David Maldonado
Whittier,CA
Summary
Skilled professional with experience in collections, customer service and data entry. Exceptional interpersonal and problem-solving skills. Effectively mediates customer disputes and collects payment in timely manner.
Overview
7
7
years of professional experience
Work History
Payment Specialist/Customer Service Representative
Americor
11.2021 - Current
- Processed high-volume payment transactions accurately and efficiently.
- Reviewed and reconciled discrepancies in payment records to ensure accuracy.
- Collaborated with cross-functional teams to streamline payment processing workflows.
- Implemented best practices for data entry to enhance processing speed and reliability.
- Performed various administrative tasks related to payments, including generating reports, updating records, and maintaining accurate documentation.
- Trained new team members on payment procedures and software usage effectively.
- Evaluated and recommended improvements to current payment systems, leading to increased efficiency and reduced processing times.
- Provided exceptional support to customers by addressing inquiries related to billing and payments in a timely manner.
- Boosted customer satisfaction with timely and accurate processing of various payment methods.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Utilized Microsoft Excel, QuickBooks and Oracle software to manage invoices and payments.
- Responded to customer inquiries and provided detailed account information.
- Listened to customers and negotiated solutions that met creditor and debtor needs.
- Conducted follow-up communications to ensure resolution of issues and build rapport.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Customer Service Representative
Rose Hills Mortuary and Cemetery
02.2021 - 10.2021
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Utilized CRM software to track interactions and ensure timely follow-up on customer issues.
- Maintained product knowledge to provide accurate information and support to customers.
- Collaborated with team members to streamline processes and enhance customer service experience.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Participated in training programs to enhance product knowledge and customer service skills.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Delivered prompt service to prioritize customer needs.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Promptly responded to inquiries and requests from prospective customers.
Bank Teller
Chase Bank
07.2018 - 03.2020
- Processed customer transactions accurately and efficiently.
- Provided exceptional customer service to enhance client satisfaction.
- Assisted in balancing cash drawers to ensure accuracy at end of shifts.
- Educated customers on bank products and services to meet financial needs.
- Maintained compliance with banking regulations and security protocols.
- Resolved customer inquiries and issues promptly to foster loyalty.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Processed customer transactions promptly, minimizing wait times.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
- Reconciled cash drawer and resolved discrepancies.
- Provided customer records, account statements and copies of checks.
- Logged cashier's checks and other transactions to maintain accurate account records.
- Audited fellow teller currency to contribute to dual-control procedures.
- Processed loan payments accurately, contributing to the overall efficiency of branch operations.
- Enhanced branch sales through cross-selling bank products and services to customers.
- Assisted customers in opening new accounts, facilitating a smooth onboarding process for new clients.
- Referred customers to other banking departments for specialized services.
Education
General Studies
Rio Hondo College
Whittier, CAHigh School Diploma -
St. Paul High School
Santa Fe Springs06-2017
Skills
- Electronic funds transfer
- Transaction monitoring
- Know your customer
- Payment processing
- Payment negotiation
- Collections management
- Customer service support
- Strong client relations skills
- Microsoft Excel
- Financial records and reporting
- Collections
- Credit card processing
- Research and due diligence
- Teamwork and collaboration
- Debt settlement
- Payment scheduling
Additional Information
- C:\Users\DLMaldonado\OneDrive - Duane Morris LLP\Desktop\DTM Resume C:\Users\DLMaldonado\OneDrive - Duane Morris LLP\Desktop\DTM Resume C:\Users\DLMaldonado\OneDrive - Duane Morris LLP\Desktop\DTM Resume
Languages
Spanish
Native or Bilingual
Timeline
Payment Specialist/Customer Service Representative
Americor
11.2021 - Current
Customer Service Representative
Rose Hills Mortuary and Cemetery
02.2021 - 10.2021
Bank Teller
Chase Bank
07.2018 - 03.2020
General Studies
Rio Hondo College
High School Diploma -
St. Paul High School