David Marquez Flores
Tucson,AZ
Summary
Experienced and flexible IT specialist with military background bringing strong critical thinking skills. Excels in fast-paced environments, navigating tech changes effectively. Productive, skilled in managing multiple projects, and adaptable to diverse roles for project success. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Army Enterprise Service Desk - Army
01.2019 - 07.2024
- Experience with ticketing systems.
- Created requests for replacement equipment and clerical work.
- Responded to tickets from other companies in the brigade.
- Dealt with password reset issues with security questions and identity verification methods.
- Handled software updates and deployments for a large variety of devices.
- Resolved technical issues with software, connectivity issues, file access, among other common problems.
- Reimaged multiple computers and provided hardware replacement/repair.
- Experience with ever-changing workloads and environments.
- Experience with army logistics ticketing system, GEARS.
- Experience with Active Directory.
- Experience with Help Desk.
- Experience with customer service.
- Experience in training others and documenting processes for teaching.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Worked with cross-functional teams to achieve goals.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Assisted with customer requests and answered questions to improve satisfaction.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Signal Support System Specialist - Army
02.2017 - 07.2024
- Trained on routers and switches for Cisco systems.
- Trained on security measures and implementation on WAN network environments.
- Handled general coding requests and performed maintenance on Windows systems.
- Maintained network security for remote systems and ensured optimal bandwidth.
- Learned Phonetic Alphabet and Callsigns.
- Set up tactical satellite systems and radios.
- Cabling for routers, switches, and radios.
- Provided technical assistance and troubleshooting support for communication systems, networks, and equipment.
- Configured, tested, operated, and maintained signal support systems and terminal devices.
- Installed new software applications for users on various communications systems.
- Maintained records of system maintenance activities.
- Ensured operational readiness of signal support systems and equipment.
- Resolved customer inquiries related to signal support systems operations.
- Performed preventive maintenance checks on signal support systems and associated equipment.
- Conducted periodic system performance tests to ensure optimal operation.
- Developed training materials to educate personnel on proper use of signal support systems and terminal devices.
- Repaired broken or malfunctioning components in signal support systems.
- Documented all repairs performed on signal support systems and associated equipment.
- Provided guidance and instruction to personnel regarding proper setup, configuration, and operation of signal support systems.
- Responded quickly to emergency situations involving faulty or damaged communication equipment.
- Installed and employed signal support systems and terminal devices for battlefield situations.
- Used computers to control and monitor network status during battlefield operations.
- Maintained signal support systems and provided technical advice to commanders, staff and subordinates.
- Tested circuitry and electronic components according to engineering instructions, technical manuals or knowledge of electronics.
- Performed diagnostics and testing to locate root causes and resolve issues for optimal performance.
- Read and interpreted technical manuals, drawings and schematics to make accurate repair decisions.
- Assembled and tested components, wiring and systems, locating and correcting faults to optimize production results.
- Assembled electrical systems or prototypes using hand tools or measuring instruments.
- Maintained system logs or manuals to document testing or operation of equipment.
- Set up and operated specialized or standard test equipment to diagnose, test or analyze performance of electronic components, assemblies or systems.
- Set up Tactical Satellite Systems in a garrison environment.
- Trained others on tactical radios and satellites.
- Distributed electronic systems to companies.
- Configured and repaired Windows OS systems for companies.
- Worked in a fast-paced, higher echelon environment in charge of providing support to companies.
- Trained on Information Assurance (IA) Operational Security.
- Provided technical assistance and troubleshooting support for communication systems, networks, and equipment.
Education
IT Specialist training 25U course -
Fort Gordon Georgia01.2017
Skills
- Clerical/Logistics
- Hardware Invoices/Tracking
- Microsoft Windows OS Repair
- Computer Maintenance
- Help Desk
- Managerial Experience
- Onboarding/Offboarding
- Flexible and Adaptable
- Planning
- Active Listening
- Problem Resolution
- Process Improvement
- Ticketing Systems
- SOP Documentation
- Active Directory
- Microsoft Word
- Remote Office Availability
- Written Communication
- Task Prioritization
- Decision-Making
- Teamwork and Collaboration
- Problem-Solving
- Customer Service
- Organizational Skills
Certification
- CompTIA Certification Security + CE
Clearance
Active Secret Security Clearance
Field Experience
02/01/17, 07/01/24, Signal Support System Specialist - Army, Trained on routers and switches for Cisco systems. Trained on security measures and implementation on WAN network environments. Handled general coding requests, and performed maintenance on Windows systems. Maintained network security for remote systems and ensured optimal bandwidth. Learned Phonetic Alphabet and Callsigns. Setup tactical satellite systems and radios. Cabaling for routers, switches and radios.
References
- Jacob Sightler, Army, 1(970)-640-6417, jacob.sightler@gmail.com
- Antonio Gomez, Army, 1(910)-459-6930, antjgo96@gmail.com
- Montgomery Kent, Army, 1(915)-526-4930, kent4930@hotmail.com
- Eder Mathlier, Army, 1(347) 585-0661, ederdhennessem@gmail.com
Timeline
Army Enterprise Service Desk - Army
01.2019 - 07.2024
Signal Support System Specialist - Army
02.2017 - 07.2024
IT Specialist training 25U course -
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