DAVID MARTINEZ
Buena Park,CA
Summary
Highly motivated College student with sports background who possesses exceptional communication and interpersonal skills with ability to work independently and as a team.
Overview
2
2
years of professional experience
Work History
FOH Trainer
Chick-fil-A
Westminster, CA
03.2024 - Current
- Trained new team members on customer service standards and operational procedures.
- Monitored performance of front-of-house staff, providing feedback for continuous improvement.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Collaborated with other trainers to develop best practices for continued professional growth among FOH employees.
- Mentored new employees, providing guidance and support throughout their initial weeks at the company.
- Improved team morale and communication through regular feedback sessions and collaborative problem-solving activities.
- Managed customer service operations, including taking orders and resolving complaints.
Education
Sports Medicine
Cerritos College
Norwalk, CASports Medicine
Bethune Cookman University
Daytona Beach, FLBusiness Administration
Bethesda University
Anaheim, CA06.2026
High School Diploma -
Bellflower High School
Bellflower, CA05.2023
Skills
Hard Working
Problem-Solving
Strong Communication
Punctuality
Self Starter
Accomplishments
Received employee of the month two times.
Timeline
FOH Trainer
Chick-fil-A
03.2024 - Current
Sports Medicine
Cerritos College
Sports Medicine
Bethune Cookman University
Business Administration
Bethesda University
High School Diploma -
Bellflower High School