Summary
Overview
Work History
Education
Skills
Timeline
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David Mariano

Los Angeles,CA

Summary

Proven expertise in elevating guest experiences and operational efficiency, notably at Barroco Restaurant. Excelled in maintaining cleanliness and service quality, ensuring order accuracy, and enhancing guest relations through professional appearance and memory retention. Achieved significant improvements in table turnover rates and customer satisfaction by leveraging strong cash handling and food safety awareness skills.

Overview

10
10
years of professional experience

Work History

Restaurant Waiter

Barroco Restaurant
03.2018 - 05.2024
  • Maintained clean and organized dining areas for optimal guest experience.
  • Cultivated warm relationships with regular customers.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Answered customers' questions, recommended items, and recorded order information.
  • Balanced excellent customer service with efficient task completion by multitasking effectively throughout each shift.
  • Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Contributed to efficient restaurant operations by assisting in bussing tables during peak hours.
  • Demonstrated knowledge of diverse menu offerings, guiding guests towards optimal meal choices based on preferences or dietary requirements.
  • Participated in routine inventory checks, minimizing discrepancies in stock levels for smooth operational flow.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
  • Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
  • Bussed and reset tables to keep dining room and work areas clean.

Waiter's Assistant

C Qui Sabe Restaurant
06.2016 - 02.2018
  • Maintained customer satisfaction by clarifying questions about orders and specialty items.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Informed customers about daily and seasonal specials.
  • Collaborated with kitchen staff to facilitate prompt and accurate food preparation.
  • Used cash registers and credit card machines to cash out customers.
  • Bussed tables during busy periods to assist staff and quickly turn over tables.

Busser

314 Restaurant
07.2014 - 05.2016
  • Reset and cleaned tables quickly to prepare for new customers.
  • Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
  • Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
  • Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
  • Trained new staff in bussing and cleaning procedures.
  • Reduced wait times for tables by quickly clearing and resetting them after guests departed.
  • Organized and cleaned assigned sections by sanitizing and cleaning table, counter, and kitchen surfaces.
  • Collaborated with fellow bussers and servers to create an efficient flow during peak hours.
  • Anticipated server needs, proactively refilling water glasses and removing empty plates from tables.
  • Delivered exceptional service by remaining attentive to guests'' needs without being intrusive.

Education

Associate of Business Administration - Business Administration

UNA
Belo Horizonte, MG, Brazil
07.2013

High School Diploma -

Escola Estadual Paula Rocha
Sabará, MG, Brazil
12.1999

Skills

  • Order Taking
  • Cleanliness
  • Service Quality
  • Food safety awareness
  • Memory retention
  • Cash Handling
  • Guest Relations
  • Professional Appearance
  • Tableside Service
  • Order Accuracy

Timeline

Restaurant Waiter

Barroco Restaurant
03.2018 - 05.2024

Waiter's Assistant

C Qui Sabe Restaurant
06.2016 - 02.2018

Busser

314 Restaurant
07.2014 - 05.2016

Associate of Business Administration - Business Administration

UNA

High School Diploma -

Escola Estadual Paula Rocha

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David Mariano