David Marks
Charlotte,NC
Summary
Proven achiever with extensive experience in warehouse operations and transportation regulations, notably at Amazon. Excelled in enhancing team productivity and safety, showcasing strong problem-solving abilities and effective communication. Demonstrated environmental awareness and customer service excellence, contributing significantly to operational efficiency and team success. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
11
11
years of professional experience
Work History
Transportation Associate
Amazon
07.2023 - Current
- Maintained compliance with all federal, state, and local regulations regarding transportation services.
- Supported warehouse efficiency by coordinating pick-ups and drop-offs according to inventory needs.
- Improved safety records, conducting regular vehicle inspections and maintenance checks to ensure proper functioning.
- Conferred with dispatch to relay delays, receive route, and adjust plans to meet daily targets.
- Completed routine maintenance on truck to keep in working order.
- Checked shipping papers to determine nature of load and checked for presence of hazardous materials.
- Fastened chains, straps, covers, and binders to secure load during transit.
- Inspected load security and checked for damages.
- Inspected vehicle before and after trips and logged and reported mechanical problems to avoid unsafe hazards.
- Contributed to team success through consistent collaboration with other Transportation Associates and management.
Forklift Operator, Problem Solve, Warehouse Assoc.
Amazon
12.2020 - 07.2023
- Enhanced team productivity by streamlining communication and implementing efficient project management tools.
- Enhanced operational efficiency, implementing new software tools across departments.
- Optimized inventory management to reduce overhead costs, employing advanced forecasting techniques.
- Improved project delivery times with implementation of streamlined communication strategy.
- Facilitated training sessions for new employees, ensuring smooth onboarding process.
- Improved reporting accuracy, implementing new data management system.
- Streamlined project workflows for enhanced efficiency, adopting agile methodologies.
- Improved team collaboration by initiating regular coordination meetings.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Sorted and documented hazardous materials and products.
- Streamlined warehouse-wide sortation by maintaining conveyor health and correcting product jams.
- Ensured proper pallet stacking and loading with Hyster standing forklift.
- Followed safety guidelines for all procedures, and encouraged teammates to do so as well.
- Performed basic maintenance on various equipment including sortation robots, conveyors, palletizers, and pallet lanes.
Pet Specialist
Pet Supplies Plus
10.2018 - 10.2020
- Performed routine health assessments on animals under our care by observing their behavior and physical condition, ensuring optimal wellbeing.
- Partnered with local rescue organizations to host adoption events at the store location, increasing awareness about adoptable pets in need of homes.
- Managed daily store operations efficiently, including opening/closing procedures, restocking shelves, and maintaining cleanliness standards.
- Provided exceptional customer service by addressing questions and concerns promptly and professionally.
- Maintained a clean and organized store environment, ensuring optimal shopping experiences for customers.
- Implemented effective loss prevention strategies through diligent monitoring of store activity and adherence to company policies.
- Resolved customer complaints professionally and tactfully, maintaining a positive brand image while retaining customer trust.
- Assisted in the training of new team members by sharing knowledge of store procedures, product offerings, and customer service best practices.
- Processed sales transactions accurately and quickly while creating a positive checkout experience for customers.
- Cleaned animal enclosures maintain clean living spaces for pets and prevent spread of disease.
- Administered medications to animals in treatment and documented changes in condition.
- Monitored animal health to quickly recognize signs of illness and injury, seeking necessary medical attention.
Pet Care Associate, Cashier, Groomer in Training.
PetSmart
09.2015 - 08.2018
- Maintained a clean and sanitary environment for pets by regularly cleaning enclosures, bedding, and play areas.
- Provided exceptional customer service through clear communication, timely responses to inquiries, and professional demeanor at all times.
- Monitored animal behavior closely to identify signs of distress or illness promptly and took appropriate action when needed.
- Enhanced customer satisfaction by providing personalized pet care services tailored to individual needs.
- Improved pet health and wellbeing by administering medication, conducting routine checkups, and addressing any special needs.
- Contributed to team success by collaborating with coworkers to ensure that all tasks were completed efficiently and effectively.
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
- Managed inventory of pet supplies including food, toys, grooming tools, ensuring availability of necessary items at all times.
- Administered medications to animals in treatment and documented changes in condition.
- Maintained equipment and facility to keep animal care environment and tools in good working order.
- Washed, trimmed, and brushed animals to maintain good grooming standards.
- Consulted with veterinarians to diagnose problems and administered prescribed treatments.
- Documented animals' weight, size and condition in computer system for review by senior staff.
- Monitored animals for behavioral problems and signs of health issues.
- Performed basic wound care and other medical aid, working with veterinarians to handle advanced cases.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
Cashier and Sales Associate
Michaels Arts and Crafts
11.2013 - 10.2015
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Education
High School Diploma -
Lincoln Charter School
7834 Galway Ln, Denver, NC 28037No Degree - Class A CDL
160 Driving Academy
4830 Hovis Rd, Charlotte, NC 2820811.2023
Skills
- Warehouse Operations
- Transportation Regulations
- Route Planning
- Driver supervision
- GPS Navigation
- Environmental awareness
- Freight Handling
- Customer Service
- Teamwork and Collaboration
- Problem-Solving
- Safe Driving
- Effective Communication
Timeline
Transportation Associate
Amazon
07.2023 - Current
Forklift Operator, Problem Solve, Warehouse Assoc.
Amazon
12.2020 - 07.2023
Pet Specialist
Pet Supplies Plus
10.2018 - 10.2020
Pet Care Associate, Cashier, Groomer in Training.
PetSmart
09.2015 - 08.2018
Cashier and Sales Associate
Michaels Arts and Crafts
11.2013 - 10.2015
High School Diploma -
Lincoln Charter School
No Degree - Class A CDL
160 Driving Academy
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