David May
Lynchburg,VA
Summary
Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.
Overview
10
10
years of professional experience
Work History
Member Service Representative
Alignment Healthcare
11.2024 - Current
- Assisted members with correcting account, service, and system issues by educating on required forms and technical processes.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled complaints with prompt, courteous service to uphold professional reputation.
- Resubmitted claims after editing or denial to achieve financial targets and reduce outstanding debt.
- Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
- Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.
Customer Service Representative
Concentrix
07.2021 - 09.2024
- Communicated with customers via inbound and outbound calls, as well as through Emails, Chats
- Provided customer service support and resolved non-routine problems related to client's products or services
- Demonstrated strong problem-solving skills and attention to detail
- Collaborated with team members to ensure customer satisfaction
- Adapted to client requirements to deliver exceptional customer service
- Supported the technical needs of [x] clients with an average of [x] calls per day
- Trained for [x] hours of training per week on subjects such as troubleshooting, documentation, and product maintenance
- Provided performance metrics and trend reports to management, aiding in overall operations
Lead Line Cook
FAMOUS ANTHONYS
10.2020 - 10.2021
- Lead Line Cook, Trainer
- Maintained a clean and safe work environment, resulting in a [x]% reduction in complaints filed with management and a [x]% increase in crew satisfaction
- Executed company policies, procedures, and safety standards to ensure the proper cleanliness and safety of the office and equipment
- Managed the work of [x] employees, increasing crew efficiency by [x]%
- Trained new cooks on recipes, preparation methods, safety procedures and sanitation guidelines.
- Mentored and trained staff by teaching cooking skills and kitchen maintenance, improving overall quality and performance.
- Prepared food items such as meats, poultry, and fish for frying purposes.
Customer Service Representative
Startek
06.2019 - 01.2021
- Trained In Inbound And Outbound, Was Able To provided Customer Service within a wide variety ranging from Online Schools Intake, To Healthcare Contracts
- Kept accurate records of all interactions, including customer names, addresses, phone numbers, credit card information, and product sales
- Handled customer inquiries, answered questions, and resolved problems in a timely manner
- Developed and trained [x] new customer service representatives on the proper handling of customer inquiries
- Responded to customer requests for products, services, and company information.
Shift Manager
FAMOUS ANTHONYS
06.2015 - 02.2019
- Maintaining a small restaurant from a lead cook position, commanding a staff of 5-8 employees per day, handling finances, Scheduling
- Aligned departmental policies and practices with company standards to improve efficiency and customer service
- Maintained an average of [x]% on-time completion for all projects
- Recruited and hired [x] new employees
- Continually updated a leadership resume and honed skills by participating in various management trainings
Education
GED - General Studies
Adult Learning Center
Lynchburg, VA12.2007
E.C. Glass High School
Lynchburg, VA01-2007
Skills
- Effective Team Leadership
- IT Technical Support
- Telecommunication Skills
- Professional Call Handling
- Efficient Data Management
- Call center experience
- Data entry proficiency
- [Software] CRM
- MS office applications
Timeline
Member Service Representative
Alignment Healthcare
11.2024 - Current
Customer Service Representative
Concentrix
07.2021 - 09.2024
Lead Line Cook
FAMOUS ANTHONYS
10.2020 - 10.2021
Customer Service Representative
Startek
06.2019 - 01.2021
Shift Manager
FAMOUS ANTHONYS
06.2015 - 02.2019
GED - General Studies
Adult Learning Center
E.C. Glass High School
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