DAVID M. CARNELL
Scottsdale,Arizona
Summary
Accomplished Project Manager with over twelve years’ experience in the healthcare industry focusing on project management for the implementation of large electronic healthcare applications and Medicare and Medicaid quality improvement projects through all stages of the project lifecycle from inception through monitoring and closing to delivering on-time and on-budget projects that exceed customer expectations. Experience managing analytic activities associated with quality review activities, managing Medicare and Medicaid program evaluations, assessing performance measure data, and supporting public policy implementation. Experience developing and implementing software solutions for healthcare organizations. Extensive experience managing and coaching individual staff and teams to provide high quality, on-time, cost-effective project work.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Project Manager III, PMO
Lantana Consulting Group
05.2024 - Current
- Senior Project Manager in the Lantana Consulting Group PMO working on deployment of new software solutions for providers and management. Responsible for all assigned projects including: managing full project management life cycle for assigned projects; conducting project oversight; monitoring metrics and KPIs; preparing monthly cost forecasting and budgeting; communicating with and managing contractors and stakeholders; developing work plans and deliverable timelines; tracking project milestones; developing weekly progress reports; and, managing project change requests. Lantana projects follow a hybrid project management methodology.
- Budget Tools
- Use Unanet for budgeting, all PMs required to develop the following planning tools and keep them up to date:
- 1. People Grid Plan – assign hours per month, per task to staff working on the project. Regularly update staff hours to account for other projects and time off, etc.
- 2. Expense plan – used to plan revenue and costs for the project
- 3. Project cost summary reports – used to track planned and actual costs and revenue and net margin on active projects
- 4. Invoice status report
- PM’s required to review budgets on a weekly basis and keep them updated, which are feed into PowerBI to generate weekly dashboards. Once a month, dashboards are presented to company leadership to review project progress, profitability and any issues with the project budget/finances. Done or all projects. At the end of the project a debrief is done to determine how well the project performed and plan for future option years and other projects. All projects have been profitable
- Documentation Tools
- Lantana uses SharePoint and Microsoft Office Suite for most project management activities. We primarily use Excel for Planning such as Gantt charts. Also use Visio for software diagramming and data flowcharts
- AI tools: Lantana encourages the use of AI tools, and we have Microsoft CoPilot installed in our Office suite and use it for drafting project management documents. Use MS Teams for project communications and use AI Summary tool for note taking. Have a companywide AI usage policy authorize use of ChatGPT, Claude, Gemini, Copilot
- Project Manager for the Hospital Support Contract Validation Support Contract which supports the expanded CMS quality measure validation process covering three programs managed under the Validation Support Contract: Hospital Inpatient Quality Reporting (IQR), Hospital Outpatient Quality Reporting (OQR), and Hospital-Acquired Condition Reduction Program (HACRP). Lantana has also been tasked with standing up two pilot programs new to validation: Promoting Interoperability (PI) and Inpatient Psychiatric Facility Quality Reporting (IPFQR). CMS faced the pressure to reduce provider burden while maintaining rigorous validation standards and ensuring all public-facing materials were clear and accessible to providers.
- Lead end-to-end validation, reconciliation, and public reporting support for CMS quality measure validation, from data intake through publication on Care Compare.
- Manage data validation conducted by data scientists and clinical analysts ensuring the accuracy and integrity of the information submitted to the CMS quality reporting programs to include the Inpatient Quality Reporting (IQR) Program, including the electronic Clinical Quality Measure (eCQM) validation program, the Hospital Acquired Conditions Reduction Program (HACRP), and the Hospital Outpatient Quality Reporting (OQR) Program. This creates trust among both consumers and stakeholders that publicly reported data is reliable.
- Work with statisticians to provide random and targeted sampling methods through rule-based criteria to select hospitals for data validation of quality measures, and the VSC team develops and updates targeting procedures as needed, using updated regulations from Medicare rulemaking, historical data and statistical methods as needed.
