David Magruder
St Petersburg,USA
Summary
Dynamic IT Support Specialist with a proven track record at Wise, where I was promoted within a year due to my expertise in complex admin setups and service management. Excelled in training teams across countries, mastering advanced troubleshooting, and incident response. CompTIA A+ certified skills and ability to lead with a security-first approach.
Overview
13
13
years of professional experience
Work History
IT Access Specialist / Service Management
Wise
Tampa, USA
03.2020 - 08.2024
- IT Access Specialist. Joined a new team to grant or remove access to services for internal employees throughout the company, in multiple countries.
- Trained the new members as we expanded our team in Tampa and other offices in other countries.
- Promoted in the first year to level 2 specialist, and learned to do more complex admin and service setups.
- Supported new and ongoing projects for our team and other teams' projects in the company to provide better services for our customers and employees.
- Handling large numbers of Jira tickets for issues, and working to solve emergencies and write post-mortem reports.
- Created and updated user access profiles for new personnel to enable them to use the system effectively.
- Troubleshot user log-in issues, reset passwords, and monitored account activity.
- Performed periodic audits of user accounts to ensure compliance with established policies and procedures.
- Evaluated existing processes related to access control systems in order to identify areas of improvement.
- Participated in regular meetings with IT staff members to discuss current projects and future plans.
Video Producer
Self employed
Fukuoka, Japan
06.2011 - 11.2019
- I started working on my YouTube channel, which involved recording, editing, and releasing my own content.
- Later, I branched out into livestreaming, all of which involved a deep understanding of setting up and maintaining my own equipment, as well as working with a variety of applications for producing videos and streams.
- I quickly made a reputation and started collecting contract work from game companies to produce promotional material for their games.
- Utilized advanced editing techniques such as chroma keying and green screening effects.
- Integrated soundtracks, music beds, sound effects into final video mixdowns.
- Conducted research to identify trends in the industry that could be incorporated into future projects.
Education
Associate of Science - Computer Science
International Academy of Design And Technology
TampaSkills
- CompTIA A certified
- Extensive experience with hardware and software setups
- Advanced troubleshooting and incident response
- Security and safety conscious
Timeline
IT Access Specialist / Service Management
Wise
03.2020 - 08.2024
Video Producer
Self employed
06.2011 - 11.2019
Associate of Science - Computer Science
International Academy of Design And Technology
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