David McGee
1072 Regal Hills Ln,GA
Summary
Accomplished Private Home Health Nurse and Store Manager with a proven track record in reducing hospital readmissions and enhancing customer loyalty at First Advocates and Bundle of Joy, respectively. Expert in inventory control and problem-solving, excel in staff training and patient care, significantly improving satisfaction and operational efficiency. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
Work History
Private Home Health Nurse
First Advocates
Los Angeles, CA
05.2016 - 01.2024
- Minimized hospital readmissions through diligent monitoring of symptoms and proactive communication with medical teams regarding any concerns.
- Promoted patient recovery by effectively managing wound care, IV therapy, and physical therapy exercises as prescribed by physicians.
- Maintained accurate documentation of patient progress, ensuring continuity of care between healthcare providers.
- Educated patients and their families on disease management, medication administration, and self-care techniques for long-term success.
- Improved patient well-being by administering medications, monitoring vital signs, and providing emotional support.
- Enhanced quality of life for patients with chronic illnesses through skilled nursing care and compassionate companionship.
Admissions Ambassador
Universal Studios, Hollywood
Universal City, CA
06.2011 - 04.2016
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Store Manager
Bundle of Joy
Beverly Hills, CA
02.2010 - 04.2017
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
Education
Bachelor of Science - Health Sciences
University of Southern California
Los Angeles, CA05.1988
Skills
- *Inventory Control/Shrinkage
- *Customer Management
- *Customer Service/Loyalty
- *Visual Merchandise
- *Staff Training/Mentoring
- *Problem-solving abilities
- *Payment Processing
OFFICE APPLICATION
Proficient in Microsoft Office, Ten-key applications, Accounts Payable, Account Receivable
Timeline
Private Home Health Nurse
First Advocates
05.2016 - 01.2024
Admissions Ambassador
Universal Studios, Hollywood
06.2011 - 04.2016
Store Manager
Bundle of Joy
02.2010 - 04.2017
Bachelor of Science - Health Sciences
University of Southern California