Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Timeline
Generic

David Mase

Vancouver,WA

Summary

Seasoned Lead Hub Driving Trainer with a proven track record at O'Reilly Auto Parts, specializing in classroom oversight and interpersonal communication. Expert in creating impactful training materials and enhancing employee performance. Achieved significant improvements in training processes and productivity through innovative course development and effective mentorship. Goal-driven Trainer successful in working with both students and leadership to develop interesting and successful training programs. First-rate problem-solving, program management, and team-building abilities. Bringing many years of experience assessing training needs and conceptualizing training materials. Results-driven Trainer known for high productivity and efficient task completion. Specialize in curriculum development, employee engagement strategies, and performance improvement techniques. Excel in communication, leadership, and adaptability, ensuring successful training outcomes and enhanced team performance.

Overview

6
6
years of professional experience

Work History

Lead Hub Driving Trainer

O'Reilly Auto Parts
Vancouver, Washington
10.2024 - Current
  • Monitored, evaluated and recorded training activities or program effectiveness.
  • Provided feedback on employee performance based on observed results during training sessions.
  • Obtained and organized manuals, guides and visual materials for development and training purposes.
  • Provided constructive feedback and positive reinforcement to keep trainees motivated.
  • Recommended changes or improvements in existing training processes as needed.
  • Evaluated training materials prepared by instructors and offered actionable suggestions for improvement.
  • Resolved any issues raised by participants during the training session in a timely manner.
  • Explained goals and expectations required of trainees.
  • Trained newly hired top talent to fill key positions and maximize productivity.
  • Maintained up-to-date records of trainee progress and provided regular updates to management team.
  • Designed and developed training materials for new employees in the organization.
  • Suggested and offered specific training programs to help workers maintain or improve job skills.

Office Assistant

Roofline Supply
Lake Oswego, OR
06.2023 - 09.2023
  • Operated photocopiers and scanners, facsimile machines and personal computers.
  • Answered telephones, directed calls, and took messages.
  • Greeted visitors, determined their needs and directed them to the appropriate personnel.
  • Monitored office supply stock levels and placed timely orders for replenishment.
  • Maintained an organized filing system of paper documents and electronic files.
  • Delivered messages and ran errands.
  • Collected and entered payment data into system, maintaining complete confidentiality and accuracy.
  • Provided customer service, addressing inquiries and resolving issues promptly.
  • Greeted visitors in a professional manner and provided assistance when necessary.
  • Communicated with customers, employees and vendors to answer questions and address complaints.
  • Sorted and distributed incoming mail, dispersing to appropriate departments and personnel.

Lead Ambassador

Amazon PDX9
Troutdale, Oregon
10.2018 - 02.2022
  • Conducted product demonstrations to explain details, highlight features and show use.
  • Analyzed customer feedback data to provide actionable insights for improvement.
  • Assisted with recruitment processes by interviewing potential candidates.
  • Provided guidance, mentorship and training to new ambassadors on operational procedures and best practices.
  • Led team of ambassadors in providing excellent customer service and support to guests.
  • Set up presentation stations, managed inventory and broke down displays at end of demonstrations.
  • Resolved conflicts between customers, staff members or vendors in a professional manner.
  • Identified areas where additional resources are needed in order to improve efficiency.
  • Provided timely updates on progress towards achieving goals set out by upper management.

Education

Bachelor of Science - Business Managment

University of Phoenix
Tigard, OR
06-2014

Skills

  • Classroom oversight
  • Proficient in [software]
  • Interpersonal communication
  • New hire training
  • Online-based education
  • Student rapport
  • Public speaking
  • Course development
  • Clear verbal communication
  • Creative problem solving
  • Training material updates
  • Planning and coordination
  • Presentations and demonstrations
  • Group and individual instruction
  • Training needs analysis
  • Learning styles
  • Materials organization

Affiliations

  • Co-Founder/Owner of MASA Vending LLC
  • Basketball Color-Commentator for the TBL

Accomplishments

  • Ambassador of the Month 8/19
  • 2-Time Employee of the Month: 9/19 and 02/20

Timeline

Lead Hub Driving Trainer

O'Reilly Auto Parts
10.2024 - Current

Office Assistant

Roofline Supply
06.2023 - 09.2023

Lead Ambassador

Amazon PDX9
10.2018 - 02.2022

Bachelor of Science - Business Managment

University of Phoenix

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David Mase