David McDonald
Orlando,FL
Summary
Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Overview
12
12
years of professional experience
Work History
General Manager
V Group Concepts
Orlando , FL
09.2016 - Current
- Developed and implemented operational policies and procedures to improve efficiency.
- Oversaw daily operations of multiple departments, ensuring compliance with established protocols.
- Provided strategic direction to staff members in order to maximize productivity.
- Reviewed reports on operational performance metrics and identified areas of improvement.
- Managed training programs for new employees, including orientation and onboarding activities.
- Conducted regular meetings with department heads to review progress against goals and objectives.
- Implemented strategies for improving customer experience through enhanced product offerings or improved service delivery.
- Recruited, hired and trained crew members on application of projects, customer relations and customer service.
- Managed scheduling, training and inventory control.
- Addressed customer concerns with suitable solutions.
- Delegated work to staff, setting priorities and goals.
Restaurant Shift Manager
Dune Dog Cafe
Jupiter, FL
07.2011 - 08.2016
- Assigned tasks to staff members and monitored their performance.
- Ensured all safety and sanitation regulations were followed in the restaurant.
- Trained new employees on proper customer service techniques and food handling protocols.
- Maintained inventory of supplies and equipment, ordering as necessary.
- Ensured compliance with food safety objectives and quality control standards throughout shift operations.
- Organized daily activities, delegated duties to employees, handled employee concerns or issues, and addressed disciplinary matters when necessary.
- Managed payroll processing for hourly team members within the department.
- Handled closing procedures including counting money in drawers at end of shift.
- Promoted safe working conditions by monitoring safety procedures and equipment.
Education
High School Diploma -
South Fork High School
Stuart, FL06.2011
Some College (No Degree) -
Concordia University Wisconsin
Mequon, WISome College (No Degree) -
Seminole State College of Florida
Sanford, FLSkills
- Recruitment
- Operations Management
- Risk Mitigation
- Business Development
- Advertising and Marketing
- Strategic Planning
- Staff Training
- Time Management
- Team Leadership
- Project Management
- Branding
- Recruiting and Hiring
- Sales
- Profit and Loss Accountability
- Project Planning
- Team Player
Timeline
General Manager
V Group Concepts
09.2016 - Current
Restaurant Shift Manager
Dune Dog Cafe
07.2011 - 08.2016
High School Diploma -
South Fork High School
Some College (No Degree) -
Concordia University Wisconsin
Some College (No Degree) -
Seminole State College of Florida
Similar Profiles
Nicholas MinorNicholas Minor
Director of Operations at V GROUP ConceptsDirector of Operations at V GROUP Concepts
Corey BlackCorey Black
Wait Staff Member at Darden Restaurant GroupWait Staff Member at Darden Restaurant Group
Maria GranadosMaria Granados
Front and Back Office Lead Medical Assistant at Modern Concepts Medical GroupFront and Back Office Lead Medical Assistant at Modern Concepts Medical Group
Isaiah RenaudIsaiah Renaud
Sales Expert at T-MobileSales Expert at T-Mobile
Alina AlmonteAlina Almonte
Sales Associate at Marc JacobsSales Associate at Marc Jacobs