David Martinez-Cervantes
Teaneck
Summary
Dedicated and results-driven professional with extensive experience in sales, customer service, and business operations. Skilled in managing customer relationships, handling wholesale accounts, executing email marketing campaigns, and overseeing administrative functions. Bilingual in English and Spanish, with a strong ability to bridge communication gaps and enhance customer experience. Adept at problem-solving, team training, and business development.
Overview
8
8
years of professional experience
Work History
Customer Service & Administrative Support
Aaron Landscaping LTD (Family Business)
06.2017 - Current
- Perform hands-on landscaping tasks, including lawn maintenance, bush trimming, planting, and hardscape installation
- Manage customer inquiries, scheduling, and issue resolution, ensuring client satisfaction and repeat business
- Act as a translator for Spanish-speaking clients to facilitate smooth communication
- Oversee billing and invoicing using QuickBooks, ensuring accurate financial records and timely payments
- Coordinate job scheduling and communicate with team members to ensure efficient workflow
- Train and mentor new employees, focusing on safety, landscaping techniques, and customer service best practices
- Streamlined the billing process by implementing QuickBooks, improving invoicing efficiency and accuracy
- Strengthened client relationships, leading to increased referrals and business growth
- Resolved customer complaints effectively, prioritizing client satisfaction and service excellence
- Assisted in business development efforts by reaching out to potential customers and following up on leads
Sales and Customer Service Associate
Jersey Pickles
11.2016 - Current
- Manage sales at farmers markets across New Jersey and Pennsylvania, handling booth setup, transactions, product sampling, and customer engagement
- Assist in wholesale order management, ensuring timely deliveries to supermarkets and maintaining strong relationships with vendors and suppliers
- Provide customer service through phone and email, resolving inquiries and ensuring customer satisfaction
- Oversee email marketing campaigns using Klaviyo, creating newsletters, promotional content, and product updates to drive engagement and sales
- Train and mentor new employees, educating them on booth operations, customer interactions, and transaction management
- Played a pivotal role in expanding sales channels from local markets to supermarkets and online platforms, including Amazon and Shopify
- Established long-term customer relationships, resulting in repeat business and referrals
- Improved email campaign performance, leading to higher engagement and increased revenue
- Developed and implemented training programs for new employees, fostering a knowledgeable and customer-focused team
Education
Associate's Degree - Criminal Justice
Bergen Community College
Paramus, NJ05.2022
High School Diploma - undefined
Teaneck High School
Teaneck, NJ07.2019
Skills
- Customer Service & Relationship Management
- Sales & Product Knowledge
- Wholesale & Inventory Management
- Email Marketing (Klaviyo)
- QuickBooks & Financial Recordkeeping
- Team Leadership & Training
- Scheduling & Business Operations
- Problem-Solving & Conflict Resolution
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Customer Service & Administrative Support
Aaron Landscaping LTD (Family Business)
06.2017 - Current
Sales and Customer Service Associate
Jersey Pickles
11.2016 - Current
High School Diploma - undefined
Teaneck High School
Associate's Degree - Criminal Justice
Bergen Community College
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