Gisela Hernandez Dominguez

Sun City,AZ

Summary

Dynamic Youth Care Worker with proven expertise at Southwest Key Program, adept at implementing behavior management strategies and fostering resilience in at-risk youth. Skilled in crisis intervention and resource coordination, I excel in creating supportive environments that promote emotional growth and academic success. Recognized for strong problem-solving abilities and multicultural sensitivity.

Overview

years of professional experience

Work History

Youth Care Worker

Southwest Key Program

Mesa, Arizona

07.2018 - Current

Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Provided support and guidance to colleagues to maintain a collaborative work environment.
Worked effectively in team environments to make the workplace more productive.
Managed inventory and supplies to ensure materials were available when needed.
Implemented individualized care plans to support emotional and behavioral growth.
Facilitated daily living skills workshops for youth in care.
Assisted in developing and implementing behavior management strategies with youth in care.
Encouraged positive behaviors through role modeling, mentorship, and reward systems.
Interviewed clients individually and in groups to assess situations, capabilities and problems.
Provided crisis intervention services, including de-escalation techniques to ensure safety for all involved.
Documented child progress, reporting extreme changes in behavior.
Supported youths in the transition process from care to independent living or family reunification.
Monitored and reported on the maintenance and safety of facility to ensure a secure environment.
Attended hearings with victims to provide emotional support.
Coordinated with external agencies to facilitate access to community resources for youth.
Supported and encouraged academic performance to help youth achieve educational goals.
Managed medication distribution under the guidance of healthcare professionals.
Engaged in continuous professional development to stay informed on best care practices.
Monitored activities and maintained safe living and learning environment for youth to thrive.
Maintained confidentiality through stringent handling of charts and data.
Identified appropriate community resources and provided referrals for services.
Informed victims about legal processes and timelines.
Trained new employees on policies and procedures related to providing quality services.
Worked with care team to assess client needs and discuss collaborative treatment efforts.
Utilized community resources to provide additional support for youth receiving services.
Supported individuals by facilitating weekly group sessions.
Provided crisis intervention and support during emotional or behavioral incidents.
Organized and led recreational and educational outings to promote social skills development.
Established and maintained environment, encouraging teamwork, collaboration and ethical behavior.
Facilitated group activities that promote socialization skills among youth in care.
Maintained accurate records of daily activities, progress notes, and incident reports.
Interfaced with local court system, attending court proceedings and working directly with attorneys.
Assisted individuals with daily living skills such as hygiene, budgeting, grocery shopping .
Transported youth to appointments or recreational activities as needed.
Utilized vehicles to transport youth to and from school, appointments and outings.
Maintained cleanliness of youth facilities and rooms.
Participated in team meetings to discuss progress and challenges of youths in care.
Ensured compliance with state regulations pertaining to child welfare services delivery.
Oversaw daily routines of youth in placement and delivered services related to basic human needs.
Participated in meetings with other staff members to discuss client progress, treatment plans, and goals.
Assisted youths in developing personal goals and plans for future independence.
Collaborated with state agencies and benefits coordinators to develop individualized plans for each case.
Developed and implemented individualized plans to meet the needs of youth in care.
Worked with community resources to engage youth in pro-social activities and help families access services.
Supervised youth recreational activities and facilitated workshops surrounding self-development, education and employment.
Created a safe environment by enforcing rules while using therapeutic approaches when necessary.
Facilitated life skills training sessions, including financial literacy and job readiness.
Participated in ongoing training to maintain license and enhance knowledge of relevant mental health topics.
Maintained detailed records of youths' progress, incidents, and daily activities.
Monitored the physical environment to ensure safety of clients and staff.
Supervised volunteer personnel, delivering in-depth training and mentoring.
Fostered a supportive and trusting relationship with youths to encourage open communication.
Mentored and supported young people through collaborative activities and social programs.
Developed and implemented behavioral management strategies to promote positive outcomes.
Investigated reports or indications of abuse, neglect or exploitation of at-risk adults, adolescents and children.
Used job-related software to compose or prepare correspondence, case notes and technical reports
Conducted conflict resolution sessions among youths to foster a positive living situation.
Observed and participated in mediation and planning conferences with youth and families to foster program success.
Provided crisis intervention services during times of distress or emergency situations.
Advocated for victims during difficult situations by filing police reports and connecting to needed services.
Conducted assessments of clients' needs upon intake into program.
Counseled individuals on personal issues or concerns related to their home life or school situation.
Established behavioral modification goals and assessed progress toward goals.
Collaborated with families, schools, mental health providers, probation officers and other stakeholders regarding youth's progress and wellbeing.
Encouraged completion of daily chores and personal hygiene practices.
Reported incidents that negatively affected child safety.
Supervised daily activities and ensured a safe environment for all youth.
Collaborated with mental health professionals to address specific needs of youths.
Built trust and rapport with victims of violent crimes by remaining calm and compassionate in variety of situations.
Conducted group sessions on topics such as substance abuse prevention and healthy relationships.
Assisted with homework and provided tutoring to support educational goals.
Recognized by management for providing exceptional customer service.
Managed time effectively to ensure tasks were completed on schedule and deadlines were met.

