David Mcelwaney
Stockbridge,GA
Summary
Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.
Overview
16
16
years of professional experience
Work History
Operations Manager
DILE Solutions
Atlanta, GA
01.2022 - Current
- Manage a team of motivated planners
- Overseeing the brokerage division
- Proficient in Trinium and Logistically
- Quoting FTL/LTL/FCL for BMO's and direct to customers
- Maintaining a positive company culture
- Planned routes for efficient pick-up and delivery schedules based on driver availability and customer needs.
- Negotiated rates with carriers for domestic and international freight services.
- Resolved discrepancies between shippers, receivers, carriers, customers, and suppliers in a timely manner.
- Coordinated daily logistics operations, including shipment scheduling and tracking.
- Coordinated with customs brokers to ensure smooth and compliant international shipments.
- Monitored and reported on transportation costs, ensuring adherence to budget constraints.
- Utilized logistics software to optimize supply chain processes and improve efficiency.
- Investigated root causes of any delays in the supply chain process.
- Coordinated with vendors on delivery schedules for materials, parts, and products.
- Used software applications such as TMS to track shipments.
- Negotiated freight rates with carriers and customers.
Compliance Manger
BRT Logistics
Atlanta, GA
11.2021 - 01.2022
- Monitor drivers on ELD devices
- Knowledgeable with Omnitracs software
- Knowledgeable with Samsara software
- Problem solved issues with drivers
- Managed drivers safety
Dispatcher
HWC Logistics
College Park, GA
04.2018 - 11.2021
- Manage Fleet of 20 drivers
- Arrange intermodal/container drays
- Arrange LTL and FTL moves
- Submit empty rail billing
- Proficient in Crown and CMS Database
- Knowledgeable in operating straight truck
- Assigned drivers to appropriate routes based on customer needs.
- Participated in team meetings discussing changes in procedures or processes.
- Organized paperwork associated with deliveries including manifests, bills of lading, packing slips.
- Verified driver credentials prior to assigning them a route or task.
- Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
- Tracked vehicles using GPS technology and provided real-time status updates as needed.
- Updated records of driver locations, delays, and cancellations.
- Coordinated with other dispatchers to ensure efficient delivery schedules were met.
- Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
- Resolved customer complaints related to service issues or delays.
- Provided timely updates to customers regarding their orders or requests.
- Ensured compliance with safety regulations and company policies.
- Leveraged GPS devices and computer programs to plan routes, update customers or advise drivers about upcoming issues.
- Matched bills of lading and reconciled quantities to verify items shipped.
- Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements, and service needs.
- Managed daily delivery and work schedules to maximize coverage.
- Monitored changes in delivery schedule and communicated changes to customers.
- Relayed work orders, messages or information using telephones or two-way radios.
- Prepared daily work and run schedules.
HWC Logistics
Supervisor-Courier Department
Forest Park, Georgia
01.2017 - 04.2018
- Track and Trace documents
- Coordinate runs and price changes
- Provide import support with releasing freight to truckers
- Created manifest
- Plan local area routes
- Verified accuracy of shipping documents such as manifests, bills of lading, invoices.
- Reported any accidents or incidents involving self or others immediately following incident.
- Drove company vehicle to transport goods between locations safely and efficiently.
- Provided excellent customer service by answering questions about delivery status.
- Assisted in the sorting and organizing of packages for efficient delivery routes.
- Performed regular maintenance checks on vehicles including oil changes and tire rotations.
- Quickly responded to customer inquiries to improve business relationships.
- Reported issues to supervisors resulting in increased customer satisfaction.
- Documented pickups and deliveries and submitted reports after shift.
- Communicated with dispatchers, management and colleagues to form lasting partnerships.
- Maintained records of all courier trips and deliveries.
- Created efficient routes for drivers, minimizing travel time between stops.
- Resolved any issues that arose during the course of a delivery.
- Monitored driver performance, including speed, accuracy, and safety of deliveries.
- Ensured compliance with company policies related to safety regulations and procedures.
- Provided support to drivers when they encountered difficulties while delivering packages.
- Coordinated daily delivery schedules for couriers.
- Scheduled regular maintenance checks for vehicles used by couriers.
- Assigned jobs to drivers based on their availability and location.
- Drafted invoices for completed deliveries and sent them to customers as needed.
- Developed strong relationships with customers by providing excellent customer service.
- Communicated with customers regarding pickup and delivery times.
- Maintained accurate logs of all vehicle inspections, repairs, and other activities related to fleet management.
