David McCoy
Jasper,GA
Summary
Dynamic Senior Application Developer with TTEC Digital, specializing in Genesys Cloud solutions. Expert in designing RESTful APIs and enhancing system integrations. Proven team leader with strong time management skills, mentoring junior developers to achieve project success and fostering collaboration across teams. Recognized for driving impactful application development initiatives.
Overview
28
28
years of professional experience
Work History
Senior Application Developer
TTEC Digital
01.2010 - Current
- Led development of scalable applications utilizing Genesys Cloud Application Development platform.
- Designed and implemented RESTful APIs to enhance system integrations.
- Mentored junior developers, fostering skill growth and knowledge sharing.
- Collaborated with cross-functional teams to define project requirements and deliverables.
- Design and Document Dialer Systems
Independent Contractor
American Family Insurance
01.2009 - 01.2010
- Support and Develop Telephony based applications
- Genesys PureConnect Handler design and developer
- Genesys PureConnect Support
Senior Systems Engineer
Interactive Intelligence
04.2002 - 04.2008
- Led systems integration projects, enhancing operational efficiency and system performance.
- Developed and implemented automated monitoring solutions to optimize system reliability and reduce downtime.
- Mentored junior engineers, providing guidance on best practices and complex problem-solving techniques.
- Collaborated with cross-functional teams to define technical requirements and ensure project alignment with business goals.
Senior Support Engineer
McKesson
03.1998 - 03.2002
- Led troubleshooting efforts for complex technical issues, ensuring timely resolution for clients and internal teams.
- Developed and implemented support processes that increased efficiency and reduced response times across the organization.
- Mentored junior engineers, enhancing their technical skills and improving overall team performance.
- Analyzed customer feedback to identify trends and inform strategic improvements in support services.
Education
BBA - Information Systems
University of Georgia
GA03-1998
Skills
- Time management
- Team leadership
- Effective communication techniques
- Genesys Cloud Call/Email/Messenger/BOT/ Flow development
- Genesys Cloud Outbound Dialer Subject Matter Expert
- Genesys Cloud Data Action (API)
Timeline
Senior Application Developer
TTEC Digital
01.2010 - Current
Independent Contractor
American Family Insurance
01.2009 - 01.2010
Senior Systems Engineer
Interactive Intelligence
04.2002 - 04.2008
Senior Support Engineer
McKesson
03.1998 - 03.2002
BBA - Information Systems
University of Georgia