DAVID MARTINEZ
BROWNSVILLE,TX
Summary
Adept at streamlining operations and enhancing customer satisfaction, my tenure at Gulf Stream Marine honed my skills in database entry and relationship building. I excel in administrative support, demonstrated by training staff, ensuring efficiency and fostering team collaboration. My approach consistently leads to improved operational outcomes and customer loyalty. Eager to learn with aptitude for applying new knowledge with skill and efficiency.
Overview
20
20
years of professional experience
Work History
Cargo Clerk
Gulf Stream Marine
11.2015 - Current
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Interacted with customers by phone, email, or in-person to provide information.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
- Trained new clerks on company procedures and software tools effectively contributing to their integration into the team.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Monitored office supplies and made arrangements for restocking of low-stock items.
- Facilitated communication between departments through prompt forwarding of messages and coordination of inter-departmental meetings.
- Managed calendars and scheduled appointments to maintain smooth flow of operations.
- Contributed to the success of projects by conducting thorough research and compiling relevant information for use by team members.
- Provided support for meetings by scheduling appointments, preparing materials, and taking detailed minutes.
- Booked and prepared meeting rooms, making arrangements for availability of refreshments.
- Assisted HR department in recruiting process by reviewing resumes and scheduling interviews leading to an improved talent pool.
- Made travel arrangements for other employees' business trips, negotiating fair prices on behalf of company.
- Coordinated travel arrangements for colleagues, including booking flights, hotels, transportation services for seamless business trips.
- Input data into spreadsheets and databases.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Processed incoming and outgoing mail and packages according to established procedures.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Coordinated and scheduled meetings and appointments.
- Assist Safety when ever he was out
- In charge of Scanners/Printers for our Label and tagging department
- Answer approximately 30 incoming calls, emails text per day
Import/Export Coordinator
Border Customs Service
08.2004 - 11.2015
- Negotiated favorable terms with suppliers, reducing overall procurement costs without sacrificing quality or service levels.
- Increased profit margins, identifying potential cost-saving measures in the supply chain process.
- Streamlined import/export processes by implementing efficient documentation and tracking systems.
- Developed strong relationships with customs brokers, facilitating faster clearance of goods.
- Played a vital role in achieving business targets by providing expert guidance on import/export regulations and restrictions.
- Coordinated cross-functional teams for effective communication and timely delivery of shipments.
- Enhanced customer satisfaction by addressing and resolving import/export issues promptly.
- Managed logistics planning to optimize routes, minimize delays, and reduce transportation costs.
- Mitigated risk factors associated with global trade through consistent monitoring of political changes that could impact future transactions.
- Reduced shipping costs with diligent monitoring of carrier performance and negotiation of contracts.
- Ensured compliance to international trade regulations through rigorous review of documentation and procedures.
- Delivered timely reports on shipment statuses by maintaining an up-to-date database on all ongoing operations.
- Coordinated import and export of goods for multiple clients, providing accuracy and timely delivery.
- Processed customs declarations and maintained records of customs documents.
- Prepared shipping documentation, maintaining compliance with US Customs and international regulations.
- Utilized logistics software to manage, monitor and track shipments from origin to destination.
- Established and built positive relationships with vendors and carriers, promoting competitive shipping rates and service.
- Negotiated freight rates with carriers for international transportation of goods.
- Built working relationships with clients to foster loyalty and encourage repeat business.
- Directed delivery trucks to shipping doors or designated areas and helped unload and load goods.
- Entered shipping information into computer system and estimated freight and postal rates.
- Answer approximately 30 incoming calls, emails text per day
Traffic Controller
South Padre Police Department
03.2011 - 08.2013
- Communicated with team members using hand signals and radios.
- Partnered with crew members to use stop and slow paddles for multi-directional traffic control.
- Assembled signs and cones to direct traffic through construction sites.
- Routed traffic around construction sites for worker and driver safety.
- Assisted in minimizing road congestion during peak hours, by effectively managing traffic signals and controlling vehicle movement.
- Placed cones, signs and barrels to keep vehicles out of dangerous spaces.
- Improved traffic flow by efficiently coordinating and directing vehicular movements at assigned intersections.
- Answer approximately 30 incoming calls, emails text per day
Education
Some College (No Degree) - Marketing/ Business Administration/Finance
The University of Texas At Brownsville And Texas Southmost College
Brownsville, TXHigh School Diploma -
Gladys Porter High School
Brownsville, TX05.1998
Skills
- Telephone Etiquette
- Customer Satisfaction
- Administrative Support
- Administrative tasks
- Relationship Building
- Document Management
- Quality Control
- Operations Support
- Customer Communication
- Flexible and Adaptable
- Data Entry
- Team Collaboration
- Staff Training
- Data Entry and 10-Key
- Staff Supervision
- Scheduling and calendar management
Languages
English
Native or Bilingual
Timeline
Cargo Clerk
Gulf Stream Marine
11.2015 - Current
Traffic Controller
South Padre Police Department
03.2011 - 08.2013
Import/Export Coordinator
Border Customs Service
08.2004 - 11.2015
Some College (No Degree) - Marketing/ Business Administration/Finance
The University of Texas At Brownsville And Texas Southmost College
High School Diploma -
Gladys Porter High School
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