David Malone
Manager/Bartender
Westlake,OH
Summary
Professional Bartender with extensive knowledge of spirits and engages customers one-on-one. Friendly, open and committed to building customer base by providing positive service experience. Hardworking Bartender with experience in large-scale casual dining establishments. Committed to upholding highest standards of customer service and safe food handling practices. Well-versed mixologist with diverse menu of memorized drink recipes. Friendly Bartender with exceptional customer satisfaction and service skills. Keep work area clean, stocked and conveniently organized at all times. Successful in delivering quality service in fast-paced environments with high-volumes of patrons. Capable Manager passionate about serving customers well while exceeding customer expectations and maintaining poise and sense of humor in demanding environments. Strong history of exceptional service in bar establishments.
Overview
26
26
years of professional experience
Work History
Bartender
Shinto
08.2022 - Current
- Kept bar presentable and well-stocked to meet customer needs.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Set up bar for operation, obtained cash bank and stocked service bar.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
- Polished glassware, bussed tables and removed debris to keep customer areas clean.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Assisted servers with specialty drinks orders by preparing on-demand items without delay.
- Set up glassware, liquor and other necessary supplies for special events.
- Operated efficiently in high-volume setting to prepare and serve more than 20-100 drinks per hour.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.
Manager
USG
05.2000 - 04.2023
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Delivered feedback to decision-makers regarding employee performance and training needs.
- Developed and maintained relationships with customers and suppliers through account development.
- Approved regular payroll submissions for employees.
- Identified plans and resources required to meet project goals and objectives.
- Managed projects from procurement to commission.
- Orchestrated projects within strict timeframes and budget constraints by solving complex problems and working closely with senior leaders.
- Modified and directed project plans to meet organizational needs.
- Coordinated daily activity and flow of projects through multiple departments to verify on-time product delivery.
- Adhered to industry practices, company standards and safety protocols in work.
- Completed assignments ahead of deadline.
- Modeled management and organizational skills and multi-tasked and prioritized in deadline-driven environment.
- Worked with team of [Number] professionals focused on meeting [Type] project needs.
Education
High School Diploma -
South Oldham High School
Crestwood, KY06.1999
Skills
- Food and Beverage Management
- Reconciling Cash Drawers
- Aloha POS
- Ordering Bar Supplies
- Alcohol Ordering
- Liquor, Beer and Wine Knowledge
- Glassware Polishing
- Patron Experiences
- Anticipating Guest Needs
- Responsible Alcohol Service
- Food Preparation and Safety
- Error Identification
- Health Code Compliance
- Classic Cocktails
- Suggestive Selling
- Safe Serving Knowledge
- Attending Multiple Customers
- Beer, Wine and Soju Cocktails
- Custom Drink Preparation
- Cash Register Operation
- Guest Satisfaction
- Sales Expertise
- Billing and Payment Processing
- Financial Administration
- Excellent Judgment
- Staff Management
- Customer Service
- Credit and Cash Transactions
- Drink Consistency
- Marketing and Sales
- Organizational Abilities
- Handling Difficult Customers
- Food and Beverage Management
- Wine and Beer Recommendations
- Making Change
- New Hire Training
- Knowledge of Craft and Microbrews
- Clear and Effective Communication
- Craft Cocktail Preparation
- Hospitality and Accommodation
- High-Volume Environments
- Energetic and Outgoing
- Hospitality Service Expertise
- Complex Problem-Solving
- Order Management
- Creative Mixology
- Glassware Management
- Team Training
- Ordering Procedures
- Performance Improvement
- Maintaining Glassware Stock
- Cocktail List Development
- Extensive Spirits Knowledge
- Safe Food Handling Procedures
- Preparing Garnishes
- Recipe and Menu Memorization
- Extensive Beer Knowledge
- Media Relations
- Storage Processes
- Name of System] POS
- Bar Operations Management
- Good Conversationalist
- Supply and Inventory Maintenance
- Monitoring Alcohol Consumption
- Food and Beverage Management
- New Cocktail Creation
- Private Events and Catering
- Stamina and Endurance
- Food Sales and Promotion
- Food Service Management
- Professional Service Standards
- Engaging Customers
- Teamwork and Professionalism
- Microbrew Beers
- Prepare Cocktails
- Food Delivery and Service
- Cash Handling and Management
- Liquor Law Compliance
- Age Identification and Compliance
- Responsible Serving
- Crowd Control and Security
- Ability to Lift 30 Pounds
- Mixology Techniques
Timeline
Bartender
Shinto
08.2022 - Current
Manager
USG
05.2000 - 04.2023
High School Diploma -
South Oldham High School
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