Summary
Overview
Work History
Education
Skills
OFFICE APPLICATION
Timeline
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David McGee

1072 Regal Hills Ln,GA

Summary

Accomplished Private Home Health Nurse and Store Manager with a proven track record in reducing hospital readmissions and enhancing customer loyalty at First Advocates and Bundle of Joy, respectively. Expert in inventory control and problem-solving, excel in staff training and patient care, significantly improving satisfaction and operational efficiency. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

14
14
years of professional experience

Work History

Private Home Health Nurse

First Advocates
05.2016 - 01.2024
  • Minimized hospital readmissions through diligent monitoring of symptoms and proactive communication with medical teams regarding any concerns.
  • Promoted patient recovery by effectively managing wound care, IV therapy, and physical therapy exercises as prescribed by physicians.
  • Maintained accurate documentation of patient progress, ensuring continuity of care between healthcare providers.
  • Educated patients and their families on disease management, medication administration, and self-care techniques for long-term success.
  • Improved patient well-being by administering medications, monitoring vital signs, and providing emotional support.
  • Enhanced quality of life for patients with chronic illnesses through skilled nursing care and compassionate companionship.

Admissions Ambassador

Universal Studios, Hollywood
06.2011 - 04.2016
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Store Manager

Bundle of Joy
02.2010 - 04.2017
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.

Education

Bachelor of Science - Health Sciences

University of Southern California
Los Angeles, CA
05.1988

Skills

  • *Inventory Control/Shrinkage
  • *Customer Management
  • *Customer Service/Loyalty
  • *Visual Merchandise
  • *Staff Training/Mentoring
  • *Problem-solving abilities
  • *Payment Processing

OFFICE APPLICATION

Proficient in Microsoft Office, Ten-key applications, Accounts Payable, Account Receivable

Timeline

Private Home Health Nurse

First Advocates
05.2016 - 01.2024

Admissions Ambassador

Universal Studios, Hollywood
06.2011 - 04.2016

Store Manager

Bundle of Joy
02.2010 - 04.2017

Bachelor of Science - Health Sciences

University of Southern California

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David McGee