Summary
Overview
Work History
Education
Skills
Timeline
Generic

David Martinez

Concord,NC

Summary

Dynamic customer relations leader with proven success at The Best Movers, enhancing operational efficiency and driving a 15% increase in annual sales. Skilled in market analysis and team leadership, I excel in delivering exceptional service and implementing effective communication strategies to foster growth and satisfaction. Bilingual with a commitment to quality assurance.

Overview

17
17
years of professional experience

Work History

V.P. Customer Relations- | 05/2021 - Present

"The Best Movers" / -"Clean Floors"
Charlotte, NC
05.2021 - Current

Enhanced coordination efficiency by executing dispatch operations for two affiliated companies.

Conducted extensive market trend analysis to identify growth opportunities across several markets.

  • Formulated communication strategies that optimized operational procedures.
  • Oversaw daily team operations, managing activities for two affiliated companies effectively.
  • Performed in-home and virtual surveys to assess customer requirements for both companies.
  • Reduced complaints by 20% and improved crew satisfaction by 35% through small wall repairs.
  • Achieved average annual sales growth of 15% by delivering exemplary customer service.
  • Ensured quality execution of scheduled cleaning services through effective management practices.

Maintenance Technician

Cheswyck@ Ballentyne
Charlotte, NC
06.2018 - 01.2021
  • Addressed emergency breakdowns promptly during all shifts across multiple properties.
  • Executed work orders timely to enhance operational efficiency.
  • Managed grounds maintenance, including trash removal and upkeep of tennis courts and gyms.

Coordinated evictions and trash outs with sheriff, ensuring compliance with regulations.

Performed pool cleaning and pressure washing to uphold facility standards.

Oversaw intake of supplies, organizing warehouse storage for easy access.

Maintained on-call status for emergencies, ensuring rapid response times.

Achieved Universal Certification in A/C and heating systems to expand service capabilities.

Owner/Vice President of Business Development

"A+ No Limit Cleaning" - &- "HUSBAND FOR HIRE
Charlotte, NC
01.2008 - 11.2018
  • Analyzed market trends to identify new business opportunities for growth.
  • Managed daily operations, focusing on staff recruitment and training initiatives.
  • Executed routine cleaning, pressure washing, and yard remodeling tasks effectively.
  • Provided detailed estimates for diverse service offerings to enhance client satisfaction.

Coordinated efficient trash pickup and managed contracted eviction cleanings.

Oversaw subcontracted complex cleaning projects, ensuring appliance maintenance quality.

Performed office and commercial cleaning, including storefront window maintenance.

Installed TVs, picture frames, and ceiling fans; conducted roof repairs alongside minor plumbing and electrical work.

Education

D.O.T.
Charlotte, NC
01-2024

EPA Certified- Universal-
Charlotte, NC
01-2018

Certificate For Painting- Training - 1&2 - Painting

Job Core
03-1999

GED -

Albany High School
Albany, NY
01-1999

Skills

  • Customer service
  • Team leadership
  • Market analysis
  • Communication strategy
  • Operations management
  • Quality assurance

Timeline

V.P. Customer Relations- | 05/2021 - Present

"The Best Movers" / -"Clean Floors"
05.2021 - Current

Maintenance Technician

Cheswyck@ Ballentyne
06.2018 - 01.2021

Owner/Vice President of Business Development

"A+ No Limit Cleaning" - &- "HUSBAND FOR HIRE
01.2008 - 11.2018

D.O.T.

EPA Certified- Universal-

Certificate For Painting- Training - 1&2 - Painting

Job Core

GED -

Albany High School