Housekeeper

Courtyard by Marriott

Tempe, Arizona

11.2017 - 06.2018

Vacuumed rugs and carpeted areas, lobbies and cordors.
Removed wastepaper and other trash from the premises to designated crea.
Changed bea linens and colected soiled linens for cleaning.
Disinfected and mopped bathrooms to keep them sanitary and clean.
Verified thor alistorage areas and cons were Ceon and orgonized.
Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
Maintained a clean linen closet by folding sheets neatly on shelves.
Replaced sheets and pillowcases daily and used hospitality corners on beds to provide comfort for guests.
Waxed and polished wood furnishings to restore faded appearance.
Supplied extra towels and toiletries when requested to optimize guest comfort.
Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
Employed deep-cleaning techniques for areas in need of additional sanitation.
Monitored cleanliness of lobby, swimming pool and other common areas.
Sorted and counted linens and organized in storage areas.
Observed proper use of chemicals when cleaning various surfaces.
Inspected furniture for damage or stains in between guest stays.
Prepared rooms for meetings and arranged decorations, media equipment and furniture for social or business functions.
Reported any maintenance issues or damage to supervisors immediately.
Reported damage or theft of hotel property to management.
Adhered to daily cleaning schedules and updated as needed based on demand.
Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
Emptied wastebaskets and disposed of soiled linens in guest rooms to reduce spread of germs and enhance freshness.
Requested maintenance orders to fix non-working equipment and address room damage.
Assisted in laundry services including washing, drying, and folding linens.
Disinfected telephones, light switches and other frequently touched objects.
Laundered sheets and removed stains to restore linens to pristine condition.
Ensured that all health standards were met during cleaning operations.
Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
Maintained clean floors throughout property by sweeping, scrubbing and waxing.
Delivered requested items such as extra pillows or blankets to guest rooms.
Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow.
Sanitized and cleaned sinks, mirrors, toilets and showers.
Provided information about hotel services upon request from guests.
Maintained well-stocked and well-organized service carts to support efficient and timely cleaning services.
Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
Replenished supplies such as drinking glasses and coffee cups in guest rooms.
Stocked amenities such as soap, shampoo and toilet paper in guest rooms.
Dusted and polished fixtures and cabinet hardware to maintain sparkling appearance.
Cleaned rugs and upholstery using vacuums and fabric shampoo when necessary.
Maintained and organized cleaning supplies stock.
Cleaned building floors by sweeping, mopping and scrubbing.
Communicated with maintenance team on damages to repair.
Scrubbed kitchen appliances, countertops and fixtures.
Used cleaning chemicals following proper guidelines.
Delivered ironing boards, baby cribs and rollaway beds to guests' rooms.
Inspected guest rooms after cleaning to ensure they were presentable.
Used appropriate personal protective equipment and supplies when handling hazardous waste or chemicals.
Emptied trash receptacles throughout the property.
Changed bed linens and towels, tidied up rooms.
Reported maintenance concerns or repairs to appropriate supervisor for prompt remediation.
Sanitized all areas of the hotel lobby and public restrooms.
Returned rooms to occupant-ready status to satisfy future guests.
Swept and damp-mopped private stairways and hallways.
Followed safety procedures when handling hazardous materials.
Checked inventory for required supplies and made lists for needed cleaning products.
Organized closets with hangers for guests' clothing items.
Vacuumed floors and dusted furniture to maintain organized, professional appearance.
Responded to requests from guests regarding housekeeping needs.
Cleaned bathrooms, including toilets, tubs, showers and sinks.
Interacted pleasantly with clients and guests when performing daily duties.
Communicated with customers about requests for additional supplies or cleaning services.
Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
Assisted with customer requests and answered questions to improve satisfaction.
Contributed innovative ideas and solutions to enhance team performance and outcomes.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Identified needs of customers promptly and efficiently.
Collaborated closely with team members to achieve project objectives and meet deadlines.
Updated and maintained databases with current information.
Exceeded customer satisfaction by finding creative solutions to problems.
Operated equipment and machinery according to safety guidelines.
Recognized by management for providing exceptional customer service.
Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
Provided support and guidance to colleagues to maintain a collaborative work environment.
Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
Maintained updated knowledge through continuing education and advanced training.
Conducted testing of software and systems to ensure quality and reliability.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Operated a variety of machinery and tools safely and efficiently.
Managed household errands and other essential duties.
Prioritized and organized tasks to efficiently accomplish service goals.

