Results-driven Senior Technical Support Engineer with deep expertise in software development, RPA implementation, and database management. Proven ability to streamline processes and enhance software reliability through automation.
Overview
39
39
years of professional experience
Work History
Senior Technical Support Engineer
Kofax
Austin
12.2013 - 08.2020
Provided technical support for Kofax software products and systems. Focused on RPA with the Kapow software sweet.
Senior Software Engineer
Nortel Networks
Richardson
01.1998 - 12.2013
Led design and development of scalable software applications to meet user needs.
Streamlined code review processes, enhancing team efficiency and software quality.
Implemented automated testing strategies to improve software reliability and performance.
Senior Software/Database Engineer
Martin Marietta
Denver
04.1984 - 12.1997
Designed and implemented database systems for various engineering projects.
Managed data migration and integration processes across multiple platforms.
Optimized database performance through regular monitoring and tuning activities.
Developed backup and recovery strategies to ensure data integrity and availability.
Maintained documentation of database structures, processes, and standards.
Provided technical support for users accessing database systems.
Developed scripts to automate routine tasks such as backups, indexing, and query optimization.
Executed tests on newly developed databases prior to release into a production environment.
Software Engineer
McDonnell Douglas Space and Defense Systems
St Louis
01.1982 - 04.1984
Implemented automated testing procedures to enhance software reliability and performance.
Debugged software issues by analyzing logs and troubleshooting code errors.
Built and serviced Cobol code for entering Laboratory results into a hospital information system.
Integrated Lab module into the general HIS system.
Education
Bachelor of Science - Computer Science
Marycrest College
Davenport, IA
Associate of Science - Medical Information Technology
Marycrest College
Davenport, IA
Skills
Technical support
Software troubleshooting
Database management
Automated testing
RPA implementation
Customer relationship management
Software Test
Timeline
Senior Technical Support Engineer
Kofax
12.2013 - 08.2020
Senior Software Engineer
Nortel Networks
01.1998 - 12.2013
Senior Software/Database Engineer
Martin Marietta
04.1984 - 12.1997
Software Engineer
McDonnell Douglas Space and Defense Systems
01.1982 - 04.1984
Bachelor of Science - Computer Science
Marycrest College
Associate of Science - Medical Information Technology