
  • Played an integral role in seamless gutter installations, enhancing homes'' exteriors while preventing water damage issues.

Education

High School Diploma -

Skyline Highschool
Idaho Falls, ID
06-2020

Skills

  • Customer service
  • Positive attitude
  • Teamwork and collaboration
  • Problem-solving
  • Cash handling
  • Flexible schedule
  • Creativity and innovation
  • Goal setting and achievement
  • FLUENT IN [SPANISH AND ENGLISH]
  • Continuous development
  • Equipment operation
  • Lift 15 pounds
  • Willingness to learn

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Interests

  • I like working with my hands and fixing things
  • I participate in low-impact exercises to strengthen core muscles
  • I enjoy sketching and drawing, which helps improve my creativity and attention to detail
  • Music
  • Watching Movies and TV Shows
  • Enjoying the art of pastry-making and experimenting with recipes
  • Crafting and DIY Projects
  • Food Tourism
  • Astrology
  • Mindfulness Practices
  • Video Gaming
  • I participate in various sports activities for physical activity, camaraderie, and personal growth
  • Passionate about balancing physical health with mental and emotional wellness
  • Committed to improving personal fitness through regular participation in sports

Timeline

Arby's Team Member

Arby's
06.2021 - Current

Roofing Assistant

Metal Man Construction LLC
10.2020 - 11.2020

High School Diploma -

Skyline Highschool

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