- Data scientists calculate separate confidence intervals (CIs) on the agreement rate for both chart-abstracted and eCQM measure types under the IQR program. In addition, the agreement rate is calculated separately for the measures submitted under the IQR Program and HAC Reduction Program.
- Support program analyst who contribute to annual rulemaking for the validations covered under the HQR VSC contract.
- Under the VIQRC project, Lantana has supported quality measure validation since 2014. Lantana worked with its prime contractor to develop/design and implement the eCQM validation pilot. Lantana led all outreach and feedback activities interacting directly with the hospitals. Lantana worked with its prime contractor and subcontractor to design and implement the CMS IQR eCQM validation program.
- Lantana’s MIDS experience is broad and has been recognized for excellence, particularly where projects call for extensive cross-contractor communication and collaboration. Lantana has drawn on this strong foundation, a culture of continual improvement and supported CMS’s move toward greater automation and efficiency and the increased use of electronic clinical quality measures (eCQMs) and digital quality measures (dQMs).
- Delivered responsive operational support, including educational reviews of validation results, responses to provider questions, reconsiderations of provider validation results, and performs ad hoc analyses with rapid turnaround.
- Lantana has been an innovator in the use of electronic health records (EHRs) for public health and quality reporting since 2006, developing the first specifications to leverage electronic EHR data and continuing today to advance the reuse of EHR data to support automation, lower the burden on reporting sites, and increase the amount and quality of data available for measurement, assessment, and quality improvement.
- In addition to holding the Hospital Quality Improvement Initiative (HQI) contract for the past 10 years, and as the sole contractor since 2021, we support the full-cycle measure development and reporting via five Measure Instrument Development and Support (MIDS) subcontracts.
- Over the past 13 years, we have supported 17 CMS programs covering diverse care settings.
- Our partners share a history of teamwork and coordination that contribute their expertise and experience to data validation of quality reporting program measures.
- Project Manager for CMS Fast Healthcare Interoperability Resources (FHIR) Strategic Planning and Technical Standards Development project which provides strategic and FHIR standards expertise to assist CMS Health Informatics & Interoperability Group (HIIG) with the adoption of CMS interoperability and health information technology strategies (HIT) for the agency. Included supporting the following implementation guides (IGs) and applicable reference implementations (RIs):
- HL7 FHIR Consumer-Directed Payer Data Exchange (PDex) IG
- HL7 FHIR Da Vinci PDex IG (includes formulary and Plan Net)
- HL7 FHIR Da Vinci PDex US Drug Formulary IG
- HL7 FHIR Da Vinci PDex Plan Net IG
- HL7 FHIR Da Vinci Payer Coverage Decision Exchange (PCDE) IG
- HL7 FHIR DaVinci Payer Coverage Requirements Discovery (CRD) IG
- HL7 FHIR DaVinci Documentation Templates and Rules (DTR) IG
- HL7 FHIR Da Vinci Prior Authorization Support (PAS) IG
- HL7 FHIR - FHIR At Scale Taskforce (FAST) Nationwide Directory IG
- HL7 FHIR FAST Endpoint Directory IG
- HL7 FHIR FAST Attestation and Validation IG
- HL7 FHIR FAST Security IG
- HL7 FHIR FAST Identity IG
- HL7 Patient/Price Cost Transparency IG
- Provided strategic guidance to CMS to help them with their mission of advancing electronic healthcare information exchange to improve patient outcomes, reduce provider burden, and support patient access to their healthcare information.
- Use SharePoint for project documents
- Use Confluence for Implementation Guide work Reference Implementation development, project team notes, road maps, testing events
- Use Jira for Agile activities:
- Agile dashboard to track status of tasks, status overview, recent activity, priority break down, types of work, team workload, Epic progress
- Sprint timeline/planning
- Backlog
- Active sprints
- Kanban
- Sprint Ceremonies: Daily stand ups, Backlog review, Sprint Review/Demo, Sprint Planning/Sprint Kickoff
- As PM attend all Scrum ceremonies, delegate leading ceremonies to project coordinator, but take over the work if the PC is unavailable.
