Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

David M Cdonough

Nashville,TN
David M Cdonough

Summary

Exemplary Team Leader with 22 years of team building experience in corporate environments. Assessed strengths and weaknesses and actively mentored team members to reach goals. Assigned tasks according to members' strengths, often pairing complementary members together, achieving stronger teams by project end. Bartending with 22 years of building strength through team inclusiveness. Created positive team culture where members can share without fear of retribution resulting in more creative problem-solving. Encouraged idea sharing, meeting deadlines and open sharing of ideas. Talented and high-energy consistently meets critical business needs with organized, transparent and skilled approach. Knowledgeable about operations, industry best practices and customer needs. Effectively coordinates teams, resources and paperwork to quickly accomplish challenging goals. Performance-oriented and responsive with solid record of The industry accomplishment over 22 year career. Effortlessly stay on top of day-to-day needs and special projects by leveraging top-notch leadership, problem-solving and project management abilities. Specialize in Hospitality. Hardworking and reliable focused on going above and beyond to support team and serve customers. Trained and offering top-notch abilities. Motivated to continue to learn and grow as a professional. Hardworking focused on completing work quickly to consistently exceed targets. Reliable team member accustomed to taking on challenging tasks. Dedicated to business success. Dependable industry worker equipped for fast-paced work and changing daily needs. Serves customers effectively with attention to detail and hardworking approach. Seeks out opportunities to go beyond basics, improve processes, and increase customer satisfaction. Skilled team player with strong background in most environments. Works well independently to handle assignments and always ready to go beyond basics assignments. Quick learner with good computer abilities.

Overview

23
years of professional experience

Work History

404 Kitchen

Lead Server/ Manager
10.2022 - Current

Job overview

  • Managed high volume dining periods with effective time management and strong multitasking abilities.
  • Promoted a positive workplace culture through teamwork, open communication, and mutual support among coworkers.
  • Cultivated warm relationships with regular customers.
  • Oversaw daily operations of service team, delegated tasks, and trained new staff.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Collaborated with kitchen staff to ensure accurate and timely delivery of meals, resulting in higher customer satisfaction rates.
  • Implemented upselling techniques to boost average check size while still prioritizing guest satisfaction.
  • Maintained clean and organized dining areas, ensuring a pleasant atmosphere for guests at all times.
  • Mentored new servers, sharing best practices for exceptional service and fostering a positive work environment.
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.

Diversified Logistics Solutions

Team Leader
03.2020 - 05.2023

Job overview

  • Coached team to develop skills and overcome weaknesses to reach goals
  • Resolved customer issues to restore confidence and meet contract terms
  • Assigned projects and distributed tasks to team members per areas of expertise
  • Conferred with other leaders and supervisors to coordinate operations and activities within or between departments

City Tap

Lead Bartender
02.2018 - 04.2022

Job overview

  • Verified legal drinking age of patrons through stringent ID checks
  • Increased sales by introducing new and promotional cocktail recipes
  • Conversed with customers and recommended specials to build rapport and cultivate customer loyalty
  • Conducted weekly and monthly inventories to maintain appropriate levels and replenishment schedules
  • Recommended house specials to new patrons to boost revenue
  • Prepared [Number]+ standard and specialty cocktails for customers every shift
  • Engaged customers in conversations to understand desires and recommend specific liquor, wine, beer and cocktails
  • Arranged bottles and glasses in attractive displays to maintain bar atmosphere
  • Organized glasses and cleaned bar equipment to stay ready for customer needs
  • Supported servers by preparing alcoholic and non-alcoholic drinks for table customers
  • Planned, organized, and controlled operations of bar and cocktail lounge
  • Recommended beverage pairings with food orders, increasing average revenue of food orders by more than [Number]%
  • Trained new bartenders in customer service, bar equipment safety, drink preparation, and upselling techniques
  • Used POS system to process cash and credit card transactions
  • Monitored open bar tabs, closed out bills for departing patrons, and processed cash and credit transactions
  • Adhered to all ABC and company-defined regulations
  • Promoted featured drinks and food specials through social media platforms to encourage sales
  • Protected customers by checking IDs, calling rides and cutting off service to highly intoxicated guests

Germantown Cafe

Bartender
08.2017 - 03.2018

Job overview

  • Verified legal drinking age of patrons through stringent ID checks
  • Greeted patrons seated at bar, provided menus, and memorized or recorded drink and food orders
  • Maintained updated knowledge of cocktail, wine, and beer menus and memorized all-in-house recipes
  • Reported or resolved safety hazards such as spills or broken glassware
  • Promoted featured drinks and food specials through social media platforms to encourage sales
  • Used POS system to process cash and credit card transactions
  • Adhered to all ABC and company-defined regulations
  • Replenished garnish trays and empty liquor selections, working with barbacks to maintain consistent supply of ice and glassware
  • Conversed with customers and recommended specials to build rapport and cultivate customer loyalty
  • Increased sales by introducing new and promotional cocktail recipes
  • Conducted weekly and monthly inventories to maintain appropriate levels and replenishment schedules
  • Recommended house specials to new patrons to boost revenue
  • Monitored open bar tabs, closed out bills for departing patrons, and processed cash and credit transactions
  • Crafted beverages from well, top-shelf, and specialty spirits according to menu recipes or patron requests
  • Planned, organized, and controlled operations of bar and cocktail lounge
  • Organized glasses and cleaned bar equipment to stay ready for customer needs
  • Arranged bottles and glasses in attractive displays to maintain bar atmosphere
  • Engaged customers in conversations to understand desires and recommend specific liquor, wine, beer and cocktails
  • Prepared [Number]+ standard and specialty cocktails for customers every shift
  • Supported servers by preparing alcoholic and non-alcoholic drinks for table customers
  • Measured and mixed ingredients such as liquor, soda, and garnishes to prepare cocktails in accordance with established recipes
  • Protected customers by checking IDs, calling rides and cutting off service to highly intoxicated guests

