David Malone
Oceanside,CA
Summary
Innovative Human Capital Manager with a strong focus on customer satisfaction and driving company revenue growth. Possessing comprehensive knowledge and experience in relationship management and product training, I am a results-oriented business management professional. Proven ability to provide sound leadership, build and manage productive teams, establish solid relationships, and earn the trust of both team members and customers. The objective is to create enhanced customer relationships by delivering world-class service that surpasses competitors. Throughout my career, consistently brought value, increased employer's revenue, and fostered trust and loyalty among customers and employees. As the Chief Sales And Operating Officer overseeing operations in the United States and Canada, goals include exceeding monthly revenue quotas and ensuring high levels of customer satisfaction while maintaining an engaged and happy employee network.
Overview
28
28
years of professional experience
Work History
SR Vice President Over Sales and Channel
CallRevu Aquaried InteractiveTel
06.2024 - Current
- Responsible for Customer Satisfaction and retention
- Responsible for hiring/termination and employee training
- Responsibility for producing sales team growth & profitable revenue
Chief Sales Officer
InteractiveTel DBA TotalCX
01.2022 - 05.2024
- Responsible for all company business processes and execution of goals
- Responsible for Customer Satisfaction and retention
- Responsible for hiring/termination and employee training
- Responsibility for producing sales team growth & profitable revenue
- Responsible for teaching and executing customer sales demonstrations
- Oversee the Marketing, Customer Success, and Training team
- Responsible for converting targeted prospects and customers into signed long-term contracts
- Pursuing business development to enterprise-level penetration into OEMs and public companies
SR Vice President Of Sales and Customer Success
InteractiveTel DBA TotalCX
05.2020 - 12.2021
- Responsible for all company business processes and execution of goals
- Responsible for Customer Satisfaction and retention
- Responsible for hiring/termination and employee training
- Responsibility for producing sales team growth & profitable revenue
- Responsible for teaching and executing customer sales demonstrations
- Oversee the Marketing, Customer Success, and Training team
- Responsible for converting targeted prospects and customers into signed long-term contracts
- Pursuing business development to enterprise-level penetration into OEMs and public companies
Customer Channel Director
Car Wars, DBA Call Box
09.2017 - 04.2020
- Responsible for managing the Channel Partnership relationship between DealerSocket and Car Wars
- Monthly MRR between1.3 Million to1.6 Million
- Direct daily communication with all levels, including DS Founder, CEO, President, VPs, RVPs, all Sales Executives, and Consulting and Billing teams
- I also work with I.T Development, Marketing, Implementation, Revenue Saves Team, and Build Teams every week
- Responsible for all communication and execution of Partnership MRR
- Responsible for executing customer sales demonstrations for automotive Dealerships and assisting40 Car Wars Sales Executives and the Entire DealerSocket Sales and Executive Sales teams (125 approx Sales Executives) in converting contacts to monthly recurring revenue
- In2019, I was asked to broaden my responsibilities and become a Division Coach, which means Managing, Training & Coaching the CW Southeast Division that, included teams of Sales, Consultation, Implementation, BDS, and Support
- I was asked to be part of the Revenue Saves task force for potential customer cancellations
- I saved current contracts daily
- Coordinated both Car Wars and DealerSocket Development team’s integration improvements
- Coordinated Sales Executive Territory Management
- Coordinated partnerships between Customer Success (consultant) teams to enforce customer retention
- Was responsible for coordinating NADA and vendor events
- Conducted customer-facing Webinar presentations for both marketing channels
- I was1 of5 Executives on the Sr
- Management Business Development task force team that was responsible for many other programs such as Creating Channel and Direct Pricing, (OEM) GM IMR Pricing and products, CW Playbook, Customer facing Marketing, and creating Sales Demo decks
Director Of National Sales Automotive Division
Elend Automotive
10.2016 - 09.2017
- Managed Automotive National Sales team to sell a Finance Platform to Automotive Dealerships
- Responsible for training and holding Sales Executives responsible for meeting metrics and Sales Goals
- Managed Independent contractors team
- Responsible for recruiting, training, and managing the pipeline for all sales personnel in this group
- Reported to the Board and CEO directly
Director of Sales
DealerSocket
04.2012 - 09.2016
- Responsible for hiring and Managing a Sales Team that covers the United States and Canada to establish and maintain BUSINESS DEVELOPMENT with Franchise & Independent Dealers with multiple products of SERVICE AND SALES FOR CRM, Revenue Radar (Equity), DMS, Dealer Websites, and Service Loyalty Program
- Weekly one on one’s with Sales Associates, Managers, and VP, reviewing pipeline, goals, and Contracts Signed
- Work large group and single point opportunities with Executive Sales Managers (conquest), SMM(add-on team), IESM, and Service Executive Sales Team
- Manage Strategic Marketing Executives to show value and add new products to current clients
- Work with Peer DealerSocket Directors to help support their Sales Efforts and Training with a Strategic Sales Team