- Project Manager for the American Academy of Neurology (AAN) Measure Development project to convert AAN’s three existing measures from Fast Healthcare Interoperability Resources (FHIR) R4 to FHIR standard for trial use, version 6 (STU6), Quality Improvement Core (QI-Core STU6) using the Measure Authoring Development Integrated Environment (MADiE) software tool.
- Lantana converted AANs three electronic Quality Measures from Fast Healthcare Interoperability Resources (FHIR)R4 measures to FHIR standards for trial use version 6 (STU 6), Quality Improvement Core (QI-Core STU 6) using the Measure Authoring Development Integrated Environment (MADiE) software tool.
- Lead Project Management activities to include: scheduling and facilitating internal kickoff and client meetings; develop project plan and maintained schedules; managed project tasks, deliverables, and PM activities; conduced biweekly status calls w/ AAN and bi-weekly internal working calls with Lantana team
- Managed Requirements Gathering Activities to include: reviewing and discussing AAN/Environmental Working Groups (EWG) recommendations; reviewing QI-Core STU6 Implementation Guide (IG) and other IGs such as Quality Measures; using Clinical Quality Logic with FHIR; reviewing style guides for changes; reviewing values sets after AAN updates; reviewing tool changes and other relevant issues
- Managed Measure Conversion work to include: converting measure from FHIR R4 to FHIR STU6, QI-Core STU6; making metadate and logic changes in MADiE; testing and retesting MADiE; conducting Quality Assurance (QA) for draft package for delivery; and, exporting packages and tests for clinical review
- Lead Steward Review and Feedback to include: meeting with stewards to review and receive feedback; incorporate feedback changes in MADiE; test changes in MADiE; conduct QA of changes for delivery; and provide final package for steward review and final steward approval
- Project manager for the Pantheon/American Academy of Pediatrics (AAP) Dataflow Diagram project. Lantana applied its technical expertise to conduct data flow analysis and design a high-level data flow diagram to support the development of the Child Health Improvement through Longitudinal Data (CHILD) Registry. The registry was used to define performance metrics for the screening and response to the screening for autism spectrum disorder, depression, and suicidality screening and response. Lantana ensured that the data flow diagram captured the seamless flow of data from various sources.
- Lantana reviewed data use agreement templates for all CHILD Registry pilot sites. Lantana developed a high-level data flow document. Activities for this task include:
- Analyzing the data end users and ensuring the correct end users are included in the data flow diagram
- Determining the best methods for data collection and detailing those methods in the data flow diagram
- Determining the best ways to store the collected data
- Analyzing the component parts of the system and define the system functionality
- Documenting the data flow among the components
- Lantana presented the data flow documentation to the American Academy of Pediatrics (AAP) staff and grant workgroup stakeholders to elicit feedback and will revise the data flow documentation.
- Lantana performed project management tasks such as scheduling internal meetings with the project team, forecasting, risk management, resource planning and management, and providing monthly status reporting.
- Project Manager for CMS Fast Healthcare Interoperability Resources (FHIR) Strategic Planning and Technical Standards Development project which provides strategic and FHIR standards expertise to assist CMS Health Informatics & Interoperability Group (HIIG) with the adoption of CMS interoperability and health information technology strategies (HIT) for the agency. Included supporting the following implementation guides (IGs) and applicable reference implementations (RIs):
- HL7 FHIR Consumer-Directed Payer Data Exchange (PDex) IG
- HL7 FHIR Da Vinci PDex IG (includes formulary and Plan Net)
- HL7 FHIR Da Vinci PDex US Drug Formulary IG
- HL7 FHIR Da Vinci PDex Plan Net IG
- HL7 FHIR Da Vinci Payer Coverage Decision Exchange (PCDE) IG
- HL7 FHIR DaVinci Payer Coverage Requirements Discovery (CRD) IG
- HL7 FHIR DaVinci Documentation Templates and Rules (DTR) IG
- HL7 FHIR Da Vinci Prior Authorization Support (PAS) IG
- HL7 FHIR - FHIR At Scale Taskforce (FAST) Nationwide Directory IG
- HL7 FHIR FAST Endpoint Directory IG
- HL7 FHIR FAST Attestation and Validation IG
- HL7 FHIR FAST Security IG
- HL7 FHIR FAST Identity IG
- HL7 Patient/Price Cost Transparency IG
Senior Project Manager, IT PMO, Optum (Contract)
Apex Systems
11.2022 - 01.2024
- Senior Project Manager in the Optum West IT PMO working on deployment of new software solutions for providers and management. Responsible for all assigned projects including: managing full project management life cycle for assigned projects; conducting project oversight; monitoring metrics and KPIs; preparing monthly cost forecasting and budgeting; communicating with and managing contractors and stakeholders; developing work plans and deliverable timelines; tracking project milestones; developing weekly progress reports; and, managing project change requests. Optum projects follow a hybrid project management methodology.
