Summary
Overview
Work History
Education
Skills
Timeline
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David Matthews

Jackson,TN

Summary

Dynamic property management professional with extensive experience as a Private Landlord at Owner-Operator, excelling in tenant relations and property maintenance. Proven track record of enhancing tenant satisfaction and retention through exceptional customer service and effective conflict resolution. Skilled in compliance monitoring and organizational efficiency, ensuring properties meet safety standards.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

11
11
years of professional experience

Work History

Private Landlord

Owner-Operator
03.2014 - Current
  • Monitored rent collections and resolved tenant disputes quickly and effectively.
  • Improved tenant satisfaction by promptly addressing maintenance requests and resolving issues efficiently.
  • Coordinated move-in/move-out processes for various units smoothly while minimizing disruptions to neighboring tenants.
  • Developed efficient systems for tracking property expenses, enabling accurate budgeting and financial reporting.
  • Ordered and monitored regular maintenance and necessary repairs on location to protect residents, belongings and building.
  • Enhanced property appearance by overseeing regular maintenance tasks, landscaping projects, and interior renovations.
  • Prepared, submitted and acted within property budget to increase profit margin.
  • Facilitated conflict resolution among tenants to maintain a positive living environment for all occupants.
  • Implemented energy-efficient upgrades throughout properties, resulting in reduced utility expenses for both tenants and management.
  • Increased tenant retention rates by consistently providing exceptional customer service and fostering a sense of community within the properties.
  • Maintained compliance with local regulations, ensuring all properties met safety standards and housing codes.
  • Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
  • Conducted regular inspections of both interior and exterior of properties for damage.
  • Communicated effectively with owners, residents, and on-site associates.
  • Delivered emergency 24-hour on-call service for tenants on building issues.
  • Kept properties in compliance with local, state, and federal regulations.
  • Handyman
  • Maintenance management
  • Troubleshooting
  • Plumbing
  • Electrical Experience
  • Drywall
  • Appliance Repair

Office Manager

Mann's Wrecker Service
11.2021 - 03.2025
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
  • Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
  • Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
  • Resolved office disputes swiftly and equitably, maintaining harmonious workplace.

Deputy Coroner

Graves County Government
11.2022 - 01.2024
  • Assisted families in understanding the circumstances surrounding a loved one''s death by providing compassionate support and clear explanations.
  • Enhanced communication with law enforcement agencies by collaborating effectively during investigations and sharing crucial findings.
  • Worked closely with other Deputy Coroners to build a cohesive team capable of efficiently handling high caseloads.
  • Assisted in the development and implementation of office policies and procedures, contributing to overall efficiency and effectiveness.
  • Ensured compliance with state laws and regulations by staying current on industry changes and adjusting practices accordingly.
  • Maintained detailed records of each case, ensuring both accuracy and promptness in reporting to relevant parties.
  • Continuously improved personal skills by seeking feedback from colleagues, supervisors, and other professionals within the field.
  • Adhered strictly to safety protocols while working with hazardous materials or infectious diseases, minimizing risks for all involved parties.

Education

Jackson State Community College
Jackson, TN
05-2011

Skills

  • Safety and security
  • Customer Service-oriented
  • Safety compliance
  • Property maintenance
  • Tenant relations
  • Property inspections
  • Maintenance
  • Grounds maintenance
  • Preventive Maintenance
  • Compliance monitoring
  • Maintenance management
  • Teamwork and collaboration
  • Organizational skills
  • Critical thinking
  • Excellent communication
  • Active listening
  • Effective communication
  • Decision-making

Timeline

Deputy Coroner

Graves County Government
11.2022 - 01.2024

Office Manager

Mann's Wrecker Service
11.2021 - 03.2025

Private Landlord

Owner-Operator
03.2014 - Current

Jackson State Community College

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David Matthews