David Malak

As Customer Service Manager, I provide leadership and support to ensure every guest has a positive and welcoming experience. I specialize in training and mentoring new employees on effective customer communication, equipping them with the skills to deliver good service and handle guest needs with professionalism and care. By showing a good team environment, I help maintain high standards of customer satisfaction and contribute to a smooth, efficient workplace.

• Assisted customers with inquiries and resolved issues to enhance satisfaction.
• Developed knowledge of products and services to provide accurate information to clients.
• Collaborated with team members to streamline customer service processes and improve efficiency.
• Maintained organized records of customer interactions for future reference and follow-up.
• Supported training sessions for new staff on customer service protocols and best practices.
• Monitored customer feedback to identify trends and suggest improvements to management.

• Assisted in patient intake and examination processes to ensure accurate record-keeping.
• Supported dental procedures by preparing instruments and materials for efficient workflow.
• Observed and learned various dental treatments, enhancing understanding of clinical practices.
• Maintained cleanliness and organization of treatment areas to promote a safe environment.