- Project Manager for the California Medication Adherence Task Automation project which uses Optum’s internally developed PACMan Medication Adherence Quality Measures software to automate patient tracking and outreach for patient adherence to diabetes medications, statin medications, and hypertension medications measured as part of Centers for Medicare & Medicaid Services’ (CMS) Medicare Advantage and Part D Star Ratings program. The project’s goal is to improve medication adherence for these measures to raise all ratings for them to the 3-to-4-star range. The project covers patients in two Care Delivery Organizations (CDO) enrolled in two different health plans and two different pharmacy benefits management (PBM) programs.
- Manage project communications and project meetings as well as maintaining the associated communications plan and stakeholder register.
- Manage monthly project cost reporting and planning.
- Develop tools to ensure PACMan team has the necessary file formats and data dictionaries needed for ingestion of the health plan and PBM files into the PacMan solution.
- Created Project Charter and other project management tools.
- Provide project support for the associated Oregon and Washington Medication Adherence Task Automation Projects including developing project charters, project management documentation, and project communications.
- Finalized development of the Business Requirements Document with the California Team and the PACMan Team.
- Project Manager for the Capitated Provider Payment Migration project which focused on transferring the calculation of provider capitation payments for Optum Healthcare Partners from Microsoft’s Dynamics SL payment system to Athena’s IDX payment system which calculates capitation payments, generates payment information, provides paper checks, Electronic Funds Transfers (EFTs) files, and capitation reports for multiple CDOs.
- Managed project communications and project meetings.
- Project completed on time and within budget.
- Project improved: financial reporting for capitation payments; automation of capitation payments, usability and streamlining end-user workflows that increased productivity; and reduced human intervention and data entry errors.
- Project Manager for the Alignment and LA Care project which had two goals: (1) Alignment Health Plan as a Managed Health Care Entity is required to submit encounter data to CMS for services received by its members so it is properly reimbursed, and (2) LA Care requested a new Payor ID to be added to existing data feeds to identify its Dual Special Needs Plan (DSNP) population for reimbursement.
- Successfully implemented the HCP Alignment data feed required to submit encounter data to CMS for reimbursement for managed care.
- Created LA Care Payor ID for DSNP population encounter data to receive CMS reimbursement for DNSP populations.
- Project was completed on time and 40% below cost.
- Project Manager for the Edifecs Remaining NAMM Trading Partners & Efficiency Enhancement project which converted an existing CVS data ingestion process into an automated 837 ingestion process for eighteen existing health plans on NAMM’s Encounter ManagementTM platform and adding eight new health plans to the existing Edifecs system. The primary goal was to ensure timely submissions of encounter data to health plan Partners.
- Worked with subcontract Edifecs to implement the automated 837 data ingestion process, and successfully completed all required tasks.
- Quantified improvement by decommissioning manual process which reduced workflow from 4 days of processing to 20 minutes.
- Improved Medicare Risk Adjustment Factor (RAF) scores with timely submission of accurate data.
- Improved processes and tools saved $78,000 overall, with $17,000 saved for IT activities and $39,000 saved for business activities.
