David Maiolo
Beckley
Summary
Dedicated and results-driven FOH Director with over 6 years of experience in the hospitality industry. Proven track record of managing front of house operations, ensuring exceptional guest satisfaction, and optimizing overall efficiency. Skilled in developing and implementing staff training programs, improving service standards, and increasing revenue. Excellent leadership and communication abilities, with a focus on fostering a positive work environment. Ready to leverage my expertise to drive success in a high-volume business.
Overview
6
6
years of professional experience
Work History
Front of House Director
Chick-fil-A/RJarrell Enterprises
04.2024 - Current
- Managed scheduling for all FOH team members and FOH leadership
- Maintained good relationships with colleagues, employees, and supervisors
- Ensured efficient store operations including in-store sales, drive-thru operations, and catering sales
- Developed and implemented customer service training programs to ensure high levels of guest satisfaction
- Implemented efficient scheduling procedures to ensure adequate staffing levels during peak hours
- Managed labor productivity, food cost, and overall monthly profit
- Managed and maintained store equipment and technology
- Led team meetings to discuss goals, performance feedback, and upcoming promotions or events
- Directed shift activities and ensured adherence to company policies and procedures
- Managed inventory levels and optimized stocking processes to prevent stockouts
- Responsible for cash handling, reconciliation, and deposit preparation at the end of each shift
- Manage store operations, maintain product displays, ensure compliance with sanitation and food safety standards, and identify solutions to customer issues
Shift Leader
Chick-fil-A/RJarrell Enterprises
05.2021 - 04.2024
- Conducted cash handling, analyzed accuracy of the register counts for over $10K in daily transactions, and identified and reconciled discrepancies
- Trained new hires and ensured standards were met and understood with each individual
- Communicated training needs to supervisors in order to create better training procedures
- Coordinated with supervisors to obtain further knowledge within the organization
Certified Trainer
Chick-fil-A/RJarrell Enterprises
02.2019 - 05.2021
- Provided exceptional customer service by greeting guests, taking orders, and ensuring a positive dining experience
- Collaborated with kitchen staff to ensure accurate and timely delivery of food and beverages to guests
- Maintained cleanliness and organization of front-of-house areas, including dining room, lobby, and restrooms
- Assisted with cash handling, processing payments, and resolving customer inquiries and concerns
- Demonstrated strong teamwork and communication skills to support a cohesive and efficient work environment
FOH Team Member
Chick-fil-A/RJarrell Enterprises
07.2018 - 02.2021
Education
Masters - Business Administration
Concord University
Athens, West Virginia10.2024
Bachelor of Science - Business Management
West Virginia University Institute of Technology
Beckley, West Virginia12.2023
Skills
- Software
- Schedule management
- Inventory management
- Operations management
- Project management
- Time management
- Interpersonal communication
- Adaptability
- Decision-making
- Teamwork
- Leadership
- Training
- Communication
- Microsoft Office
Timeline
Front of House Director
Chick-fil-A/RJarrell Enterprises
04.2024 - Current
Shift Leader
Chick-fil-A/RJarrell Enterprises
05.2021 - 04.2024
Certified Trainer
Chick-fil-A/RJarrell Enterprises
02.2019 - 05.2021
FOH Team Member
Chick-fil-A/RJarrell Enterprises
07.2018 - 02.2021
Bachelor of Science - Business Management
West Virginia University Institute of Technology
Masters - Business Administration
Concord University
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