Housekeeper

Westin Hotel

Las Vegas, Nevada

05.2017 - 11.2017

Vacuumed rugs and carpeted areas, lobbies and condors.
Removed wastepaper and other trash from the premises to designated area.
Changed sed linens and collected soiled
Tinens for cleaning.
Disinfected and moosed bathrooms to keep them sanitary and ceon.
Vertied that all storage areas and corts were clean and organized.
Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
Maintained a clean linen closet by folding sheets neatly on shelves.
Replaced sheets and pillowcases daily and used hospitality corners on beds to provide comfort for guests.
Waxed and polished wood furnishings to restore faded appearance.
Supplied extra towels and toiletries when requested to optimize guest comfort.
Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
Employed deep-cleaning techniques for areas in need of additional sanitation.
Monitored cleanliness of lobby, swimming pool and other common areas.
Sorted and counted linens and organized in storage areas.
Observed proper use of chemicals when cleaning various surfaces.
Inspected furniture for damage or stains in between guest stays.
Prepared rooms for meetings and arranged decorations, media equipment and furniture for social or business functions.
Reported any maintenance issues or damage to supervisors immediately.
Reported damage or theft of hotel property to management.
Adhered to daily cleaning schedules and updated as needed based on demand.
Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
Emptied wastebaskets and disposed of soiled linens in guest rooms to reduce spread of germs and enhance freshness.
Requested maintenance orders to fix non-working equipment and address room damage.
Assisted in laundry services including washing, drying, and folding linens.
Disinfected telephones, light switches and other frequently touched objects.
Laundered sheets and removed stains to restore linens to pristine condition.
Ensured that all health standards were met during cleaning operations.
Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
Maintained clean floors throughout property by sweeping, scrubbing and waxing.
Delivered requested items such as extra pillows or blankets to guest rooms.
Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow.
Sanitized and cleaned sinks, mirrors, toilets and showers.
Provided information about hotel services upon request from guests.
Maintained well-stocked and well-organized service carts to support efficient and timely cleaning services.
Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
Replenished supplies such as drinking glasses and coffee cups in guest rooms.
Stocked amenities such as soap, shampoo and toilet paper in guest rooms.
Dusted and polished fixtures and cabinet hardware to maintain sparkling appearance.
Cleaned rugs and upholstery using vacuums and fabric shampoo when necessary.
Maintained and organized cleaning supplies stock.
Cleaned building floors by sweeping, mopping and scrubbing.
Communicated with maintenance team on damages to repair.
Scrubbed kitchen appliances, countertops and fixtures.
Used cleaning chemicals following proper guidelines.
Delivered ironing boards, baby cribs and rollaway beds to guests' rooms.
Inspected guest rooms after cleaning to ensure they were presentable.
Used appropriate personal protective equipment and supplies when handling hazardous waste or chemicals.
Emptied trash receptacles throughout the property.
Changed bed linens and towels, tidied up rooms.
Reported maintenance concerns or repairs to appropriate supervisor for prompt remediation.
Sanitized all areas of the hotel lobby and public restrooms.
Returned rooms to occupant-ready status to satisfy future guests.
Swept and damp-mopped private stairways and hallways.
Followed safety procedures when handling hazardous materials.
Checked inventory for required supplies and made lists for needed cleaning products.
Organized closets with hangers for guests' clothing items.
Vacuumed floors and dusted furniture to maintain organized, professional appearance.
Responded to requests from guests regarding housekeeping needs.
Cleaned bathrooms, including toilets, tubs, showers and sinks.
Interacted pleasantly with clients and guests when performing daily duties.
Communicated with customers about requests for additional supplies or cleaning services.
Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
Assisted with customer requests and answered questions to improve satisfaction.
Contributed innovative ideas and solutions to enhance team performance and outcomes.
Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Identified needs of customers promptly and efficiently.
Collaborated closely with team members to achieve project objectives and meet deadlines.
Updated and maintained databases with current information.
Exceeded customer satisfaction by finding creative solutions to problems.
Operated equipment and machinery according to safety guidelines.
Recognized by management for providing exceptional customer service.
Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
Provided support and guidance to colleagues to maintain a collaborative work environment.
Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
Maintained updated knowledge through continuing education and advanced training.
Conducted testing of software and systems to ensure quality and reliability.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Operated a variety of machinery and tools safely and efficiently.
Managed household errands and other essential duties.
Prioritized and organized tasks to efficiently accomplish service goals.

Education

Bachelor of Accounting - Accounting And Finance

Polytechnic Institute "Raul Cepero Bonilla"

Cuba

07-2001

Agronomy Degree - Agronomy And Crop Science

Universidad De Matanzas

Cuba

07-1990

Skills

Shelter arrangements
Group and individual sessions
Self-care techniques
Warning signs identification
Educational support
Positive reinforcement
Mental health support
Multicultural sensitivity
Policy development
Behavior management
Records management
Child development
Substance abuse awareness
Youth supervision
Youth interviewing
Adolescent counseling

Boundaries establishment
Records maintenance
Academic observation
Recreational activities
Resource coordination
Mandated reporting
Life skills teaching
Youth intake
Abuse identification
Facility patrolling
Rapport development
Plan of action development
Creative expression
Life skills instruction
Resilience building

Timeline

Youth Care Worker

Southwest Key Program

07.2018 - Current

Housekeeper

Courtyard by Marriott

11.2017 - 06.2018

Housekeeper

Westin Hotel

05.2017 - 11.2017

Bachelor of Accounting - Accounting And Finance

Polytechnic Institute "Raul Cepero Bonilla"

Agronomy Degree - Agronomy And Crop Science

Universidad De Matanzas