David Martinez-Villada
Conroe,TX
Summary
Experienced Store Lead with proven ability to manage daily operations and lead team members. Skilled in inventory management, customer service, and sales strategies. Demonstrates strong organizational skills and ability to achieve store goals. Successfully contributed to business growth and increased customer satisfaction in previous roles. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Store Lead
Walmart
The Woodlands, TX
08.2022 - Current
- Monitored store performance metrics, such as sales, profitability, and customer satisfaction.
- Ensured compliance with company policies and procedures.
- Provided exceptional customer service to all customers.
- Developed strategies to increase sales and improve efficiency of store processes.
- Organized promotional displays and merchandise shelves according to company standards.
- Supervised team members on their assigned tasks throughout the day.
- Performed daily audits of the store's physical condition, cleanliness, product placement, pricing accuracy.
- Analyzed sales data to identify trends in order to optimize stock levels accordingly.
- Addressed any employee issues or concerns in a timely manner.
- Implemented strategies to reduce shrinkage rates within the store.
- Managed staff scheduling for optimal coverage during peak hours.
- Worked closely with vendors to ensure quality products were delivered on time.
- Analyzed sales data to identify trends and adjust stocking levels accordingly.
- Increased sales by optimizing in-store promotional strategies.
- Maintained clean and organized facility to prevent accidents, damages and lost items.
- Recruited, trained and managed a team of 20+ employees.
Food & Consumables Coach
Walmart
Spring, TX
10.2020 - 08.2022
- Provided guidance to participants in order to help them develop their skills and achieve desired goals.
- Collaborated with other departments to coordinate promotional activities and events in-store.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Developed and maintained store policies and procedures.
- Monitored store performance metrics, including sales, profitability and customer service ratings.
- Supervised daily operations of the retail store, including staff scheduling, inventory management and customer service.
- Performed regular audits to ensure compliance with company standards.
- Recruited, trained and managed a team of 20+ employees.
- Analyzed financial data to identify areas of improvement or cost savings opportunities.
- Coordinated stock replenishment processes as needed based on sales trends.
- Organized merchandise displays according to seasonal promotions or special events.
- Worked closely with vendors to negotiate contracts for goods or services.
- Managed daily operations by completing purchasing, inventory control, merchandising and product distribution tasks.
Fresh ASM
Walmart
Tomball, TX
06.2019 - 04.2020
- Developed and implemented food safety protocols to ensure compliance with health regulations.
- Maintained accurate records of inventory, ordering, and sales activity.
- Managed daily operations of the fresh food department, including staffing and scheduling.
- Ensured products were rotated properly to maintain optimal freshness and quality.
- Assisted in developing promotional strategies for increasing sales of fresh foods items.
- Monitored product prices to stay competitive while maximizing profits margins.
- Created weekly reports outlining sales performance, trends, and opportunities for improvement.
- Established relationships with vendors to secure best possible pricing for fresh food items.
- Evaluated employee performance regularly and provided feedback as necessary.
- Developed and maintained store policies, procedures and operations manual.
- Evaluated employee performance on a regular basis to ensure quality standards were met.
- Ensured compliance with all safety regulations and company policies.
- Created weekly schedules for staff members according to business needs.
- Reviewed financial statements including profit and loss reports.
- Recruited, trained and managed a team of 20+ employees.
Hardlines ASM
Walmart
Spring, TX
08.2018 - 06.2019
- Developed and implemented strategies to improve customer service experience.
- Conducted reviews of store operations, identified areas for improvement and developed action plans to increase efficiency.
- Provided direction to staff on daily tasks, goals and objectives.
- Resolved customer complaints in a professional manner while ensuring customer satisfaction.
- Monitored inventory levels and ordered products as needed.
- Analyzed sales reports to determine profitability of product lines.
- Managed the hiring process by screening applicants, conducting interviews and making recommendations for hire.
- Reviewed employee performance regularly through feedback sessions.
- Performed administrative duties such as scheduling shifts, payroll processing.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Developed strategies to maximize sales and profitability.
- Established customer service standards and monitored staff compliance.
- Resolved customer complaints in a timely manner.
- Analyzed financial data to identify areas of improvement.
- Recruited, trained and managed a team of 20+ employees.
Education
High School Diploma -
The Woodlands College Park
The Woodlands, TX05-2012
Some College (No Degree) -
Lonestar
The Woodlands, TXSkills
- Budgeting and financial management
- Staff Training and Development
- Loss prevention strategies
- Goal Setting and Achievement
- Store operations
- Employee engagement
- Sales floor oversight
- Multitasking and Organization
- Store Merchandising
- Team Development
- Team Leadership
- Friendly and Positive
- Retail Merchandise Quality Standards
- Partnership Building
- Strategic thinker
- Flexible Schedule
- Culture development
- Verbal and written communication
- FLUENT In Spanish
- Customer Engagement
Certification
- Texas Manager Food Safety Certificate
Languages
Spanish
Professional
Timeline
Store Lead
Walmart
08.2022 - Current
Food & Consumables Coach
Walmart
10.2020 - 08.2022
Fresh ASM
Walmart
06.2019 - 04.2020
Hardlines ASM
Walmart
08.2018 - 06.2019
High School Diploma -
The Woodlands College Park
Some College (No Degree) -
Lonestar
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