Summary
Overview
Work History
Education
Skills
References
Timeline
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David McKenna

Lansing,MI

Summary

Dynamic Infrastructure Engineer with a proven track record at Emergent BioSolutions, excelling in incident management and demonstrating a resourceful nature. Expert in virtualization technologies and performance tuning, I've led significant upgrades and implementations, enhancing system efficiency and resolving complex issues with a focus on achievement.

Overview

18
18
years of professional experience

Work History

Infrastructure Engineer

Emergent BioSolutions
3500 N. Martin Luther King Jr Blvd, Lansing, MI
12.2010 - 08.2023
  • Managed project to upgrade Cisco Unified Communications Manager from 9.x to 11.x
  • Implemented Cisco IM & Presence and WEBEX
  • Implemented VMWare Horizon 7.x virtual desktop environment.
  • Assisted in the implementation of virtualization technologies such as VMware vSphere and VMware Horizon.
  • Investigated incidents reported by users or detected by monitoring tools in order to identify root cause analysis.
  • Handled troubleshooting tasks for Local Area Networks, Wide Area Networks, and voice systems to reduce network connectivity problems.

Information Systems Analyst

Enprotech Corp
Lansing, MI
01.2010 - 09.2010
  • Performed troubleshooting tasks related to system outages or operational errors.
  • Resolved complex incidents escalated from other team members or customers.
  • Tested, maintained and monitored computer programs and systems.
  • Troubleshot program and system malfunctions to restore normal functioning.
  • Installed system updates, patched programs, and optimized functionality.

IT Systems Administrator

Rapid-Line Inc.
Grand Rapids, MI
07.2009 - 01.2010
  • Conducted basic troubleshooting to isolate and diagnose common system problems.
  • Performed routine maintenance on servers to ensure optimal performance of the IT infrastructure.
  • Coordinated with vendors for timely procurement of new equipment or replacement parts when needed.
  • Provided technical support to users regarding hardware, software, and networking issues.

IT Systems Administrator

TEKsystems
Lansing, MI
09.2008 - 03.2009
  • Conducted basic troubleshooting to isolate and diagnose common system problems.
  • Updated firmware on server hardware components when necessary for improved stability and performance.
  • Implemented and provided technical support for voice services and equipment.
  • Diagnosed, troubleshot and resolved hardware and system problems.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.

Business Analyst

Dart Energy Services
Mason, MI
12.2005 - 05.2008
  • Recognized by management for providing exceptional customer service.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Implemented Cisco Call Manager and Unity Voicemail.
  • Performed Disaster Recovery Testing

Education

Associate of Applied Science - Aircraft Maintenance Technology

Community College of The Air Force
Montgomery, AL
10-1996

Some College (No Degree) - Management Information Systems

Park University
Kansas City, MO

Skills

  • Performance monitoring and tuning
  • Incident management
  • Containerization technologies
  • Windows server administration
  • Disaster recovery planning
  • Configuration management
  • Project oversight
  • Virtualization technologies
  • Resourceful nature

References

References available upon request.

Timeline

Infrastructure Engineer

Emergent BioSolutions
12.2010 - 08.2023

Information Systems Analyst

Enprotech Corp
01.2010 - 09.2010

IT Systems Administrator

Rapid-Line Inc.
07.2009 - 01.2010

IT Systems Administrator

TEKsystems
09.2008 - 03.2009

Business Analyst

Dart Energy Services
12.2005 - 05.2008

Associate of Applied Science - Aircraft Maintenance Technology

Community College of The Air Force

Some College (No Degree) - Management Information Systems

Park University

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