David Malone
Santa Fe Springs,CA
Summary
Agile and adaptable staff leader with stellar work history and a motivational approach. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing both internal and external customer satisfaction.
Overview
13
13
years of professional experience
Work History
Frontline Manager I
Department Of Motor Vehicles
05.2023 - 05.2024
- Developed and implemented strategies to improve customer service and decrease wait times.
- Coordinated resource planning efforts to ensure adequate staffing levels during peak periods without sacrificing quality or efficiency standards in operations management tasks.
- Optimized inventory management processes to minimize waste and maintain appropriate stock levels.
- Fostered positive team culture that encouraged collaboration, innovation, and high-quality workmanship among all staff members.
- Enhanced team productivity by implementing efficient work schedules and streamlining task delegation.
- Championed employee engagement initiatives aimed at boosting morale, job satisfaction, retention rates among frontline workers.
- Drove process improvements by analyzing key performance metrics regularly and adjusting strategies accordingly to serve average of 1,000 customers daily.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers and maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Motor Vehicle Representative
Department Of Motor Vehicles
11.2011 - 05.2023
- Demonstrated strong attention to detail when examining identification documents presented during motor vehicle transactions, protecting against potential fraud or misrepresentation cases.
- Assisted customers in obtaining driver licenses by thoroughly reviewing applications and administering appropriate tests according to state regulations.
- Expedited resolution of customer issues by quickly identifying problems and providing timely solutions.
- Enhanced office productivity by maintaining organized records and ensuring accurate documentation for all motor vehicle-related matters.
- Maintained strict confidentiality regarding sensitive customer information, adhering to legal guidelines and company policies at all times.
- Assisted in implementation of new software systems for motor vehicle registration and licensing, ensuring smooth transition with minimal disruption to daily operations while individually completing average of 110 transactions daily.
- Collaborated with law enforcement agencies to verify validity of reported stolen vehicles, leading to better protection for citizens' property rights.
- Processed payments for fines and fees, maintained accurate drawers, issued receipts, and updated account balances.
- Responded to requests for information from public, other municipalities or state and federal legislative offices and occasionally testified in Court as Expert Witness on DMV records.
Education
High School Diploma -
Bellflower High School
Bellflower, CA06.2004
Some College (No Degree) -
Cerritos College
Norwalk, CASkills
- Customer service focus
- Coaching and Mentoring
- Innovation and Creativity
- Staff Development and Management
- Team Supervision
- Opening and closing procedures
- Computer Skills
- Scheduling and Coordinating
- Hiring and Training
- Training and mentoring
Timeline
Frontline Manager I
Department Of Motor Vehicles
05.2023 - 05.2024
Motor Vehicle Representative
Department Of Motor Vehicles
11.2011 - 05.2023
High School Diploma -
Bellflower High School
Some College (No Degree) -
Cerritos College