- Investigated customer complaints about late or missing packages.
- Tracked packages in transit and updated customers on delivery status.
- Leveraged GPS devices and computer programs to plan routes, update customers or advise drivers about upcoming issues.
HWC Logistics
Courier
Forest Park, GA
05.2010 - 01.2017
- Sorting documents
- Transferring customs documents
- Sprinter hot shots
- Constant interaction with customers
- POD record keeping
- Provide superior customer service
- Verified accuracy of shipping documents such as manifests, bills of lading, invoices.
- Reported any accidents or incidents involving self or others immediately following incident.
- Completed and submitted necessary fuel, truck inspection and mileage logs and paperwork after each shift.
- Answered customer questions on courier features of service, keeping customers informed about company and services.
- Communicated customer complaints, requests and feedback to company management.
- Documented items transported, recipient information and problems.
- Walked, rode bicycles or drove vehicles to reach destinations and deliver messages or materials.
- Followed all safety regulations and traffic laws during delivery operations.
- Kept detailed logs of mileage, maintenance, and delivery activities for reporting purposes.
- Undertook additional duties as requested by supervisor or management team members.
- Operated two-way radio communication systems to report progress of deliveries or other issues encountered on route.
- Utilized knowledge of local roads, streets, highways, and landmarks to effectively navigate routes.
- Conducted daily vehicle inspections, ensuring proper working order of brakes, lights and tires.
- Communicated regularly with dispatch office regarding pickup and delivery locations, estimated time of arrival, delays.
- Provided customer service by responding to inquiries about delivery times and status updates.
- Managed multiple stops per day in an efficient manner to ensure timely completion of each route.
- Reported any incidents involving property damage or injury immediately upon occurrence.
- Followed company safety policies and procedures while driving assigned routes.
- Maintained records of deliveries and pick-ups for reference purposes.
- Picked up and delivered packages to customers in a timely manner.
- Adhered to traffic laws while operating company vehicles in accordance with safety standards.
- Developed positive relationships with customers through friendly interaction during pickups and deliveries.
- Reported issues to supervisors resulting in increased customer satisfaction.
- Communicated with dispatchers, management and colleagues to form lasting partnerships.
Warehouse
ELS
09.2008 - 01.2009
- Forklift operator
- Warehouse organization
- Palletized freight
- Labeling and counting cargo
- Shipping and receiving
- Cleaned work area after each shift in order to maintain a safe working environment.
- Performed cycle counts as required by management to ensure proper inventory levels were maintained at all times.
- Ensured that all safety policies were followed while operating material handling equipment such as forklifts, ladders, in order to avoid accidents or injuries on the job site.
- Collaborated with supervisors and managers regarding daily tasks that need attention.
- Maintained inventory records and updated stock lists on a regular basis.
- Assisted co-workers with lifting heavy objects when needed.
- Loaded and unloaded shipments from delivery trucks with manual pallet jacks or powered lift equipment.
- Identified damaged or defective items and reported them to supervisor immediately.
- Inspected products for any damages prior to stocking shelves.
- Operated forklifts to transport materials within the facility.
- Stacked empty pallets in designated areas according to safety regulations.
- Received and processed incoming orders, verifying accuracy of items, quantities, and pricing.
- Staged and sorted multiple types of products for loading.
- Used pallet jacks to move items to and from warehouse locations.
- Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
Education
High School Diploma -
Lovejoy High School
Lovejoy, GA01.2008
Skills
- Data Analysis
- Process Improvement
- Program Administration
- Document Control
- Inventory Management
- Organizational Management
- Customer Service
- P&L Management
- Workflow Optimization
- Vendor Sourcing
- Workforce training
- Staff Training
- Invoice Processing
- Logistics Oversight
- Operations Oversight
- Schedule Management
- Data Entry
- Customer Relations
- Dispatch Coordination
- Driver communication
- Schedule Coordination
- Dispatching procedures
- Processing orders
- Route Planning
- Adjusting routes
- Transportation Management
References
References available upon request.
Timeline
Operations Manager
DILE Solutions
01.2022 - Current
Compliance Manger
BRT Logistics
11.2021 - 01.2022
Dispatcher
HWC Logistics
04.2018 - 11.2021
HWC Logistics
Supervisor-Courier Department
01.2017 - 04.2018
HWC Logistics
Courier
05.2010 - 01.2017
Warehouse
ELS
09.2008 - 01.2009
High School Diploma -
Lovejoy High School