- Project Manager for the California Medication Adherence Task Automation project which uses Optum’s internally developed PACMan Medication Adherence Quality Measures software to automate patient tracking and outreach for patient adherence to diabetes medications, statin medications, and hypertension medications measured as part of Centers for Medicare & Medicaid Services’ (CMS) Medicare Advantage and Part D Star Ratings program. The project’s goal is to improve medication adherence for these measures to raise all ratings for them to the 3-to-4-star range. The project covers patients in two Care Delivery Organizations (CDO) enrolled in two different health plans and two different pharmacy benefits management (PBM) programs.
Project Manager, Arizona Department of Health Services (ADHS)(Contract)
BC Forward
12.2021 - 10.2022
- Project manager in ADHS’ Office of Continuous Improvement (OCI) supporting the implementation of the 2021-2025 Arizona Health Improvement Plan (AzHIP).
- Project Manager for the AzHIP’s Pandemic Recovery & Resiliency Plan coordinating a variety of state agencies, county health departments, and community partners in the implementation of the plan.
- Coordinated assessment and supported implementation of four major goals areas: strengthening public health capacity & infrastructure; rebuilding a strong system to support health; advancing health equity; and enhancing resilience in Arizona communities.
- Provided project management support to 15 Implementation Teams to include schedule management, resource management, communications management, and stakeholder management.
- Co-authored four grant waiver agreements and one Interagency Service Agreement to provide funding to participants in the Pandemic Recovery & Resiliency Plan.
- Created project management tools and reporting templates for internal and external project management use.
- Developed and implemented tools to assist internal and external partners with tracking collective impact strategies to achieve the four major goals of the plan
- Project manager in ADHS’ Office of Continuous Improvement (OCI) supporting the implementation of the 2021-2025 Arizona Health Improvement Plan (AzHIP).
Disaster Recovery Coordinator, Arizona Department of Emergency and Military Affairs (DEMA)(Contract)
BC Forward
06.2020 - 04.2021
- Supported Federal Emergency Management Agency (FEMA) disaster relief efforts responding to the COVID-19 pandemic by serving as a Disaster Recovery Coordinator assisting the Infrastructure Coordinator with the administration of DEMA and FEMA Public Assistance programs.
- Worked with State, County, and City governments and Public Non-Profit Agencies to process their applications for Public Assistance grants under the Coronavirus Aid, Relief, and Economic Security (CARES) Act.
- Managed multiple projects providing technical expertise and assistance to Public Assistance applicants with project development and submission included: reviewing applicant submitted materials, conducting follow up calls with applicants to discuss progress and roadblocks and to request additional documents and cost estimates, preparing grant applications, and submitting completed grant applications to DEMA and FEMA for approval.
- Supported Federal Emergency Management Agency (FEMA) disaster relief efforts responding to the COVID-19 pandemic by serving as a Disaster Recovery Coordinator assisting the Infrastructure Coordinator with the administration of DEMA and FEMA Public Assistance programs.
Project Manager
Health Services Advisory Group, Inc.
11.2011 - 12.2019
- Project Manager in the Data Science & Advanced Analytics (DSAA) division of Health Services Advisory Group (HSAG) a Medicare Quality Innovation Network - Quality Improvement Organization (QIN – QIO) for Medicare population in two states and Medicaid External Quality Review Organization (EQRO) for Medicaid population in a dozen states.
- Responsibilities for all assigned projects included: acting as a primary contact for Center for Medicare & Medicaid Services (CMS) contract representatives on projects; managing full project management life cycle for assigned projects; scoping projects; conducting project oversight; monitoring metrics and KPIs; preparing cost forecasting and budgeting for projects on a monthly and annual basis; communicating with prime contractors; communicating with and managing subcontractors and stakeholders; developing work plans and deliverable timelines; tracking project milestones; developing written technical reports as well as monthly and annual progress reports; and, training and supervising cross functional project teams. HSAG projects followed a waterfall project management methodology unless noted otherwise.
- Project manager for HSAG’s National Patient Safety Database (NPSD) contract with the Agency for Healthcare Research and Quality (AHRQ) Patient Safety Organization Privacy Protection Center (PSOPPC) which coordinated development of Common Formats for Event Reporting (CFER) for reporting and analysis of patient safety data.
