David Martinez
Phoenix,AZ
Summary
Energetic Lead Sales Associate models passion for brand, customer and product to meet and exceed individual and team goals. Collaborates with team, building strong relationships to maximize customer loyalty. Protects company assets with policy awareness and loss prevention procedures. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
Work History
Lead Sales Associate
The Home Depot Inc
Phoenix, AZ
10.2021 - Current
- Assisted with the training of new sales associates.
- Provided customer service to ensure satisfaction.
- Supervised a team of sales associates on daily tasks and operations.
- Maintained neatness and cleanliness throughout the store environment.
- Promoted positive culture of teamwork and inclusion, increasing employee morale.
- Greeted customers and provided product information.
- Developed strategies to increase sales and promote new products.
- Identified opportunities for process improvement and recommended changes as needed.
- Replenished and arranged items to maintain appearance.
- Resolved customer complaints in a timely manner while maintaining company standards of quality and service.
- Provided leadership and direction to motivate department associates.
Associate
Little Caesars Pizza
Phoenix, AZ
03.2020 - 08.2021
- Built and maintained relationships with peers and upper management to drive team success.
- Handled incoming calls from customers regarding orders or other inquiries.
- Followed cleaning and sanitation guidelines to meet health and OSHA requirements.
- Leveraged janitorial equipment, rolling racks and ladders to perform merchandising and cleaning tasks.
Cashier
Taco Bell
Phoenix, AZ
11.2018 - 01.2020
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Helped customers find specific products, answered questions, and offered product advice.
- Performed other duties as assigned by management.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Trained new team members in cash register operation, stock procedures, and customer services.
Education
High School Diploma -
Alhambra High School
Phoenix, AZ05-2019
Skills
- POS System Operation
- Relationship Building
- Inventory Control
- Sales Strategy
- Customer Service
- Retail Store Operations
- Teamwork and Collaboration
- Mentoring and Training
- Persistent and Resilient
- Goal-Oriented
References
References available upon request
- Chris Pinnet (623-694-2908)
- Jose Romero (602-318-7888)
- Jose Tejeda (480-469-7459)
Timeline
Lead Sales Associate
The Home Depot Inc
10.2021 - Current
Associate
Little Caesars Pizza
03.2020 - 08.2021
Cashier
Taco Bell
11.2018 - 01.2020
High School Diploma -
Alhambra High School