David Martinez
Del Rio
Summary
Dynamic professional with a proven track record at Pronto Insurance Company, excelling in sales growth and customer service. Skilled in recruiting and interviewing, I effectively coached teams to exceed performance goals. Adept at multitasking and organization, I consistently fostered strong client relationships while driving revenue through strategic marketing initiatives.
Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Assistant Manager
Pronto Insurance Company
02.2022 - Current
- Generated repeat business through exceptional customer service.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Administrative Assistant
Axiom Home Health Inc
01.2021 - 11.2021
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained inventory of office supplies and placed orders.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Established administrative work procedures to track staff's daily tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Bilingual Collections Agent
Ally Financial Inc.
03.2020 - 11.2020
- Complied with fair debt practices and regulatory guidelines and kept current with changing regulations.
- Persistently reached out to customers with extremely past due accounts to recover lost revenue.
- Processed payments and applied to customer balances.
- Maintained high volume of calls and met demands of busy and productive group.
- Negotiated to collect balance in full.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Managed past due collection calls, skip tracing, outside collections agency coordination and litigation activities.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Counseled debtors on payment options and arranged installment agreements.
Sales Agent
Pronto Insurance Company
02.2019 - 02.2020
- Assisted call-in customers with questions and orders.
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
- Explained features and advantages of insurance products or services to promote sales.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Contributed to event marketing, sales and brand promotion.
- Negotiated prices, terms of sales and service agreements.
- Achieved or exceeded company-defined sales quotas.
- Contributed to team objectives in fast-paced environment.
- Developed and maintained strong working relationships with professionals within assigned territory.
Education
High School Diploma -
Del Rio High School
Del Rio, TXSkills
- Recruiting and interviewing
- Sales monitoring
- Budget assistance
- Marketing
- Scheduling and planning
- Money handling
- Multitasking and organization
- Orientation and training
- Coaching and mentoring
- Sales growth
Certification
- Licensed Limited Lines Texas
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Assistant Manager
Pronto Insurance Company
02.2022 - Current
Administrative Assistant
Axiom Home Health Inc
01.2021 - 11.2021
Bilingual Collections Agent
Ally Financial Inc.
03.2020 - 11.2020
Sales Agent
Pronto Insurance Company
02.2019 - 02.2020
High School Diploma -
Del Rio High School
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