David McCorkle
Whitesboro,TX
Summary
Dynamic and customer-focused professional with a background in sales and customer experience, skilled in building relationships, understanding customer needs, and driving satisfaction. Experienced in engaging clients both in-person and over the phone, with a proven record of generating leads, nurturing prospects, and delivering personalized service. Proficient in CRM platforms and adept at collaborating cross-functionally to achieve sales and customer satisfaction goals. Known for strong communication, active listening, and the ability to effectively manage customer relationships, I am excited to bring my experience in customer engagement and sales strategy to a Sales Development Representative role.
Overview
5
5
years of professional experience
Work History
Customer Experience Manager
Glenn Polk Autoplex
10.2023 - Current
- Customer Satisfaction & Retention: Skilled in assessing customer needs and ensuring satisfaction, with a focus on creating a positive experience to retain clients.
- Conflict Resolution: Proficient in resolving customer issues swiftly and diplomatically, turning challenging situations into opportunities for building trust.
- Data Analysis & Reporting: Experienced in analyzing customer feedback and service data to identify trends and make recommendations for process improvements.
- Cross-Functional Collaboration: Strong collaboration skills, working with various departments to align on customer experience goals.
- Process Improvement: Demonstrated ability to identify areas for operational improvement, enhancing efficiency and service quality.
- Customer Journey Mapping: Familiar with tracking and enhancing our customer journey, identifying key touchpoints to boost engagement and satisfaction.
- Attention to Detail: Highly attentive to details, ensuring accurate information capture and follow-through on all customer interactions.
- Communication & Empathy: Exceptional communication skills combined with empathy to connect with customers, understand their concerns, and provide tailored solutions.
Sales Associate
Glenn Polk Autoplex
02.2020 - Current
- Customer Relationship Management: Proficient in managing customer interactions and data, familiar with CRM systems.
- Sales Techniques: Skilled in prospecting, qualifying leads, and developing strategies to meet and exceed sales targets.
- Lead Generation & Follow-Up: Experienced in identifying potential clients, reaching out to prospects, and following up effectively to nurture leads.
- Phone Sales & Cold Calling: Proficient in selling over the phone, skilled in engaging prospects, handling objections, and building rapport in remote conversations. Managed approximately 30 incoming calls, emails and faxes per day from customers.
- Communication & Active Listening: Strong verbal and written communication skills; adept at listening to customer needs and providing tailored solutions.
- Time Management & Organization: Proven ability to prioritize tasks, manage multiple accounts, and maintain consistent follow-up with leads.
- Product Knowledge & Persuasion: Quickly learn product details and use persuasive techniques to demonstrate value to potential clients.
- Problem Solving & Adaptability: Skilled in assessing customer issues and providing solutions; adaptable in dynamic sales environments.
- Team Collaboration: Experienced in working closely with sales and customer experience teams to support business goals and customer satisfaction.
Education
High School Diploma -
Whitesboro Highschool
Whitesboro, TX05-2017
Skills
- Proficient in crm software
- Upselling
- Contract Preparation
- Product Sales
- Customer feedback management
- Data Analytics
- Relationship Building
- Time Management
- Problem-Solving
- Retention management
- Cold-calling
- Building rapport
Timeline
Customer Experience Manager
Glenn Polk Autoplex
10.2023 - Current
Sales Associate
Glenn Polk Autoplex
02.2020 - Current
High School Diploma -
Whitesboro Highschool
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