DAVID MASON

Work History

Dollar Loan Center

2024.01 - Current

Oversee all store operations, including sales, customer service, and employee training
Develop and implement strategies to drive sales growth and improve customer satisfaction
Manage financial records and ensure compliance with company policies
Increased store sales by 20% within the first six months by implementing targeted sales strategies and promotional campaigns
Conducted regular employee training sessions, resulting in a 25% improvement in staff performance and productivity
Analyzed loan applications for completeness and accuracy, reducing processing errors by 15%
Identified and capitalized on new business opportunities, expanding the client base by 10%
Maintained strong client relationships, contributing to a 20% increase in repeat business.

Wells Fargo Bank, N.A

2017.02 - 2023.03

Led efforts to resolve high-level customer complaints, driving continuous improvements in processes and procedures
Managed priorities and deadlines with precision, ensuring high accuracy and integrity in all resolutions and record-keeping
Directed the resolution of complex customer complaints, resulting in a 20% improvement in customer satisfaction scores
Implemented risk mitigation strategies that reduced compliance errors by 30%, enhancing overall process reliability
Developed and introduced a comprehensive case closure checklist, increasing the operational risk review pass rate by 25%
Co-led a department-wide project to identify and address system deficiencies, resulting in a 15% increase in operational efficiency
Documented and communicated identified risks, ensuring full compliance with regulatory standards.

Wells Fargo Bank, N.A

2014.08 - 2017.02

Collaborated with management to establish and maintain best practices while navigating multiple systems to meet deadlines
Focused on identifying opportunities for increased production and performance, mentoring new hires, and ensuring adherence to sales, productivity, and quality metrics
Partnered with senior management to develop and refine best practices, resulting in a 10% increase in team efficiency and productivity
Streamlined workflow processes by integrating new software tools, reducing the average task completion time by 20%
Conducted comprehensive training sessions for new hires, leading to a 95% retention rate within the first year of employment
Developed and maintained detailed performance tracking spreadsheets, providing actionable insights that improved team productivity by 15%
Led customer feedback initiatives, collecting and analyzing data to make informed decisions that contributed to a 30% increase in positive survey responses.

US Bank

2012.06 - 2014.08

Enhanced branch performance by managing staff conflicts, evaluations, hiring processes, and payroll operations
Developed strategic budget plans and provided insights to forecast trends and recommend changes
Improved account management and client relationship building, leading to significant improvements in mortgage loans, business deposit growth, and overall branch profitability
Led a branch-wide initiative to enhance mortgage loan performance, resulting in a 17% increase in loan approvals
Fostered strong relationships with local business leaders, driving a 19% growth in business deposits through tailored service offerings and proactive account management
Implemented effective cost management strategies, reducing operational expenses by 12% and contributing to a 33% increase in branch profitability
Conducted detailed budget assessments, providing actionable recommendations that successfully aligned forecast trends with financial goals
Managed and resolved staff conflicts efficiently, improving team cohesion and productivity, reflected in higher customer satisfaction scores and employee morale.