Executive Sales Associate for Canada, Utah, Nevada, Colorado, and Arizona
DealerSocket
04.2013 - 01.2015
- Responsible for Managing and selling to current Franchise customers to enhance our relationships and grow additional customer product suites in Canada, Utah, Nevada, Colorado, and Arizona
- Far exceeded quota consistently for two years in Sales before the director's promotion
- Directors Choice for Division Employee of the Year,2013
- Gold Level Sales Award2014
- Top in SMM Division for Winners Circle2014/2015
- Presidents Winner2015
- Generated sales and broke the company's14-year record of264 contracts sold in2014
- Worked with Dealers in Territory on marketing strategies to best maximize their processes and ROI
- Prepared and delivered product training presentations for Franchise Dealer's sales teams
- Built extensive customer relations with raving reviews and will give referrals if needed
Corporate Sales Executive, B2B Corporate Technology Team
Verizon Technology
03.2012 - 04.2013
- Responsible for being the public speaker engaging large groups
- Established Corporate and Single point store relationships, selling a large platform of Technology programs
- Trained Retail Sales Managers and Corporate Groups on how to increase their sales penetration with Technology
- Demonstrated to Principals and Board members how Technology would increase their staff's efficiency and revenue
Vice President of Sales and Operations
New Century/ WFS Financial Services
05.1997 - 03.2012
- 26 Years experience, started at the bottom of the company in the Sales Department
- Promoted through ranks from Assistant Manager, Branch Manager, Sales District Manager, Division Manager, Regional Vice President, and VP of Sales and Operations
- Consistently hit quota objectives every Quarter for 25 out of 26 years as a Sales Executive and Manager
- Managed a Division of 725 Employees, 50 Direct Reports, and a Customer database of over 44,000, Closed contracts of up to2.1 Billion2007
- Expert P&L Management
- Funded Auto, Commercial, and Residential loans
- Manages15 States and is responsible for recruiting and hiring top employees for multiple departments, such as Team Leaders, Managers, and Support and Service Staff
- Motivates, leads, develops, and coaches Retail and Wholesale Consumer finance Sales
- Leads Associates and internal processing and develops action plans
- Builds market strategies and tactics that drive sales with a detailed service plan for our Customers
- Manages all strategic business plans and follows through with execution
- Public Speaker for the company at all significant functions
Education
Executive Management -
University of Southern California
01.1997
Skills
- Clients, Managers, and Peers will say, "I’m excellent at establishing and retaining employee and customer relationships”
- Possess sharp, constantly evolving sales techniques and excellent negotiating and closing skills
- Results-driven leader with a solid history of driving revenue and increasing profit margins while expanding customer value benefits with incredible retention
- I’m Self-motivated, extremely competitive, and passionate about being the best for my employers, employees, and customers
- Managers will tell you, " I’m approachable and an empowering Leader
- Sales process optimization
- Sales coaching
- Sales strategy development
- Territory management
- Sales pipeline management
- Teamwork and collaboration
- Problem-solving
- Excellent communication
- Decision-making
- Leadership development
Awards
2020/2021 Presidents Employee Recipient, 2014 and2015 DealerSocket Winner’s Circle (Top sales award in the company), 2014 Gold level award winner, set DealerSocket record, closed246 contracts., 2013 DealerSocket division employee of the year, 2007 VP and Company Employee of the year., 2004 Regional Vice President of the year., 2003 Sales Executive of the year., 2001 Sales Executive of the year., 2000 Sales Executive of the year.
ABOUT ME
I have been married to my incredible wife, Lisa, for32 years. We have three amazing sons together (Hayden,27, Tanner,24, and Slaider,17); they are my best friends. I’m very involved with my family, and we do a lot of outside activities together. Snowboarding/Skiing, Kayaking, Paddle Boarding, Dirt Bikes/street Motorcycles, Hiking, off-roading, and many other hobbies. I have coached High School Football and Baseball for most of my adulthood. I believe and follow My Lord Jesus and Savior. I love being part of my Church, participating in community service with my life group and family for our community.
2024 Presidents Cup Award
TotalCX awarded me for my performance in 2023 and 2024 with The Presidents Cup of Employee Excellence.
Only 5 teammates received this award over the last 5 years.
Timeline
SR Vice President Over Sales and Channel
CallRevu Aquaried InteractiveTel
06.2024 - Current
Chief Sales Officer
InteractiveTel DBA TotalCX
01.2022 - 05.2024
SR Vice President Of Sales and Customer Success
InteractiveTel DBA TotalCX
05.2020 - 12.2021
Customer Channel Director
Car Wars, DBA Call Box
09.2017 - 04.2020
Director Of National Sales Automotive Division
Elend Automotive
10.2016 - 09.2017
Executive Sales Associate for Canada, Utah, Nevada, Colorado, and Arizona
DealerSocket
04.2013 - 01.2015
Director of Sales
DealerSocket
04.2012 - 09.2016
Corporate Sales Executive, B2B Corporate Technology Team
Verizon Technology
03.2012 - 04.2013
Vice President of Sales and Operations
New Century/ WFS Financial Services
05.1997 - 03.2012
Executive Management -
University of Southern California
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