Summary
Overview
Work History
Education
Skills
Health Insurance Associate (AHIP)
Timeline
Generic
David Marshall

David Marshall

Orlando

Summary

I pride myself on being a dynamic and results-driven professional. I am skilled in adaptability and quickly learn new concepts, software and technologies. My wealth of experience translates to providing superior service, both internally and externally, complementing my passion for problem solving, serving people while being goal and detail oriented.

Overview

20
20
years of professional experience

Work History

Group Health Insurance Administrator

Sagicor Life Jamaica Limited
08.2022 - 07.2024
  • Independent work managing group health insurance
  • Process requested data update on client records, salary changes, membership changes.
  • Enroll new clients; terminate clients coverage on request from employers and brokers
  • General maintenance of clients’ portfolios.
  • Prepare and dispatch monthly billing invoice
  • Test and distribute health insurance cards
  • Preparation of statement of accounts
  • Ensure data reflected on invoices for client is correct based on updates/upgrades during the past month
  • Develop and maintain strong client relationship with plan administrators for each scheme assigned and responsible for all services based on the stated standards of performance

Claims Adjudicator

Sagicor Life Jamaica Limited
08.2008 - 07.2022
  • Review and process health and life insurance claims.
  • Provide exceptional customer service internally and externally to clients and team members.
  • Determine their validity and eligible payout
  • Stay up-to-date on company policies, standards and government regulations to ensure all claims are processed accurately and legally.
  • Accurate and organized record-keeping for tracking claims and documenting decisions.

Customer Service Representative

Sagicor Life Jamaica Limited
06.2004 - 06.2008
  • Greet and assist walk-in clients with health insurance queries.
  • Impart information relating to company policies and procedures to external
    clients.
  • Impart information relating to health insurance Benefit Schedules and claims
    payment details to external clients.
  • Receive and log health claim forms submitted by external clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Provided critical claims query for hospital and general practioner providers.


Education

Bachelor of Science - Human Resource Management

University College of the Caribbean (UCC)

Health Insurance Associate –HIA AHIP - American Health Insurance Plans

08.2019

High School Diploma -

St. George’s College
01.1999

Skills

  • Making decisions and acting promptly with regard to any unforeseen occurrence
  • Ability to work on my own initiative
  • Excellent planning and organizing skills
  • Ability to listen and share ideas
  • Excellent time management and customer-related skills
  • Great time management and interpersonal skills
  • Accuracy and detail oriented
  • Ability to work in a fast-paced environment
  • Sound knowledge of computer applications and software

Health Insurance Associate (AHIP)

Designation earned from the completion of courses and achieved a thorough knowledge in all aspects of health insurance in the American Health Insurance Plans.

Timeline

Group Health Insurance Administrator

Sagicor Life Jamaica Limited
08.2022 - 07.2024

Claims Adjudicator

Sagicor Life Jamaica Limited
08.2008 - 07.2022

Customer Service Representative

Sagicor Life Jamaica Limited
06.2004 - 06.2008

Health Insurance Associate –HIA AHIP - American Health Insurance Plans

Bachelor of Science - Human Resource Management

University College of the Caribbean (UCC)

High School Diploma -

St. George’s College

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