David Marshman

• Led Operational turnaround efforts in workforce performance, profitability, and guest satisfaction (currently at 4.9 of 5.0 Star Rating) at a high-volume restaurant location.
• Achieved #1 company ranking in Net Promoter Score (NPS) with a 93.3% up from 33.1% and Prime Cost percentage of sub 60% continually within three months of leadership.
• Increased Sales Growth (+4.6% over LY) and improved Labor Cost (21.6%) through labor optimization, food and beverage cost controls, operational accountability.
• Selected by senior leadership to assist the Area Leader and Director of People with company hiring initiatives and workforce development.
• Responsible for recruiting and evaluating J-1 international team members company-wide.
• Chosen to train and mentor incoming General Managers on operational standards, leadership development, and performance expectations.
• Improved guest review performance through service recovery initiatives and elevated customer experience standards.
• Directed daily operations including staffing, scheduling, budgeting, inventory management, financial oversight, and customer relations.

• Founded and operated a residential & commercial pool cleaning and maintenance company serving over 150+ customers throughout the Las Vegas area grossing over $375K per year.

• Managed all aspects of business operations including customer acquisition, scheduling, invoicing, collections, and service delivery.

• Built and maintained long-term client relationships through professionalism, reliability, and customer-focused service.

• Grew and retained a loyal customer base through referral marketing and high customer satisfaction.

• Oversaw route planning, inventory management, equipment maintenance, and operational efficiency.

• Handled customer concerns and service recovery situations while maintaining strong client retention.

• Managed financial responsibilities including budgeting, expense control, purchasing, and profitability tracking to net 37% on the bottom line.

• Developed operational systems and scheduling strategies to improve productivity and maximize efficiency.

• Maintained consistent service standards across a high-volume recurring customer base.

• Demonstrated strong self-management, accountability, and independent decision-making in daily operations.

• Negotiated service agreements and upsold additional maintenance and repair services when appropriate.

• Maintained detailed service records, customer communications, and operational documentation.

• Successfully balanced sales growth, customer satisfaction, and operational profitability in a very competitive service market.

• Over 20 years of progressive leadership experience in high-volume hospitality and food & beverage operations.

• Held leadership positions including Executive Kitchen Manager, General Manager, Multi-Unit Operations Leader (5+), and Food & Beverage Director.

• Managed full food & beverage operations for The Silverton Casino in Las Vegas, overseeing high-volume service environments, labor management, inventory control, guest satisfaction, and operational profitability.

• Assisted in managing multi-unit P&L performance, budgeting, labor forecasting, inventory controls, and cost-reduction initiatives.

• Developed and implemented a plate cost analysis system at The Silverton Casino to improve food cost accuracy, profitability tracking, and operational accountability.

• Opened and launched 18 new restaurant locations for Applebee's International across Pennsylvania and Maryland regions, coordinating operational setup, staffing, training, and leadership development.

• Led large-scale hiring, onboarding, and training initiatives for both front-of-house and back-of-house teams during new store openings.

• Trained and developed management teams, kitchen leaders, and hourly staff on operational standards, customer service, cost controls, and performance expectations.

• Directed high-volume operations with responsibility for staffing, scheduling, inventory management, vendor relations, compliance, and guest experience.

• Improved operational performance through labor optimization, process development, accountability systems, and team leadership.

• Managed teams of up to 200+ employees in fast-paced, customer-focused environments.

• Recognized for strong leadership, operational efficiency, customer satisfaction, and financial performance throughout hospitality career.

• Developed expertise in conflict resolution, customer retention, team development, operational scaling, and performance management.