- Managed development of website content for AHRQ website presenting NPSD data and led a three-person cross-functional team of project staff and analysts integrating data and creating interactive dashboards in Tableau.
- Managed preparation of annual AHRQ Chartbook for NPSD dashboards as well as managing preparation of AHRQ Chartbook on Patient Safety for National Healthcare Quality and Disparity Report.
- Managed development and maintenance of support documentation for CFERs, including event descriptions, specifications for patient safety aggregate reports, delineation of data elements collected for various types of events, creation of flowcharts, and documentation of technical specifications for submission and reporting of Patient Safety Event data.
- Developed and tested scenarios for developing “gold standard” reporting requirements for PSOPPC Software Certification templates to aid Patient Safety Organization’s submission of data from electronic health records into the PSOPPC data collection software.
- Project manager for CMS’ Financial Alignment Initiative (FAI) Operation Support Contact supporting implementation of State demonstration programs for dually eligible beneficiaries enrolled in both Medicare and Medicaid to test new approaches to provide high quality care while controlling costs.
- Managed three person team monitoring participation of 57 Medicare-Medicaid Plans (MMPs) in 10 states in a capitated payment model to include: planning and executing annual development and updates of core and state reporting requirements based on Healthcare Effectiveness Data and Information Set (HEDIS), Prevention Quality Indicators (PQI), and CMS quality reporting measures; analyzing quality measure data collected by MMPs to track performance in the capitated model; and managing preparation of monitoring and summary reports for these activities. Ensured revised quality measures and reports were completed on time and were error free.
- Planned, scheduled, and conducted annual reviews of the 57 MMPs’ policies and procedures regarding MMP participation and submission of data for annual Performance Measure Validation (PMV) reviews using a combination of desk reviews of submitted data and materials and follow up WebEx meetings with the MMPs.
- Wrote annual PMV review reports for MMPs which were submitted to CMS to provide analysis of whether MMPs did or did not comply with the PMV reporting requirements.
- Managed preparation of annual MMP Performance Data file compiling data for 50 quality measures examining 57 MMPs’ performance and quality of care provided to enrollees. Supervised analytic staffs’ evaluation of submitted data used to populate annual Excel-based reporting tool which was submitted to CMS and posted to the FAI website.
- Project manager for CMS’ Hospital Compare Support Contract (HCSC) for four years, which was a hybrid project using waterfall project methodology for the overall work but integrating Agile methodology into the quarterly web updates.
- Supervised analytic staffs’ validation of quality measure datasets submitted for quarterly UAT which included using SAS for validating data prior to UAT and validating datasets on the Hospital Compare website and downloadable files on data.medicare.gov after the updated website release.
- Planned and executed quarterly release User Acceptance Testing (UAT) of quality measure datasets for the Hospital Compare website for 15 quarterly releases. Planned and led team in development of testing scope, testing criteria, testing templates, and selection of test hospitals. Monitored and controlled UAT testing on Hospital Compare beta test site. Reported identified issues in website contractor’s JIRA software; corrected issues were tracked, tested, and closed by HSAG team with unresolved issues added to project backlog for future releases.
- Managed the Hospital Compare Inbox and provided technical expertise for responses to over 1200 consumer emails each year regarding the Hospital Compare website and the data it displayed, as well as collaborating with subject matter experts to respond to consumer questions. Provided excellent customer service and received positive feedback from consumers and CMS.
- Participated in CMS’ Lean Kaizen for the Hospital Quality Reporting Program which streamlined the program, implemented Agile methodology for website development, improved quality of reporting, reduced development time, and simplified quarterly updates to the Hospital Compare website.
- Project manager for the California Department of Public Health (CDPH) Skilled Nursing Facilities Quality and Accountability Program (SNF QAP) which analyzed SNF’s annual performance and awarded incentive bonuses for high quality care.
