David Martinez, Jr
Henderson,NV
Summary
A seasoned Store Manager and employee with a proven track record at Na Hoku, Inc, I excel in surpassing sales quotas and leading teams to top performance rankings. Skilled in inventory control and customer service, my leadership has consistently driven stores to first-place finishes in sales achievements, showcasing my ability to effectively manage. Setting and achieving goals are what motivates me to pursue success in reaching them constantly and consistently.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Sales Associate
Na Hoku, Inc
Lahaina And Las Vegas, HI And NV
06.2009 - Current
- Assistant Manager and Store Manager for Na Hoku and Pearl Factory store on the Norwegian Cruise Line's Pride of America flagship from June 2011 to August 2012: 2 contracts.
- Store Manager for two Pearl Factory Jewelry store locations, Whalers Village, Maui, Hawaii, from September 2013 to August 2023.
- Store Manager for Na Hoku Jewelry store location at Fashion Show Mall, Las Vegas, from October 2023 to September 2024.
- Multiple first-place stores in the top store's percentage to quota out of 35 stores.
- Placed in multiple top 10 salesperson rankings out of 300+ employees and 50 different stores.
- Exceeded store's sales quota every month.
- Ensure not to exceed the store's budget, and that resources are used efficiently and effectively.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Produced consistent revenue, reaching the daily sales goal and the monthly store goals.
- Maintain the security and safekeeping of approximately $1 million worth of jewelry in lock cases and safes.
- Supervised cashiers in processing credit, debit and cash payments to streamline sales.
- Answered customer questions and addressed problems and complaints in person and via phone.
- Assisted in continuous development of effective store associates to achieve desired sales and results.
- Developed strategies for increasing sales and profitability by training associates to properly and effectively close sales, assist associates with any difficulties with customers, and to close sales.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Used excellent verbal skills to engage customers in conversation and effectively determine their needs, ultimately making a purchase.
- Formed and sustained strategic relationships with clients.
- Oversaw coaching and guidance of store employees to foster advancement in work operations.
- Maintained accurate records of all transactions, stock levels and employee performance metrics.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
- Managed scheduling shifts, assigning tasks, and ensuring the store isn't short-staffed.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Ensure the store's monthly inventory is always full, and not short.
- Conducted daily counts in inventory to ensure that there were zero discrepancies.
- Handled merchandising presentation, showcasing, and built visually appealing displays and signs to encourage customers to buy specific products.
- Managed daily banking activities such as deposits and withdrawals.
- Ensured compliance with safety regulations and company policies.
- Recruited, trained and supervised new employees.
- Delivered excellent customer service and adhered to standard practices to maximize sales.
Education
High School Diploma -
Lahainaluna High
Lahaina, HI05-2005
Some College (No Degree) - Audio Engineering
Mt. San Jacinto College
San Jacinto, CASkills
- Calm under pressure
- Organization and time management
- Basic math
- Friendly, positive attitude
- Store operations oversight
- Hourly shift management
- Staff management
- Product merchandising
- Store operations
- Delegating work
- Retail sales techniques
- Bank and safe deposits
- Reliable
- Store opening and closing
- POS systems
- Inventory forecasting
- Verbal and written communication
- Inventory control
- Goals and performance
- Problem-solving
- Customer service
- Cash management
Affiliations
- I'm a musician, able to play Bass Guitar, Electric and Acoustic guitars, Ukulele, Drums, and multiple brass instruments like trombone, baritone, alto saxophone, trumpet. I can also sing.
- Professional and hobbyist of photography. Photographing wedding, engagements, elopements, surprise proposals, and portraits. Also street and landscape photography.
Certification
- Basic fire fighting training.
Timeline
Sales Associate
Na Hoku, Inc
06.2009 - Current
High School Diploma -
Lahainaluna High
Some College (No Degree) - Audio Engineering
Mt. San Jacinto College
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