David McDaniel
Philadelphia,PA
Summary
Professional manager skilled in optimizing workforce operations and enhancing productivity. Proven ability to lead teams, adapt to changing needs, and drive results through effective collaboration and strategic planning. Strong expertise in resource allocation, performance management, and conflict resolution. Known for reliability, flexibility, and focus on achieving organizational goals.
Overview
14
14
years of professional experience
Work History
Airport Workforce Manager
American Airlines
06.2022 - Current
- Conducted regular audits to ensure compliance with regulatory requirements and industry standards.
- Developed and implemented standard operating procedures (SOPs) for all operational processes.
- Developed and implemented a comprehensive risk management plan to mitigate potential operational risks.
- Managed the implementation of new technology systems, resulting in improved operational efficiency.
- Created employee development programs focused on enhancing technical skills.
- Managed scheduling processes using advanced workforce management systems to ensure optimal resource allocation.
- Developed workforce strategies to optimize staffing levels and enhance operational efficiency.
- Collaborated with cross-functional teams to align staffing needs with organizational objectives and service goals.
- Optimized staffing levels by analyzing historical data and forecasting future trends, ensuring appropriate coverage during peak hours.
- Spearheaded process improvement efforts leading to greater efficiencies in daily operations and reduced overhead costs.
- Managed large-scale projects with cross-functional teams, effectively meeting deadlines and staying within budget constraints.
Tax Examiner/Team Lead
Internal Revenue Service
12.2020 - 05.2022
- Analyzed and resolved tax processing problems using research methods beyond information submitted by the taxpayer to manually reconstruct and compile tax records in determining tax liability or refund entitlement.
- Identified, accepted and rejected claims cited by tax law and case actions.
- Adjusted current and prior year tax accounts involving complex account interrelationships or codes to override controls, retrieve data, and constructed records from frozen accounts. Calculated taxes, penalties, and interest.
- Identified gaps in internal procedures and processing methods.
- Served as technical advisor, OJT coach, classroom instructor, or reviewer, and provided technical assistance on systemic problems and inconsistencies within Internal Revenue Manual.
ECommerce Sales Manager
Philadelphia Security Products
08.2018 - 10.2020
- Manage all aspects of order processing, including order entry, invoicing, and processing drop shipment purchase orders.
- Answer high-volume incoming customer phone inquiries regarding products and order status.
- Answer high-volume customer email and chat inquiries.
- Maintain a customer database for over 15,000.
- Support sales activities, including the preparation of price quotations and quotation follow-up.
- Lead the service effort to increase End-of-Year gross sales by 15% from Q4 2018 to Q3 2020, yielding over $300,000 in additional profit.
- Support CEO processes, using real-time CRM data.
- Field business inquiries on product proposals and partnerships.
- Analyzed market trends and consumer behavior to optimize product offerings and pricing strategies.
- Developed and executed e-commerce sales strategies to enhance online visibility and customer engagement.
Department Manager
Web & General Merchandise- Barnes & Nobles College
05.2015 - 09.2016
- Key holder functionalities include opening and closing the store, as well as setting up the morning cash team and performing morning and nightly safe closeouts.
- Department Controller: manage payroll, process purchase orders, buy equipment and supplies, and process invoices.
- Trained and managed a web team of 15 to 30 personnel; created a team schedule with allotted labor hours.
- Cash responsibilities include counting down drawers, counting the safe, preparing daily and weekly deposits, and creating and filling end-of-day reports.
- Put in action procedures to ensure that 300+ online orders were completed daily, totaling 4,500 orders in 2 months, yielding $3.6 million in sales.
- Assisted customers with web inquiries, as well as in-store customer service issues.
- Worked under the GM Manager, assisting with ordering inventory, managing floor appearance, organizing planograms, and controlling back stock.
- Worked in conjunction with the textbook supervisor to ensure textbook tags were updated, managed staff, and controlled the flow of stock.
- Led team in achieving operational excellence through streamlined processes and enhanced workflow efficiency.
- Developed training programs to elevate staff performance and ensure adherence to company standards.
- Collaborated with cross-functional teams to improve customer service delivery and satisfaction rates.
- Analyzed sales data to identify trends, informing strategic decisions for product assortment and promotions.
Supervisor/ Global Cross Trainer
Shake Shack
10.2013 - 02.2015
- Key holder responsibilities: open the restaurant and prep 20+ fresh ingredients to be used during the day, and ensure that the store is ready for health inspection and fast-paced working.
- Provide exceptional hospitality to over 300 new and regular guests.
- Train 60 new employees, aged 60 and older, on multiple stations, health codes, safety procedures, and company culture.
- Successfully aided the opening of a location in Russia, New York City, and Las Vegas by training a total of 200+ new employees, setting up restaurants for service under different health laws, and building codes.
- Supervised daily operations to ensure high-quality service and product consistency.
- Enforced health and safety regulations, maintaining a clean and safe work environment for all employees.
Administrative Assistant
GlaxoSmithKline
06.2011 - 06.2013
- Operated the company-wide supply room, containing over 10,000 office supplies, and maintained a self-created ordering system to cater to 2,000 employees.
- Managed expenses, constructed detailed expense reports, including invoices and expense auditing.
- Developed and maintained filing systems, ensuring accessibility of critical documents for team members.
- Typed meeting agendas and notes are to be cataloged for project manager use.
- Oversaw the completion and organization of compliance risk reports for departments under investigation.
- Managed executive calendars, scheduling meetings and coordinating travel arrangements efficiently.
Education
Bachelor of Arts - Psychology
West Chester University
West Chester, PABachelor's degree - undefined
Bachelor of Arts - Microbiology
Hampton University
Hampton, VASkills
- Office operations oversight
- Professional development support
- Business development
- Supply chain management
- Database management
- Supply chain management practices
- Strategic goal setting
- Managerial problem solving
- Staff supervision
- Warehouse staffing
- Employee offboarding
Timeline
Airport Workforce Manager
American Airlines
06.2022 - Current
Tax Examiner/Team Lead
Internal Revenue Service
12.2020 - 05.2022
ECommerce Sales Manager
Philadelphia Security Products
08.2018 - 10.2020
Department Manager
Web & General Merchandise- Barnes & Nobles College
05.2015 - 09.2016
Supervisor/ Global Cross Trainer
Shake Shack
10.2013 - 02.2015
Administrative Assistant
GlaxoSmithKline
06.2011 - 06.2013
Bachelor of Arts - Psychology
West Chester University
Bachelor's degree - undefined
Bachelor of Arts - Microbiology
Hampton University