David McGinn
Pembroke,MA
Summary
Dynamic General Manager with a proven track record at Wilder Bros, excelling in operations management and team development. Expert in process improvements and client relations, fostering collaboration and driving sales growth. Adept at advanced diagnostics and troubleshooting, ensuring high-quality service delivery while maintaining a strong focus on employee motivation and performance enhancement.
Overview
17
17
years of professional experience
Work History
General Manager/ Service Writer/ Repair Technician
Wilder Bros
12.2012 - 10.2025
- Directed daily operations to enhance productivity and efficiency across departments.
- Implemented process improvements, resulting in streamlined workflow.
- Mentored team members, fostering a culture of collaboration
- Facilitated training sessions, enhancing staff skills and improving overall team performance.
- Managed employee reviews.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Formulated policies and procedures to streamline operations.
- Step in for all levels for what ever team mate was absent to complete work load for the day.
- Work on diagnostic jobs to keep up with work flow regularly.
- Leading in welding and fabrication skills for jobs that required it.
Automotive Technician
Green Automotive
09.2012 - 12.2012
- Employed cutting-edge diagnostic tools to troubleshoot and resolve vehicle issues.
- Executed scheduled services to maintain peak vehicle performance.
- Collaborated with team members to streamline repair processes and improve workflow efficiency.
- Assisted in training new technicians on tools, safety protocols, and repair techniques.
- Maintained accurate records of repairs and services performed for customer transparency.
- Maintained a clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness.
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
Technician
Kibilians Car Kare
02.2009 - 09.2012
- Carried out periodic checks on automotive components to sustain maximum performance.
- Assisted in diagnosing vehicle issues using advanced diagnostic tools and software.
- Educated customers on proper vehicle care and maintenance practices to promote long-term satisfaction.
- Maintained accurate records of repairs and services performed on vehicles.
- Provided mentorship to junior technicians, fostering skill development and teamwork.
- Maintained a clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Improved vehicle performance by conducting thorough diagnostic tests and repairing or replacing faulty components.
- Upheld high safety standards in the workplace by following proper protocols when handling hazardous materials and utilizing protective gear as needed.
Education
Associate of Science - Advanced Automotive Technology
New England Institute of Technology
East Greenwich, RI2014
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Time management
- Effective leader
- Training and coaching
- Customer relations
- Staff training/development
- Inventory control
- Goal setting
- Verbal and written communication
- Motivation
- Client relations
- Schedule management
- Staff motivation
- Process improvements
- Deadline oriented
- Strategic planning
- Employee development
- Workflow planning
- Business development
- Troubleshooting expertise
- Operations oversight
- Performance analysis
- Sales analysis
- Data review
- Vendor sourcing
- Human resources management
- Client account management
- Empathy and patience
- Estimating costs
- Service scheduling
- Work order prioritization
- Repair order management
- Strong organization
- Communicating with clients
- Appointment scheduling
- Coordinating schedules
- Sales transactions
- Cost estimates
- Software expertise
- Maintaining status reports
- Customer needs assessments
- Technician tracking
- Problem-solving
- Multitasking Abilities
- Calm and professional under pressure
- Reliability
- Computer skills
- Active listening
- Strong work ethic
- Attention to detail
- Engine repair
- Safety awareness
- Hand and power tools
- Brake systems understanding
- Preventive Maintenance
- Replacing parts
- Troubleshooting skills
- Fluid exchanges
- Steering systems
- Tire services
- Suspension systems
- Exhaust systems
- Coolant system control
- Electrical failure repairs
- Battery services
- Replacing filters
- Heating and air conditioning
- Drivetrain repair
- Emissions control
- Advanced diagnostics
- Physical stamina
- Work Planning and Prioritization
Timeline
General Manager/ Service Writer/ Repair Technician
Wilder Bros
12.2012 - 10.2025
Automotive Technician
Green Automotive
09.2012 - 12.2012
Technician
Kibilians Car Kare
02.2009 - 09.2012
Associate of Science - Advanced Automotive Technology
New England Institute of Technology