David Mandalfino
North Olmsted,OH
Summary
Well-versed General Manager with 7 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Overview
11
11
years of professional experience
Work History
General Manager
Sky Zone
09.2024 - Current
- Sales volume is $2,000,000 for this park
- Oversee staff of 40 normally and staff of 65 during holidays.
- Company goal for new monthly membership sign-ups is 10%. Park was under-achieving with 5% prior to me taking over. Park is now consistently at 15% or above.
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maximized profits with strategic pricing and inventory management.
- Measured strengths of current marketing and development strategies.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
General Manager
Skechers
05.2021 - 09.2024
- Customer Service Ambassador for district. If there were any customer service issues in district, was immediately contacted to assist with resolving issues.
- Assisted with all new store openings (3) in district.
- Sales volume is $1,250,000 for this store.
- Company's accessory percentage goal was 3%. Store was consistently at 5%.
- Company's loyalty program new sign-up percentage goal was 30%. Store was always top performer in district, consistently between 40-50%. There were times that store was top performer in company!
- Overseen staff of 15 normally and staff of 30 during holidays.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Developed and implemented strategies to increase sales and profitability.
- Interacted well with customers to build connections and nurture relationships.
General Manager
Clarks
11.2018 - 05.2021
- Sales volume was $1,000,000 at this store.
- Company's accessory percentage goal was 5%. Store would consistently be around 10-12%.
- Company's loyalty program new sign up percentage goal was 40%. Store would consistently be around 50-60%.
- Overseen staff of 15 normally and staff of 30 during holidays.
Office Manager
Opti-Vision 4u Inc
04.2018 - 11.2018
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Received in-bound calls and initiated out-bound daily calls to introduce customers to products and services offered.
- Applied sales and service expertise to promote contacts, glasses, sunglasses and accessories to office customers.
- Assisted clients with selecting optimal frames to meet preferences, fit various facial structures and work with specified prescriptions.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
General Manager
Lids
01.2017 - 04.2018
- District Merchandiser. Would go to stores and help them reset their flow properly and even go to other locations to setup kiosks during holidays.
- District Audit Ambassador. Would go to other locations and help with auditing store inventory.
- Sales volume was $750,000 for this store.
- Store's embroidery percentage was under-performing with 5%. In my first month there store jumped to over-achieving 12% and continued to do so.
- Exceeded my monthly embroidery sales percentage goal (6.5%), every month. Store averaged 13% for duration of my tenure with 18% as highest month.
- Top 3 for district (20 stores) and Top 20 in Region (200 stores) for embroidery sales percentage.
- Paid for loyalty program goal was 3%. Store Average prior to me was 1.5%. My first month was 4% and my highest month there was 6%.
- Overseen staff of 15 normally and staff of 30 during holidays.
Seasonal Sales Associate / Assistant Manager
Lids
09.2013 - 01.2017
- Sales volume was $750,000 for this store.
- Provided positive first impressions to welcome existing, new and potential customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Education
No Degree - Business Management
Cuyahoga Community College
Parma, OH01-2013
GED - General Studies
Remington College
North Olmsted, OH11.2011
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Training and development
- Customer relationship management
- Business development
- Inventory control
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Career advancementWork-life balanceCompany Culture401k matchHealthcare benefitsPaid time offStock Options / Equity / Profit Sharing4-day work weekQuote
If you really look closely, most overnight successes took a long time.
Steve Jobs
Timeline
General Manager
Sky Zone
09.2024 - Current
General Manager
Skechers
05.2021 - 09.2024
General Manager
Clarks
11.2018 - 05.2021
Office Manager
Opti-Vision 4u Inc
04.2018 - 11.2018
General Manager
Lids
01.2017 - 04.2018
Seasonal Sales Associate / Assistant Manager
Lids
09.2013 - 01.2017
No Degree - Business Management
Cuyahoga Community College
GED - General Studies
Remington College
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