- Managed project timelines, conducted stakeholder meetings, prepared new quality measure recommendations, conducted ad hoc analyses of quality measure data, maintained a quality measure payment management tool, and prepared an annual report on 7 quality measure scores for over 1400 skilled nursing facilities participating in the SNF QAP program to determine annual incentive payments to SNFs.
- Served as a technical writer and reviewer for the monthly progress reports for the Partnership for Patients campaign’s Leading Edge Advanced Practice Topics task. Applied Six Sigma tools to analyze hospitals’ performance on PDCA experiments to improve patient safety and wrote up findings.
- Project manager for Physician Public Reporting Program contract. Responsible for overseeing project timelines and scope, preparing monthly environmental scan reports, and providing support for development of a plan to align quality and public reporting programs for physicians and other practitioners.
- Managed a cross functional team that prepared six environmental scans of 12 government and private sector quality measure public reporting projects to determine best practices, quality metrics, and reporting tools that could be applied to Medicare quality reporting websites.
- Planned and executed 35 interviews with public reporting experts from CMS and private sector healthcare reporting programs to identify best practices in public reporting.
- Managed preparation of final Expert Meetings Summative Report on overarching themes elicited during expert interviews and presented findings to CMS.
- Managed the DSAA Quality Assurance Team’s annual review of over 400 company EQRO technical reports for 15 state Medicaid programs to ensure accuracy of data and data presentation prior to submitting final deliverables to clients. Developed SharePoint submission and tracking tool to manage report reviews and produce data for tracking metrics on a monthly, quarterly, and annual basis for C-level executives to show where report accuracy needed to improve and where report accuracy had improved.
- Member of DSAA proposal response team that created responses to over two dozen RFPs and RFIs for new Medicare and Medicaid projects. Wrote technical responses that included describing how HSAG would conduct the work outlined in the request, what expertise HSAG would provide, and what past performance would be applied to the project. Also prepared staffing plans, work schedules, resource allocations, and descriptions of HSAG’s project management system and Lean methodologies for the proposals.
- Project Manager in the Data Science & Advanced Analytics (DSAA) division of Health Services Advisory Group (HSAG) a Medicare Quality Innovation Network - Quality Improvement Organization (QIN – QIO) for Medicare population in two states and Medicaid External Quality Review Organization (EQRO) for Medicaid population in a dozen states.
Education
Master of Business Administration -
W.P. Carey School of Business, Arizona State University
Tempe, AZBachelor of Science - Psychology
Arizona State University
Tempe, AZBachelor of Science - Biology
Arizona State University
Tempe, AZSkills
- Project Management Software (SharePoint, JIRA, Confluence, ServiceNow)
- Microsoft Office (Word, Excel, PowerPoint, Teams)
- Six Sigma (Minitab)
- Business modeling (Visio)
- Data Analysis
- Planning
- Process Improvement
- Personnel Management
Certification
- Project Management Professional (PMP), Project Management Institute, #3306355
- Certified Six Sigma Green Belt (CSSGB), SixSigma.US, #0020200323-27326
- Certified ScrumMaster (CSM), Scrum Alliance, #001620195
- Scrum Alliance Micro-credentials
- Scrum Essentials, September 20, 2025
- Agile Essentials, October 12, 2025
- AI for Scrum Masters, June 23, 2025
- Getting Started with AI Prompt Engineering, October 29, 2025
Timeline
Project Manager III, PMO
Lantana Consulting Group
05.2024 - Current
Senior Project Manager, IT PMO, Optum (Contract)
Apex Systems
11.2022 - 01.2024
Project Manager, Arizona Department of Health Services (ADHS)(Contract)
BC Forward
12.2021 - 10.2022
Disaster Recovery Coordinator, Arizona Department of Emergency and Military Affairs (DEMA)(Contract)
BC Forward
06.2020 - 04.2021
Project Manager
Health Services Advisory Group, Inc.
11.2011 - 12.2019
Bachelor of Science - Psychology
Arizona State University
Bachelor of Science - Biology
Arizona State University
Master of Business Administration -
W.P. Carey School of Business, Arizona State University