David Martinez
Security Systems Supervisor
Phoenix,AZ
Summary
Dependable Security Systems Supervisor with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments.
Overview
37
37
years of professional experience
Work History
Security Systems Supervisor (Retired)
Blue Cross Blue Shield of AZ
Phoenix, AZ
09.2015 - 07.2022
- 25 Years Experience at Blue Cross Blue shield of AZ in the Security Department (Retired July 2022)
- Updated servers and software for Security Camera's and Access Control.
- Managed the functionality and capability of all security systems equipment and software, equipment repaired timely and replaced at end of life.
- Coordinated with the IT department and outside vendors to perform security system maintenance as appropriate.
- Daily audit of all access equipment in system to ensure properly functioning badge readers, Electric Door Strikes, Panic Bars and Speedlanes.
- Completed budget for security systems and equipment each year.
- Performed monthly and quarterly audits of restricted areas and reports sent to authorized management.
- Established and maintained new surveillance systems in the satellite office.
- Provided technical support for the security access system.
- Maintained current working knowledge of required systems and procedures.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Tracked progress on projects and provided timely feedback to staff members.
Security Supervisor
Blue Cross Blue Shield of AZ
Phoenix, AZ
02.2001 - 08.2015
- Responsible for maintaining a safe work environment for 2300+ Employees; responsible for the physical security of Corporate employees, buildings, and grounds.
- Staff Selection, Training and Development for staff up to 25, including contracted personnel and off duty police officers.
- Provide problem resolution/customer service to employees and vendors.
- Monitored security operations to ensure compliance with established procedures and standards.
- Conducted regular patrols of the premises to identify potential threats or safety hazards.
- Investigated incidents, wrote detailed reports, and made recommendations for improvements in the security program.
- Supervised access control at all entrance points of the facility, ensuring only authorized personnel are granted entry.
- Responded quickly to emergency situations as they arise by deploying appropriate resources and personnel.
- Developed strategies for mitigating risks associated with physical security elements such as locks, cameras, alarms.
- Managed the budget for purchasing supplies related to Security operations while staying within budgetary guidelines.
- Collaborated closely with law enforcement agencies to provide assistance during investigations or emergencies.
- Implemented new technologies such as biometric systems or facial recognition software into existing Security infrastructure.
- Reviewed CCTV footage on a regular basis to detect any suspicious activity or violations of company policy.
- Performed periodic testing of fire alarm systems throughout the facility ensuring functionality at all times.
- Managed security staff schedules for shifts, minimizing overtime costs.
Lead Security Officer
Blue Cross Blue Shield of AZ
Phoenix, AZ
05.2000 - 02.2001
- Ensured compliance with security protocols and procedures.
- Monitored CCTV cameras and other surveillance equipment.
- Investigated security breaches, incidents, and suspicious activities.
- Developed policies related to safety and security operations.
- Conducted regular patrols of premises to ensure safety of staff and visitors.
- Coordinated emergency response plans in the event of a breach or incident.
- Provided training to new security personnel on operational procedures.
- Maintained up-to-date records of security logbook entries and reports.
- Assisted in preparing risk assessments for various events or activities.
- Supervised team members during shift changes and ensured proper coverage at all times.
- Responded quickly and appropriately to any emergencies or threats reported by staff or visitors.
- Interacted with law enforcement officers when necessary regarding criminal activity, investigations, or arrests.
- Verified identification credentials of employees, customers, and visitors before allowing access to premises.
- Inspected doors, windows, locks, alarms, lighting systems., on a regular basis for proper functioning.
- Evaluated existing physical security measures against potential threats to determine areas needing improvement.
- Analyzed trends in crime data to identify patterns that could indicate future risks or concerns.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.
Security Officer
Blue Cross Blue Shield of AZ
Phoenix, AZ
09.1997 - 05.2000
- Checked for safety hazards and took corrective action when necessary.
- Monitored surveillance cameras and responded to suspicious activity.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Investigated all reported incidents of theft or vandalism on premises.
- Responded to alarms and conducted investigations as required.
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Provided escorts for visitors as needed throughout the facility.
- Participated in training sessions to stay up-to-date on current security trends and best practices.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
Assistant Manager
Walgreens
Phoenix, AZ
09.1990 - 09.1997
- Supervised and train retail staff up to 25
- Facilitate personnel interviewing and selection processes
- Provide assistance and problem resolution to customers
- Coordinate theft prevention activities; Handle confrontation of theft suspects without disruption of store functions or customer convenience and safety.
- Manage in store advertising promotions.
- Perform purchasing, product selection, and price administration functions.
- Cashiering
- Warehousing, stocking, and receiving duties.
Sales Representative
Arizona Beverage
Phoenix, AZ
01.1988 - 09.1990
- Establish and maintain grocery and drug store account base for beverage sales through creative marketing and superior customer service techniques.
- Designed promotional displays.
- Consistently met or exceeded all quotas.
Manager
Safeway
Phoenix, AZ
01.1986 - 01.1988
- Directly accountable for liquor department functions, supervised and scheduled a staff of 12 sales personnel.
- Interacted extensively with vendors.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Coached, mentored and trained team members in order to improve their job performance.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Initiated new projects that resulted in increased productivity across all departments.
Education
High School Diploma -
Villa Park High School
Villa Park, CA06-1986
CPR/AED Certified (expired)
CERT (Community Emergency Response Team) Training
Skills
- Security Operations and Management
- Strategic Planning
- Inventory Control
- Communication Skills
- Customer service/problem resolution
- Ability to work with no direct supervision
- Time Management
- Teamwork
- Flexibility
- Analytical skills
- Solution oriented
- Security Systems
References
References available upon request.
Timeline
Security Systems Supervisor (Retired)
Blue Cross Blue Shield of AZ
09.2015 - 07.2022
Security Supervisor
Blue Cross Blue Shield of AZ
02.2001 - 08.2015
Lead Security Officer
Blue Cross Blue Shield of AZ
05.2000 - 02.2001
Security Officer
Blue Cross Blue Shield of AZ
09.1997 - 05.2000
Assistant Manager
Walgreens
09.1990 - 09.1997
Sales Representative
Arizona Beverage
01.1988 - 09.1990
Manager
Safeway
01.1986 - 01.1988
High School Diploma -
Villa Park High School
CPR/AED Certified (expired)
CERT (Community Emergency Response Team) Training
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