Crows Nest

Restaurant Bar Manager
05.2010 - 10.2017

Job overview

  • Engaged with dissatisfied customers, sought resolutions, and addressed issues with staff
  • Prepared bartender, barback, and cocktail server schedules and cross-trained staff to meet business demands
  • Met with beverage sales personnel to identify new and popular product offerings
  • Oversaw service quality and obtained customer feedback to implement improvements
  • Implemented improved inventory management system to enhance accuracy of tracking stock on hand
  • Reconciled records of sales versus beverage costs to identify current or potential theft
  • Boosted revenue by offering promotions to foster new business on slow shifts
  • Inspected bottles for evidence of contamination and monitored premises to maintain compliance with health department regulations
  • Met with vendors and sales representatives to obtain favorable product pricing
  • Enforced policies regarding buybacks and drinking with patrons
  • Supervised food service workers to keep kitchen moving and provide every customer with hot, fresh meal
  • Recommended new menu items to offer various foods meeting requests and diner preferences
  • Received goods from suppliers, rotated products, and maintained safe storage practices to avoid spoilage
  • Developed food storage and rotation metrics and maintained team member compliance
  • Kept the building clean, neat and free of pests by monitoring team duties and engaging maintenance specialists
  • Scheduled department staff strategically to maintain proper coverage based on business volume
  • Trained and mentored food service works to achieve maximum team quality and efficiency
  • Labeled products correctly with prices and use or sell-by dates
  • Coordinated the staff and supplies necessary to serve over [Number] customers per week
  • Enforced quality, safety and sanitation standards to keep the foodservice operation compliant
  • Diversified food offerings by location and season to continuously attract new customers
  • Engaged dissatisfied customers using tactful approaches and made best efforts to resolve problems related to sales, products, and store operations
  • Coordinated scheduling of deliveries with suppliers and vendors to obtain products on-time and keep stock fresh
  • Managed food and supplies inventory to keep adequate levels for expected demands
  • Assisted in developing menus based on expressed preferences of client and contract requirements
  • Oversaw food preparation and cooking activities to uphold safe and sanitary practices, check portion control, and assess final presentation
  • Modeled excellent customer service to encourage staff to proactively assist customers and meet needs, building customer loyalty and retention
  • Managed inventory to keep enough product on-hand and implemented strategies to move nearly expired items
  • Interviewed job applicants, processed new hire paperwork, and provided on-the-job training
  • Managed daily operations in deli and supervised staff to improve sales performance
  • Managed finances for $[Amount] per year operation, including making daily deposits, administering payroll and monitoring trends
  • Frequently inspected and tested food to verify conformance to taste standards
  • Liaised with facility administration and customers to address requests and resolve problems

Red Door Saloon

Head Barback/ Bartender
01.2002 - 08.2010

Job overview

  • Took orders from customers and entered into Point of Sale (POS) System
  • Cross-trained to back up bartender by tending bar
  • Cleaned counters, dishes, glassware, utensils, and floors to maintain clean, sanitary bar and storage areas
  • Replenished bar during service by restocking liquor and wine and installing new beer kegs
  • Received deliveries and checked items against invoices before stocked delivered items
  • Collected empty glasses from bar, took out trash, and sorted recyclables
  • Observed bar area to restock garnish, napkins, straws, and bar snacks
  • Tended to spills, broken glass, and clogged drains to protect staff and patrons
  • Organized liquor storeroom and took inventory to determine required purchases
  • Refilled drink dispensers, connected fresh kegs and containers to taps, and pressurized drink service machinery
  • Maintained presentable and well-stocked salad bars and food stations for customers
  • Communicated food orders to kitchen and specified special requests of customers regarding ingredients and food preparation techniques
  • Washed serving equipment and table condiment holders regularly to protect customers
  • Garnished foods and drinks to appeal to guests with colorful displays
  • Kept customer and worker stations well-stocked with supplies, including utensils, napkins and drink materials
  • Set up tables for special events and large groups, including adding clean linens and the desired utensils and glasses at each seat
  • Reset the dining area tables between customers by clearing dishes, wiping down surfaces and restocking supplies
  • Maintained good working relationship with co-workers and management
  • Participated in seminars and additional training to expand knowledge and skills
  • Utilized downtime to perform routine tasks, preventing service delays

Education

Overton
Nashville, TN

High School Diploma

Skills

  • Leadership
  • Mentoring
  • Team assessment
  • Team building
  • Coaching
  • Decision making
  • Conflict resolution
  • Maintain systems
  • Coordinate supplies
  • Organization
  • Training
  • Motivation

Timeline

Lead Server/ Manager

404 Kitchen
10.2022 - Current

Team Leader

Diversified Logistics Solutions
03.2020 - 05.2023

Lead Bartender

City Tap
02.2018 - 04.2022

Bartender

Germantown Cafe
08.2017 - 03.2018

Restaurant Bar Manager

Crows Nest
05.2010 - 10.2017

Head Barback/ Bartender

Red Door Saloon
01.2002 - 08.2010

Overton

High School Diploma
David M Cdonough