David Marquez
San Diego,CA
Summary
Committed and hardworking Banquet Supervisor, well-versed in exceeding client expectations while delivering quality event experiences within timeline and budget constraints. Builds relationships with other departments and employees by applying open communication and professionalism. A passion to contribute to furthering the SDZWA mission through hard work, dedication and catering industry expertise.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Banquet Supervisor
San Diego Zoo Safari Park
02.2022 - Current
- Created organized system for scheduling staff members based on event requirements, optimizing efficiency.
- Directed and supervised banquet functions for [2-3000]-person events.
- Ensured compliance with all health, safety, and sanitation regulations while supervising banquet operations.
- Assisted in creating training materials that effectively educated team members on various aspects of their role as Banquet Workers and Restaurant Staff.
- Provided exceptional customer service by promptly addressing guest concerns or requests during events and restaurant operations.
- Mentored new employees on company policies, procedures, and customer service standards to maximize performance.
- Increased overall event success by conducting Huddles with banquet and culinary staff involved in execution.
- Developed strong relationships with vendors to ensure timely delivery of products for banquet functions.
- Regularly assessed equipment maintenance needs to ensure optimal functionality during events.
- Implemented strategies to increase employee morale, leading to improved teamwork and productivity.
- Contributed to marketing efforts by showcasing banquet events and restaurant specials via social media platforms and OpenTable.
- Enhanced guest satisfaction by efficiently supervising banquet events and ensuring proper setup.
- Fostered positive work environment through effective conflict resolution among team members when necessary.
- Organized and oversaw food service training to educate employees on resetting tables, relaying orders to cooks and upselling food and beverages.
- Created SOPs and training guides for performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Addressed customer concerns with professional demeanor and used communication and problem-solving skills to resolve issues.
- Monitored food inventory and supplies to prevent waste.
- Planned and executed promotions and special events in close collaboration with Event Sales, Safari Experience, Philanthropy and Guest Services.
- Created new recipes, outlined steps, and training staff on correct preparation.
- Stayed current with industry trends and innovations to boost competitiveness and customer appeal.
Food Stand Lead
San Diego Zoo Safari Park
10.2021 - 02.2022
- Contributed to positive staff morale by fostering supportive, collaborative atmosphere among team members.
- Assisted in cash handling tasks such as reconciling daily transactions, managing cash register, and ensuring accurate financial records.
- Streamlined restaurant operations with effective communication between front-of-house and kitchen staff.
- Trained new employees on restaurant policies, procedures, and standards of service excellence to maintain consistency.
- Upheld high standards of cleanliness for both front-of-house areas as well as back-of-house kitchens maintaining orderly workspace conducive to productivity.
- Led pre-shift meetings discussing daily goals, special requests or reservations ensuring smooth operations throughout service hours.
- Improved customer satisfaction by providing exceptional service and addressing concerns promptly.
- Conducted regular audits of hygiene practices to ensure compliance with industry regulations and uphold clean dining environment.
- Greeted guests, answered questions about menu selections and offered drink pairings.
- Delivered outstanding dining experiences for patrons.
- Maintained cleanliness of overall dining room.
- Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
- Cross-trained in other kitchen positions to support staff and meet customer needs and demands.
- Utilized POS system to receive and process food and beverage orders.
Banquet Worker
San Diego Zoo Safari Park
03.2018 - 10.2021
- Prepared for events by setting up bar, stocking supplies, and arranging tables.
- Responded to guest questions and requests with friendly and knowledgeable service.
- Contributed to successful events by setting up mobile bars in various locations according to event specifications.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Ensured proper glassware was used for each cocktail type, demonstrating attention to detail that elevated guest experience levels.
- Enhanced guest satisfaction by providing exceptional bartending services and maintaining clean, organized bar area.
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Fostered environment of teamwork among bar staff and other event personnel, ensuring smooth communication and cooperation throughout each function.
- Maintained safety standards by following proper sanitation procedures for glassware, utensils, and work surfaces.
- Streamlined bar operations by efficiently preparing and serving beverages to meet high-volume demands during events.
- Assisted in training new banquet bartenders, sharing best practices and techniques to maintain consistent service standards.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Applied knowledge to create innovative cocktails, enhance flavor profiles and expertly pair food and drinks.
Patient Service Representative
Scripps Healthcare
06.2004 - 06.2018
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Managed patient registration process, confirming data accuracy and completeness.
- Built and maintained positive working relationships with patients and staff.
- Handled complex insurance pre-authorization processes accurately, enabling timely delivery of necessary medical services.
- Maintained daily average of 50 processed patient accounts.
- Trained new staff on hospital processes and procedures.
- Trained new staff on filing, phone etiquette and other office duties.
Education
No Degree - Bartending
Gaslamp Bartending School
San Diego, CA09.2020
High School Diploma -
San Diego High School
San Diego, CA06.2002
Skills
- Staff Leadership
- Team Management
- Banquet operations
- Team member development
- Scheduling and Rostering
- Etiquette understanding
- Venue coordination
Certification
- ServSafe Food Manager
- RBS Alcohol
Accomplishments
- SDZWA Employee of the Quarter- 2020
- SDZWA Employee of the Year- 2020
- Team member development
- Open Table Diners Choice for Best Ambiance 2021 & 2022
- The Knot Award Best of Weddings 2023 & 2024
- Cocktail development for seasonal Park offerings and Catering Menu Guide
Timeline
Banquet Supervisor
San Diego Zoo Safari Park
02.2022 - Current
Food Stand Lead
San Diego Zoo Safari Park
10.2021 - 02.2022
Banquet Worker
San Diego Zoo Safari Park
03.2018 - 10.2021
Patient Service Representative
Scripps Healthcare
06.2004 - 06.2018
No Degree - Bartending
Gaslamp Bartending School
High School Diploma -
San Diego High School