Summary
Overview
Work History
Education
Skills
Timeline
Generic

David McCrary

Edmond,OK

Summary

Dynamic leader with a proven track record at D.A.M. Services, Inc., excelling in customer relations and small business operations. Expert in staff management and development, achieving significant customer retention through effective relationship building. Demonstrated ability to enhance team performance and operational efficiency, with a keen eye for quality assurance and inventory management.

Overview

38
38
years of professional experience

Work History

Owner

D.A.M. Services, Inc.
07.1998 - Current
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Interacted well with customers to build connections and nurture relationships.
  • Trained and motivated employees to perform daily business functions.
  • Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
  • Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Assisted in recruiting, hiring and training of team members.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
  • Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
  • Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Self-motivated, with a strong sense of personal responsibility.
  • Skilled at working independently and collaboratively in a team environment.
  • Paid attention to detail while completing assignments.
  • Worked flexible hours across night, weekend, and holiday shifts.

Owner

D.A.M. Services
01.1990 - 07.1998
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.

Custodial Engineer

Oak Tree Golf and Country Club
08.1992 - 03.1995
  • Emptied trash cans and recycling bins to keep building clean and free of germs.
  • Replaced and refilled paper towel and toilet paper dispensers for users convenience.
  • Kept building spaces premises clean inside and outside.
  • Maintained a well-organized supply closet for easy access to necessary tools.
  • Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
  • Handled spills, accidents and other cleaning emergencies to maintain cleanliness standards throughout assigned shift.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Followed safety protocols and safe use of protective gear to prevent injury to self and others.
  • Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
  • Enhanced cleanliness and safety by regularly sanitizing high-touch surfaces.
  • Checked in and stocked inventory throughout facility.
  • Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
  • Collaborated with other custodial staff to complete larger projects efficiently and effectively.
  • Responded quickly to emergency situations such as spills or leaks, minimizing damage and ensuring safety.
  • Moved furniture for cleaning and set up for special events.
  • Worked well in a team setting, providing support and guidance.
  • Worked effectively in fast-paced environments.
  • Self-motivated, with a strong sense of personal responsibility.

Grounds Maintenance Supervisor

Oak Tree Golf and Country Club
06.1988 - 08.1992
  • Reviewed employee performance regularly against established goals, providing constructive feedback aimed at continuous improvement.
  • Enhanced landscape aesthetics by implementing effective grounds maintenance strategies and techniques.
  • Streamlined work processes for increased efficiency, delegating tasks to team members based on their skills and expertise.
  • Established strong working relationships with vendors, negotiating competitive pricing for materials and services required in groundskeeping activities.
  • Ensured timely completion of projects by developing and adhering to strict schedules.
  • Conducted thorough training programs for new employees on safety protocols, equipment handling, landscaping techniques, among others.
  • Instructed team members in groundskeeping practices, lawn cultivation, pruning and grounds design.
  • Delegated tasks to workers daily, taking into account personal skill levels, daily targets and necessary condition adaptations.
  • Used trimmers and chainsaws for grounds maintenance, brush clearing, and tree removal and thinning.
  • Supported construction projects by preparing grounds, removing debris, and assisting with site clean-up tasks.

Golf Course Groundskeeper

Oak Tree Golf and Country Club
06.1987 - 06.1988
  • Collaborated with other groundskeepers to maintain consistently high standards across all areas of the golf course property.
  • Supported successful golf tournaments by preparing the course for optimal playing conditions during events.
  • Completed preventive maintenance on equipment such as lawnmowers, fountains, and sprinkler systems to save money and prevent costly repairs.
  • Used trimmers and chainsaws for grounds maintenance, brush clearing, and tree removal and thinning.
  • Trimmed greenery, shrubs, and hedges to maintain uniform appearance.
  • Applied fertilizers and pesticides to outdoor areas according to safety standards.
  • Removed debris and waste from outdoor areas.
  • Cut trees and shrubs to shape and maintain landscape.

Education

No Degree -

Guthrie High School
Guthrie, OK

Skills

  • Customer relations
  • Small business operations
  • Employee motivation
  • Delegating work
  • Staff training/development
  • Employee scheduling
  • Employee relations
  • Customer retention
  • Purchasing and planning
  • Inventory tracking and management
  • Quality assurance
  • Scheduling
  • Effective leader
  • Decision-making
  • Customer service
  • Attention to detail
  • Bidding processes
  • Staff hiring
  • Staff management

Timeline

Owner

D.A.M. Services, Inc.
07.1998 - Current

Custodial Engineer

Oak Tree Golf and Country Club
08.1992 - 03.1995

Owner

D.A.M. Services
01.1990 - 07.1998

Grounds Maintenance Supervisor

Oak Tree Golf and Country Club
06.1988 - 08.1992

Golf Course Groundskeeper

Oak Tree Golf and Country Club
06.1987 - 06.1988

No Degree -

Guthrie High School

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David McCrary