David Martinez
Wellington,FL
Summary
Polite and professional Customer Specialist successful in applying strong communication and problem resolution skills to each customer issue.
Solid history of surpassing productivity and quality targets in high-volume settings.
Skillful in building long-lasting, loyal customer relationships.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Loan Processor
Paramount Residential Mortgage Group
08.2020 - Current
- Collaborated with Loan Officers to provide timely, accurate service for clients throughout entire mortgage process.
- Managed a high volume of loan applications, consistently meeting or exceeding established processing timeframes for both new loans and refinancing.
- Handled any conditions sent from underwriting departments.
- Contributed to the success of the mortgage team by providing essential support in the areas of loan documentation review, data entry, and client communication.
Photographer
MarGo Shots
08.2016 - Current
- Digitally edited photos to enhance appearance.
- Delivered high-quality images under tight deadlines, demonstrating strong time management skills.
- Edited, toned, captioned, and uploaded photographs for publication.
- Planned and prepared for on-location and studio shoots.
Customer Experience Specialist
Advocate My Meds
05.2020 - 07.2020
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
Lead Event Coordinator
University Of South Florida Campus Recreation
02.2017 - 05.2020
- Mentored junior coordinators on best practices in event management, enhancing their skills while fostering a positive work environment.
- Championed the adoption of new technologies and tools to elevate event experiences, keeping abreast of industry trends and innovations.
- Streamlined communication between various stakeholders involved in an event''s planning process, promoting collaboration and efficiency.
- Improved overall event satisfaction ratings by consistently gathering feedback from attendees and making necessary adjustments.
Education
Bachelor of Science - Health Sciences
University of South Florida
Tampa, FL05.2020
High School Diploma -
Wellington High School
Wellington, FL05.2016
Skills
- Bilingual
- Problem-solving skills
- Teamwork and Collaboration
- Customer communications
- Attention to Detail
- Budgeting and Financing
- Call Center Operations
- Resolution-oriented
- Budgeting and finance
- Time Management
- Excellent Communication Skills
Certification
- Insurance Licensed - Life with Annuity and Health
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Loan Processor
Paramount Residential Mortgage Group
08.2020 - Current
Customer Experience Specialist
Advocate My Meds
05.2020 - 07.2020
Lead Event Coordinator
University Of South Florida Campus Recreation
02.2017 - 05.2020
Photographer
MarGo Shots
08.2016 - Current
Bachelor of Science - Health Sciences
University of South Florida
High School Diploma -
Wellington High School