David Makko

Assisted clients in navigating loss mitigation process by providing clear guidance and support throughout their experience.

• Managed diverse caseload of 25-50 delinquent loans per day, prioritizing every client, every time.
• Engaged with clients and teams across entire region through effective communication in addressing mortgage default resolution
• Maintained proper mortgage product and guideline knowledge by staying up to date on weekly trainings.
• Developed strong relationships with clients, fostering trust and loyalty through consistent communication and transparency on every interaction.
• Managed high call volume while delivering exceptional client service experience through active listening, problem-solving skills, and genuine care for client needs.
• Maintained professionalism and empathy towards clients facing foreclosure or other challenges.
• Increased efficiency by providing resources to assist clients get ahead on their hardship.
• Maintained up-to-date knowledge of industry changes and regulatory changes to ensure compliance in account resolution practices.
• Assisted clients with payment arrangements and provided proper one call resolution.
• Worked along side leadership on continuous personal growth and team growth.
• Provided ideas that sparked business change to ensure satisfaction to team members and clients.

• Increased client mortgage opportunity through strategic lead calling
• Made customers aware of current and new programs and services.
• Connected current clients and potential clients to licensed specialists to provide further product knowledge and assistance for mortgage needs.
• Exceeded company goals by leveraging persuasive communication skills and product knowledge expertise.
• Participated actively in weekly training sessions to sharpen skills further and remain updated on evolving industry best practices.
• Maintained high communications with clients focused on refinance and new home purchase process.