Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Timeline
Generic

David Malec

Sun Prairie,WI

Summary

CDL Truck Driver with extensive experience in customer service and relationship management at Chocolate Shoppe Ice Cream. Demonstrated expertise in optimizing delivery routes and maintaining precise records for timely and safe transport. Proficient in problem resolution and team management, leading to improved operational efficiency and client satisfaction.

Overview

22
22
years of professional experience
1
1
Certification

Work History

CDL Truck Driver

Chocolate Shoppe Ice Cream
Madison, WI
04.2017 - 06.2024
  • Operated delivery trucks to transport goods efficiently and safely.
  • Communicated with dispatch to confirm delivery details and updates.
  • Loaded and unloaded products carefully to prevent damage during transport.
  • Maintained accurate delivery logs and documentation for record-keeping.
  • Adhered to safety regulations and company policies during operations.
  • Provided exceptional customer service during deliveries, addressing inquiries professionally.
  • Notified supervisors when supplies were low or repairs were needed.
  • Managed paperwork associated with deliveries such as invoices, bills of lading, manifests.
  • Verified accuracy of delivered goods against shipping orders prior to signing off on each shipment.
  • Ensured all shipments were properly secured before leaving the facility.
  • Developed routes for daily deliveries based on shipping orders or customer requests.
  • Provided feedback related to customer satisfaction after each delivery run.
  • Handled merchandise in accordance with product handling standards.
  • Delivered rush merchandise on tight schedules to meet customer targets.
  • Notified customers of delays to decrease calls to support.
  • Reviewed delivery documents and orders and reported errors to supervisor.
  • Filed vehicle logs, cargo records or billing statements according to company regulations.
  • Reported mechanical problems encountered with vehicles to dispatch.
  • Loaded and unloaded cargo in accordance with company procedures.
  • Obeyed traffic laws and follow established traffic and transportation procedures.
  • Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
  • Communicated frequently with dispatch to relay route changes and delays impacting customer delivery timetables.d
  • Contacted customers prior to delivery to coordinate delivery times.
  • Promoted positive customer service by delivering on-time shipments and fully resolving issues.

Driver

Uber
Madison, WI
10.2015 - 04.2017
  • Maintained solid connections with established customers to promote new products.
  • Demonstrated professional conduct with clients and families do deliver outstanding customer service.
  • Planned optimal routes to minimize delays and maximize time efficiency.
  • Maintained optimal safety by adapting driving to match current traffic conditions and applying defensive strategies to avoid accidents.
  • Interacted with customers pleasantly to meet needs and drive satisfaction.
  • Checked vehicle after each shift for any damage and made sure it was properly cleaned and maintained.
  • Operated long-haul trucks to transport goods across various states.
  • Conducted pre-trip inspections to ensure vehicle safety and compliance.
  • Managed delivery schedules, maintaining timely arrivals at designated locations.
  • Communicated effectively with dispatchers to coordinate routes and schedules.
  • Maintained accurate logs of driving hours and vehicle maintenance records.
  • Adhered to all traffic laws and safety regulations during transport operations.
  • Assisted in loading and unloading freight, ensuring secure transportation of cargo.
  • Developed positive relationships with clients through professional customer service interactions.
  • Demonstrated safe driving by observing road rules, exercising caution in unfamiliar areas and maintaining vehicle control.
  • Conducted vehicle inspections before and after every trip and performed minor repairs to keep truck functional.
  • Established relationships with customers through use of interpersonal, active listening and inquiry response skills.
  • Contacted customers prior to delivery to coordinate delivery times.
  • Promoted positive customer service by delivering on-time shipments and fully resolving issues.
  • Determined optimal routes based on GPS application information and knowledge of local routes.

Driver

Advanced Disposal Services Inc.
Waunakee, WI
04.2015 - 10.2015
  • Maintained optimal safety by adapting driving to match current traffic conditions and applying defensive strategies to avoid accidents.
  • Responsible for an on time delivery or pick up of random products.
  • Interacted with customers pleasantly to meet needs and drive satisfaction.
  • Logged daily mileage, gas and other data in paperwork to keep management informed of field activities.
  • Demonstrated professional conduct with clients and families do deliver outstanding customer service.
  • Completed pre- and post-trip safety inspections to record and report any defects and malfunctions.
  • Performed activities on time while maintaining regular attendance and punctuality to support scheduling and work coverage.
  • Inspected vehicle before and after every trip to assess performance and maintenance requirements.
  • Practiced safe and secure loading methods to avoid damaging goods.
  • Checked vehicle after each shift for any damage and made sure it was properly cleaned and maintained.

