David McCann
Westland
Summary
Technical Customer Service Specialist with a strong track record in resolving complex issues and improving customer satisfaction at Trijicon Inc. Expertise in technical support and public speaking, facilitating effective collaboration and training initiatives. Recognized for delivering impactful presentations to leadership and building robust customer relationships.
Overview
17
17
years of professional experience
Work History
Technical Customer Service Specialist
Trijicon Inc
Wixon
04.2019 - Current
- Resolved technical questions from customers related to product selection and sales processes.
Answered email and phone inquiries efficiently and effectively.
Presented informative slideshows to upper management and executive team members.
Engaged with social media inquiries across platforms like Facebook, Instagram, and Twitter.
Partnered with product management team to address customer issues and product questions.
Contributed at trade shows such as NRA, SHOT, and SCI by assisting customers and dealers.
Advised newly appointed sales account managers on technical troubleshooting during dealer interactions.
Range Manager
Huron Valley Guns
New Hudson
10.2017 - 03.2019
- Managed daily operations of shooting range and rental counter efficiently.
Scheduled range use for law enforcement training through effective communication.
Conducted civilian firearm training, focusing on CPL and advanced defensive handgun courses.
Guided customers in choosing firearms and accessories to meet their needs.
Assistant Mechanic
Hayball Transport LLC
Livonia
03.2008 - 12.2017
- Directed operations and maintenance of gravel truck fleet, maximizing effectiveness.
Sustained thorough logs of routine upkeep and major repairs for accountability.
Realized cost savings by performing repairs internally rather than outsourcing.
Interacted with drivers to guarantee swift repair actions and minimize delays.
Performed on-road service calls to address issues promptly and maintain productivity.
Education
NVQ level 1 -
Thomas Gainsborough High School Sixth Form
Great Cornard, United Kingdom07.2001
Skills
- Customer relationship management
- Time management
- Problem-solving skills
- Public speaking
- Critical thinker
- Customer service
- Troubleshooting
- Technical support
- Product knowledge
- Presentation skills
- Team collaboration
- Data analysis
- Product repair
- Training support
- Effective communication
- Customer empathy
Timeline
Technical Customer Service Specialist
Trijicon Inc
04.2019 - Current
Range Manager
Huron Valley Guns
10.2017 - 03.2019
Assistant Mechanic
Hayball Transport LLC
03.2008 - 12.2017
NVQ level 1 -
Thomas Gainsborough High School Sixth Form
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