David Martinez

▪ Managed and nurtured relationships with wholesale clients, ensuring their needs were met and exceeded.

▪ Oversaw the entire sales process from initial contact to delivery, ensuring accuracy and timeliness.

▪ Utilized Excel and Microsoft Office applications to analyze sales data, track inventory, and create reports.

▪ Maintained customer records and interactions in the CRM database to enhance customer service and account management.

▪ Collaborated with internal teams to optimize inventory management and ensure product availability.

▪ Provided exceptional customer service, addressing inquiries and resolving issues promptly and professionally.

▪ Analyzed sales data and market trends to identify opportunities for growth and improvement.

▪ Developed and implemented strategies to increase sales volume and expand market reach.

▪ Conducted regular account reviews to assess performance and identify areas for improvement.

▪ Maintained up-to-date knowledge of industry trends and competitors to stay ahead in the market.

• Managed and supervised a team of 20 warehouse employees in daily operations, including receiving, storage, order fulfillment, and shipping.
• Ensure adherence to safety and compliance regulations, including OSHA, DOT, and EPA guidelines
• Implement and maintain inventory control procedures to minimize shrinkage, loss, and damage
• Train and develop staff in standard operating procedures, safety protocols, and quality assurance practices
• Monitor and analyze warehouse performance metrics, such as on-time delivery, order accuracy, and inventory turnover
• Identify areas for process improvement and develop and implement solutions to enhance efficiency and productivity
• Maintain a high level of customer service by ensuring timely and accurate order fulfillment, resolving customer complaints, and implementing feedback to improve service.

• Load and unload freight from delivery trucks, ensuring accurate count and documentation of all items
• Organize and stock inventory in designated locations, using forklifts and other equipment as needed
• Conduct regular inspections of equipment to ensure proper maintenance and report any issues to management
• Maintain a clean and safe work environment by adhering to safety protocols and regulations
• Collaborate with cross-functional teams, including sales and customer service, to ensure timely and accurate order fulfillment
• Provide excellent customer service by addressing inquiries and resolving issues in a timely and professional manner
• Participate in regular training and development programs to enhance knowledge and skills in freight operations and safety protocols.

• Use RF scanners to accurately pick and pack orders for shipment, ensuring compliance with order specifications and quality standards
• Operate forklifts and other equipment to move inventory and materials throughout the warehouse
• Conduct regular inspections of equipment to ensure proper maintenance and report any issues to management
• Maintain a clean and safe work environment by adhering to safety protocols and regulations
• Collaborate with cross-functional teams, including sales and customer service, to ensure timely and accurate order fulfillment
• Provide excellent customer service by addressing inquiries and resolving issues in a timely and professional manner
• Participate in regular training and development programs to enhance knowledge and skills in order picking, inventory management, and safety protocols.