Driver

NTB
Wyoming, MI
08.2013 - 01.2014
  • Utilized on-board computer to optimize routes and continuously meet estimated delivery times.
  • Performed activities on time while maintaining regular attendance and punctuality to support scheduling and work coverage.
  • Planned optimal routes to minimize delays and maximize time efficiency.
  • Completed order forms and collected payments to keep customer accounts current.
  • Coordinated with team members and remained flexible in work scheduling.
  • Delivered goods and services to customers on time and in excellent condition.
  • Maintained optimal safety by adapting driving to match current traffic conditions and applying defensive strategies to avoid accidents.
  • Presented bills and receipts to customers to collect payments for goods delivered or unloaded.
  • Logged deliveries in computer system, including drop-off times and any special conditions.
  • Completed pre- and post-trip safety inspections to record and report any defects and malfunctions.
  • Verified contents of inventory loads against shipping papers to determine any discrepancies.
  • Inspected vehicle before and after every trip to assess performance and maintenance requirements.
  • Checked vehicle after each shift for any damage and made sure it was properly cleaned and maintained.
  • Logged daily mileage, gas and other data in computer system to keep management informed of field activities.

Owner/Operator

Daydream Video
Madison, WI
04.2002 - 08.2013
  • Videographer specializing in wedding productions, corporate videos, live concert events, sport-highlight videos, photo montages, and small business promotional videos.
  • In charge of public relations, booking potential clients, customer relations, inventory, budget work, billing/invoice, web site maintenance, pre/post editing, and closing customer relations. Extensive experience with Final Cut and Photoshop.
  • Captured special moments while circulating amongst wedding guests.
  • Operated and maintained extensive range of photographic equipment, including Cannon equipment.
  • Highly intuitive and able to provide fast out-of-the-box thinking to get just the right shot.
  • Defined image requirements and planned photographic events.
  • Monitored studio for adequate quantities of supplies.
  • Collaborated with clients to guarantee satisfaction with advertisements.
  • Fostered productive, professional working relationships with vendors and fellow craftspeople.
  • Met with commission clients to discuss artistic preferences and ideas.
  • Maintained customer expectations with open consultations and frequent communication.
  • Performed duties effectively and without supervision.
  • Drove business growth and success through implementing marketing and sales strategies.
  • Designed unique print materials, including advertisements, brochures and logo designs.
  • Created the look and feel of the organization's online presence in social media forums.
  • Maintained site appearance by developing and enforcing content and display standards.
  • Oversaw team and kept members on task to complete orders according to deadlines.
  • Produced packaging for domestic and international markets.
  • Managed strategic business planning and day-to-day operations

Morning Supervisor

Bison Jacks
Middleton, WI
10.2011 - 08.2012
  • Oversaw all aspects of restaurant maintenance and cleanliness, assigning tasks to individual team members in alignment with operational and customer needs.
  • Evaluated the performance of staff, enforced policies, maintained health codes and kept licenses current to promote superior service standards.
  • Trained workers in every position, including food preparation, money handling and cleaning roles.
  • Provided fast, friendly and knowledgeable service to all guests, including proactively promoting specials and enhancing sales of key menu items.
  • Organized team efforts to maximize production, efficiency and customer satisfaction.
  • Developed and implemented strategies to enhance team performance, improve processes and increase efficiency.
  • Identified, investigated and corrected operational issues such as inventory waste or theft to keep business operating at optimal levels.
  • Handled escalated customer complaints to provide full resolutions and promote loyalty.
  • Uncovered, investigated and resolved customer complaints in an efficient and skilled manner to maintain loyalty.
  • Kept business financial transactions highly accurate by closely monitoring transactions and handling cash in a secure manner.
  • Established good customer relations and excellent service to build and retain loyal customers.
  • Adhered to all food safety regulations.
  • Kept operations in compliance with food safety regulations.
  • Worked in cooperation with front and back of house staff to ensure smooth operations.

Education

CDL Certification

Diesel Truck Driver Training School
Sun Prairie, WI
2014

Associate of Arts - Culinary Arts

Madison Area Technical College
Madison, WI
1996

Associate of Arts - Music

Lincoln College
Lincoln, IL
1989

Skills

  • Class A, B, C, D license
  • Relationship development
  • Team management
  • Financial records and processing
  • Managed incidents
  • File/records maintenance
  • Organization
  • Business operations
  • Preventive maintenance
  • Communications
  • Problem resolution
  • Results-oriented
  • Customer Service
  • Time management skills
  • Supervision
  • Client-focused
  • Excellent communication
  • Positive learning process
  • Quick learner

Affiliations

  • Eagle Scout
  • Order Of the Arrow

Certification

  • CDL Certified Professional Driver
  • Eagle Scout
  • Order of the Arrow

Timeline

CDL Truck Driver

Chocolate Shoppe Ice Cream
04.2017 - 06.2024

Driver

Uber
10.2015 - 04.2017

Driver

Advanced Disposal Services Inc.
04.2015 - 10.2015

Driver

NTB
08.2013 - 01.2014

Morning Supervisor

Bison Jacks
10.2011 - 08.2012

Owner/Operator

Daydream Video
04.2002 - 08.2013

CDL Certification

Diesel Truck Driver Training School

Associate of Arts - Culinary Arts

Madison Area Technical College

Associate of Arts - Music

Lincoln College

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