DAVID MAGDALENO
San Jose,CA
Summary
Experienced with handling customer inquiries and providing effective solutions. Utilizes communication and problem-solving skills to enhance customer satisfaction. Track record of maintaining positive client relationships and adapting to dynamic service environments.
Overview
17
17
years of professional experience
Work History
Customer Service Specialist
Goodwill of Silicon Valley
12.2024 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with returns, refunds and resolving transaction issues.
- Answered questions about store policies and addressed customer concerns.
Production Worker
Bluecrew
10.2023 - Current
- Improved production efficiency by streamlining assembly line processes and implementing time-saving techniques
- Reduced waste in the production process by monitoring materials usage and adjusting procedures accordingly
- Enhanced product quality by conducting regular inspections and identifying areas for improvement
- Collaborated with team members to optimize workflow, resulting in increased productivity and reduced downtime
- Maintained a safe working environment by adhering to safety protocols and promptly addressing potential hazards
- Provided support during equipment maintenance, minimizing downtime and ensuring consistent production output
Delivery Driver
Bluecrew/Mygrant Glass
10.2023 - 01.2024
- Improved customer satisfaction by ensuring timely and accurate deliveries of products
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools
- Maintained strong relationships with clients through proactive communication and personalized service
- Increased repeat business through excellent customer service and prompt resolution of any issues or concerns
- Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items
- Uphold high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders
- Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety
Car Porter
Adia/Lyft
04.2023 - 07.2023
- Enhanced customer satisfaction by efficiently transporting vehicles to designated areas
- Improved dealership appearance by maintaining clean and organized car displays
- Ensured timely vehicle deliveries for customers with prompt and accurate
- Reduced customer wait times by quickly performing minor maintenance tasks, such as refueling and washing cars
- Maintained a safe work environment by adhering to company safety protocols and reporting any hazards or issues
- Supported our rental operations through regular inventory checks, updating vehicle status, and moving cars as needed
Highway Maintenance Worker
Center Of Employment Opportunities
02.2023 - 05.2023
- Improved highway safety by conducting regular inspections and promptly addressing identified issues
- Enhanced road conditions through efficient pothole repair, guardrail installation, and pavement maintenance
- Ensured timely completion of projects by effectively coordinating with team members and supervisors
- Reduced roadway hazards by performing thorough debris removal and maintaining clear drainage systems
- Supported traffic flow management during construction projects by setting up proper signage and traffic control devices
- Demonstrated strong communication skills while collaborating with colleagues, supervisors, and external contractors on various projects
Operations Lead
Goodwill Of Silicon Valley
02.2019 - 12.2019
- Streamlined operations by implementing efficient processes and optimizing workflows
- Reduced operational costs through continuous improvement initiatives and cost-saving measures
- Enhanced team productivity by providing ongoing training and development opportunities
- Managed daily operations, ensuring timely delivery of high-quality products and services to clients
- Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials
- Reduced loading times for shipping trucks by efficiently organizing and staging pallets
Dock Leader
Salvation Army Adult Rehabilitation Center
07.2018 - 02.2019
- Enhanced dock productivity by implementing efficient loading and unloading procedures
- Streamlined operations for improved time management, overseeing daily shift schedules and task assignments
- Reduced docking times with effective communication and coordination between team members
- Ensured safety compliance, conducting regular inspections of equipment and facilities
- Managed inventory control, optimizing warehouse organization and space utilization
- Resolved issues quickly by addressing employee concerns and facilitating open communication channels
- Implemented cost-saving measures, reducing overhead expenses without compromising service quality
- Developed strong relationships with customers, ensuring timely deliveries and satisfaction with services provided
- Processed orders, produced and reconciled delivery documents and tracked service performance
- Collected and prepared information for various operational reports
Associate
Little Caesars
03.2008 - 06.2009
- Enhanced team productivity by streamlining communication and implementing efficient project management tools
- Developed strong client relationships through timely and thorough follow-up on inquiries and concerns
- Optimized departmental processes with the implementation of innovative strategies, resulting in improved efficiency and reduced costs
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times
- Led training sessions for new employees to ensure smooth integration into the company culture and workflow
- Worked varied hours to meet seasonal and business needs
- Greeted customers and offered assistance for increased customer satisfaction
Education
Milpitas Adult Ed
Milpitas, CASkills
- Motivational attitude
- Business negotiation knowledge
- Understanding of financial performance
- Production Planning
- Warehouse Management
- Safety Management
- Maintenance Management
- Fast Learner
- Communication Skills
- Finishing what I start
- Acknowledgment of customer needs
- Customer Service and Cash Handling
Timeline
Customer Service Specialist
Goodwill of Silicon Valley
12.2024 - Current
Production Worker
Bluecrew
10.2023 - Current
Delivery Driver
Bluecrew/Mygrant Glass
10.2023 - 01.2024
Car Porter
Adia/Lyft
04.2023 - 07.2023
Highway Maintenance Worker
Center Of Employment Opportunities
02.2023 - 05.2023
Operations Lead
Goodwill Of Silicon Valley
02.2019 - 12.2019
Dock Leader
Salvation Army Adult Rehabilitation Center
07.2018 - 02.2019
Associate
Little Caesars
03.2008 - 06.2009
Milpitas Adult Ed
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